Bounce Service White Papers, Bounce Service Software, Bounce Service Research, Hardware and Services

Can Your Center Keep Up with the Changes? Manage the Avalanche of Complexity and Still Control Costs by Calabrio, Inc.

January 25, 2012 - (Free Research)

Read this white paper to learn more about the future changes with contact centers and the best ways to prepare your organization for these changes.

(WHITE PAPER)

READ ABSTRACT |

Achieve Low Cost, Secure and Reliable Email with SaaS-based Unified Email Management by Mimecast

April 01, 2011 - (Free Research)

This Case Study assesses the deployment of Mimecast SaaS-based Unified Email Management (UEM) solution at Basic Energy Services, a renowned publicly traded oilfield services Company. IDC examines the effectiveness of the Mimecast solution and its services in meeting Basic Energy Services' needs and the reasons why the Mimecast solution was chosen.

(CASE STUDY)

READ ABSTRACT |

Building Instant-On Cloud Services and Revenues by HP and Intel

February 08, 2012 - (Free Research)

This case study explores how converged infrastructure solutions helped one organization deliver a cost-effective, virtualized Infrastructure-as-a-Service while increasing service scalability, flexibility, and reducing costs.

(CASE STUDY)

READ ABSTRACT |

Business Services Innovation: How Top CIOs Take the Lead by Hewlett-Packard Company

December 09, 2011 - (Free Research)

Industry leaders share their experiences turning IT business service ideas into effective moneymakers that also strengthen customer relationships.

(EGUIDE)

READ ABSTRACT |

Case Study: Florida Insurer Drives Service Availability Gains by Hewlett-Packard Company

November 30, 2011 - (Free Research)

Read this case study to find out how Blue Cross and Blue Shield of Florida combined application lifecycle management (ALM) best practices with performance management software to drive improvements in the performance and availability of their business-critical services.

(WHITE PAPER)

READ ABSTRACT |

The Business Case For Cloud Data Protection by Autonomy, an HP company (E-mail this company)

November 18, 2011 - (Free Research)

This white paper helps managers to build a compelling business case for deploying online data protection services rather than continuing current methods of backup and recovery – or implementing other onsite alternatives.

(WHITE PAPER)

READ ABSTRACT |

Solution Brief: Optimize your SQL Server deployments with Dell EqualLogic XVS by Dell, Inc.

April 27, 2011 - (Free Research)

Dell EqualLogic PS Series XVS arrays present a better option for meeting service level agreements while helping reduce costs. Read about the benefits in this solution brief.

(ANALYST BRIEF)

READ ABSTRACT |

Article: How end-to-end services can transform Oracle environments by Dell, Inc.

April 27, 2011 - (Free Research)

The creation of the Dell Services Oracle Practice builds on the long and successful relationship between Dell and Oracle - a collaboration that can offer significant benefits to organizations running Oracle software on Dell hardware. Read this article for more.

(WHITE PAPER)

READ ABSTRACT |

EMA white paper - Predictive control to real-time service delivery by Hewlett-Packard Company

November 30, 2011 - (Free Research)

Enterprise services management has greatly changed over the years. Read this white paper to get a grasp on the latest architectural, design and functional changes.

(WHITE PAPER)

READ ABSTRACT |

IT Management as a service (ITMaaS) 451 Research, November 2011 by Nimsoft, Inc.

February 09, 2012 - (Free Research)

IT management as a Service (ITMaaS) can help admins increase visibility into their environment, monitor and evaluate performance, and improve the functionality of environments through a cloud delivery model. Discover how ITMaaS delivers essential management tools necessary for optimizing your resources.

(WHITE PAPER)

READ ABSTRACT |

Top Eight Reasons to Upgrade Your Remote Support by LogMeIn, Inc.

February 09, 2012 - (Free Research)

Uncover the top eight reasons to upgrade our remote support to increase productivity and customer satisfaction.

(WHITE PAPER)

READ ABSTRACT |

The mobile print enterprise by ComputerWeekly.com

February 09, 2012 - (Free Research)

Quocirca looks at the case for mobile printing in the enterprise and suggests best practices for a mobile print strategy.

(ANALYST BRIEF)

READ ABSTRACT |

The 2011 Handbook of Application and Service Delivery by CA Technologies.

August 01, 2011 - (Free Research)

A new generation of challenges face IT organizations: the emergence of a sophisticated mobile workforce, adoption of varying forms of virtualization and cloud computing, and shifting emphasis and growing sophistication of cyber crime. Access this handbook to learn how to ensure application delivery despite these challenges.

