Bpo White Papers, Bpo Software, Bpo Research, Hardware and Services

THE NEW STRATEGIC PARTNERSHIP - Joining Capabilities to Cut Risk and Grow Customer Satisfaction by Wipro Technologies

February 27, 2009 - (Free Research)

This paper explains how corporations are seeking a new, outcome-oriented architecture to support their technology needs, and they are undergoing a transition towards relying on customer satisfaction as the chief metric of success. This shift in corporate outlook offers a blueprint to BPO service providers for creating a responsive service model.

(WHITE PAPER)

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Creating a Win-Win for Call Center Outsourcers and Their Customers by Cicero Inc.

June 10, 2009 - (Free Research)

This paper examines how Business Process Outsourcers (BPO) are using Desktop Integration to address some of the business and technical challenges facing Outsourcers in today's difficult economic environment. Learn how outsourcers are using desktop integration to streamline workflows, improve service levels, reduce costs, plus much more.

(WHITE PAPER)

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Secure Internet Single Sign-On (SSO) 101 by Ping Identity Corporation

June 08, 2009 - (Free Research)

Written for anyone interested in understanding how secure Internet SSO works, this white paper explores the limitations of current SSO implementations outside of a single security domain (including identity and access management systems and open source development) and introduces standalone secure Internet SSO as a solution.

(WHITE PAPER)

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Five Steps to Secure Internet Single Sign-On (SSO) by Ping Identity Corporation

June 05, 2009 - (Free Research)

This white paper describes why and how any organization can implement secure Internet single sign-on, which provides for the portability and interoperability of identity information across organizational boundaries. Read this white paper to learn the five steps to secure internet single sign-on.

(WHITE PAPER)

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The Forrester Wave™: Order Management Hubs, Q4 2008 by Sterling Commerce

November 14, 2008 - (Free Research)

In the second update to the industry's only process-focused order management assessment of its kind, Forrester evaluated eight leading order management solutions in a 152-criteria evaluation. We found that Sterling Commerce and Oracle E-Business Suite led the pack among the Leaders who delivered technologies that support the perfect order.

(ANALYST REPORT)

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Learning from BPM Leaders: Benefits, Prerequisites and the Impact of Successful BPM Initiatives by SAP America Inc

June 05, 2009 - (Free Research)

The experiences of BPM leaders have created, for CIOs just beginning the implementation process, a road map to success: improved business and IT communication, an overall refresh of roles and responsibilities and greater process flexibility - those that do BPM right reap the ultimate reward of business innovation: competitive advantage.

(WHITE PAPER)

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