(WHITE PAPER)

READ ABSTRACT |

IDC Report: The Value of Cloud-based Email Applications by Mimecast

June 01, 2011 - (Free Research)

Nowhere are the benefits of cloud computing more evident than with enterprise email platforms. Take a look at this exclusive resource to discover the direct capital expense reductions embedded in cloud-based email.

(WHITE PAPER)

READ ABSTRACT |

Selecting a Cloud Email Services Provider for SMBs by Mimecast

June 29, 2011 - (Free Research)

Email is the principal form of communication throughout the enterprise community. Lately, however, the administrative needs for email have become more and more complex. Take at look at this report from Enterprise Management Associates that reviews one of the latest hosted email solutions on the market.

(PRODUCT REVIEW)

READ ABSTRACT |

Deliver the New Workspace Solution, Unifying Virtual Desktop, Voice and Video by Cisco Systems, Inc.

December 23, 2011 - (Free Research)

Take a look at this informative slideshow to learn how about a new desktop virtualization solution provides flexible, secure and uncompromised services while unifying your voice, video, and virtual desktops.

(VIDEO)

READ ABSTRACT |

Use effective call centers to build customer loyalty by Infor CRM

February 08, 2012 - (Free Research)

This tip guide features chapter 6 from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Access this resource now to learn how to align business process with customer relationship management (CRM) initiatives, tips for CRM strategy and how to effectively leverage the call center to improve customer loyalty.

(EGUIDE)

READ ABSTRACT |

2011 BI market study- Trends, tools and top vendors by Actuate

January 16, 2012 - (Free Research)

Read this white paper to learn why Actuate BIRT outperformed Pentaho and Jaspersoft to secure the leading open source overall ranking and surpassed other open source business intelligence (BI) vendors by a wide margin in this independent market study.

(ANALYST REPORT)

READ ABSTRACT |

The Total Economic Impact of Dell SecureWorks Managed Security Services by Dell SecureWorks UK

November 30, 2011 - (Free Research)

If you are evaluating how to meet an information security or compliance need and want to be sure the investment will pay off for your organization, having credible information from a trusted authority is invaluable. This case study will help you.

(ANALYST REPORT)

READ ABSTRACT |

Advantages of Managed Security Services vs. In-house Security Information Management (SIM) by Dell SecureWorks UK

March 24, 2011 - (Free Research)

The intent of this paper is to provide an executive-level summary of the potential costs associated with managing information security in-house and highlights the advantages of using a Managed Security Services Provider (MSSP) to reduce costs and improve the quality of protection.

(WHITE PAPER)

READ ABSTRACT |

Apply the power of CRM to build customer loyalty by Infor CRM

February 07, 2012 - (Free Research)

This tip guide comes straight from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Read on to learn how to utilize today's technologies for enhancing customer relationship management (CRM) strategies.

(EGUIDE)

READ ABSTRACT |

Security Whitepaper: Google Apps Messaging and Collaboration Products by Google Apps

July 06, 2010 - (Free Research)

Content Provided by Google. Google Apps provide familiar, easy to use products and services for business settings. These services enable customers to access their data virtually anytime and anywhere from Internet-capable devices. This computing environment is called "the cloud." Read this white paper to learn more.

(WHITE PAPER)

READ ABSTRACT |

One-Stop Shop: Best Practices to Streamline your Service Desk by Nimsoft, Inc.

September 22, 2011 - (Free Research)

Your service desk should be the one stop shop for internal and external customers. But, in order for IT to be the orchestrator of knowledge and the service catalog, you need to provide excellent service and quick response times. Watch this webcast and discover the most current recommendations for service delivery and management best practices.

(WEBCAST)

READ ABSTRACT |

Making the Cloud Work: Monitoring Requirements for IaaS, PaaS, and SaaS by Nimsoft, Inc.

January 05, 2012 - (Free Research)

Access this white paper to learn how you can monitor and manage public cloud investments including Infrastructure as a service (IaaS), Platform as a service (PaaS), and Software as a service (SaaS), to validate and optimize service quality.

(WHITE PAPER)

READ ABSTRACT |

Pragmatic ITIL: Bridging the Gulf between Theory and Practice by Nimsoft, Inc.

January 04, 2012 - (Free Research)

While the consensus around the benefits of ITIL is virtually universal, ITIL initiatives run the gamut – both in terms of costs and benefits. Learn how your service management platform can play a huge role in the degree to which you realize the potential benefits of ITIL in your organization.

(WHITE PAPER)

READ ABSTRACT |

We are always striving to improve our customer experience. Please notify us if there is a company missing that you feel should be in our directory.

Business email address:
First name: (optional)
Last name: (optional)