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Versant Object Database 8.0.1 Software Development Kit (Trial) by Versant Corp.
March 03, 2010 - (Free Research)
Managing the persistent state of complex object graphs, empowering agile developers to work more efficiently. Designed for massive scale transactional systems and eliminating processing-intensive O/R mapping layers.
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Data Recovery You Can Believe In by i365, A Seagate Company
February 04, 2010 - (Free Research)
Read this paper to learn how Over 22,000 customers trust and rely on EVault for protection of their mission critical data. They made this decision based on EVault's ability to address their requirements.
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The Empowered Customer: Productivity Enhancements in a Digital Era by Microsoft
March 05, 2010 - (Free Research)
This white paper discusses how gathering intelligence from multiple sources such as social media, customer service centers and online support, and then transforming that intelligence into productivity improvements are vital steps in transforming customer service in the digital age.
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Delivering Customer Service via the Contact Center and the Web by Microsoft
September 01, 2009 - (Free Research)
This Aberdeen Research report provides an in-depth look how contact centers can significantly improve customer satisfaction by better understanding the process, procedures and technologies used by industry leaders.
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Expert strategies for making the most out of customer interactions by ColdSpark, Inc.
February 19, 2010 - (Free Research)
In this podcast, learn ways to improve customer interactions and customer relations, get tips for learning more about your customers and find out the best ways to improve an organization's overall plan on customer feedback and interaction.
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Mobilizing I.T. Support to Achieve Efficiency, Speed, and Effectiveness by BMC Software, Inc.
January 26, 2010 - (Free Research)
To survive in today's economy, your IT organization will face increasing pressure to do more with less and work from anywhere at anytime. Imagine how much more productive your service desk personnel could be if they were able to periodically manage and respond to issues from the field, rather than having to check in at their desktops.
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The Five Must-Have Capabilities for Unbeatable Customer Care by Pitney Bowes Business Insight
January 15, 2010 - (Free Research)
Today, firms in the communications industry must relook at how they deliver customer service in order to streamline operations, retain customers and drive business revenue. Read this paper to learn about five, practical, cost-effective opportunities that allow firms to meet market demand and achieve an impressive Return on Investment.
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Support Services: Driving IT and Business Efficiency by Hewlett-Packard Company
October 14, 2009 - (Free Research)
In this paper Matt Healey, research manager of IDC's Software and Hardware Support Services program, shares his thoughts on the economy, its prospects for recovery, and how it relates to support services and driving IT and business efficiency.
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Tackling the IFRS Transition in the US by SAP America, Inc.
March 16, 2010 - (Free Research)
The SEC will likely require companies to report in both GAAP and IFRS formats during the first official IFRS transition year and for two years prior. Accordingly, our customers want to know how SAP supports parallel reporting. Read this paper to learn which options SAP recommends and find out which is best for your organization.
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Accounts Payable: Building a “Lean and Green” Invoice-to-Pay Process by Dolphin Corporation
March 10, 2010 - (Free Research)
Business processes are expected to run lean and green. The Accounts Payable process that runs with optimal efficiency and accuracy will diagnose bottlenecks in seconds, generate minimal waste and keep vendors and partners happy with fast inquiry response and timely payments. Read this paper from Dolphin Corporation to learn about automating AP.
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Realizing the Benefits from Accounts Payable Optimization in SAP® by Dolphin Corporation
February 15, 2010 - (Free Research)
Accounts payable remains a manual and often inefficient business process. Read this white paper for a discussion of best practices options and a solid approach to implementing solutions for automating and optimizing Accounts Payable in the SAP environment.
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E-Invoicing / E-Billing in Europe: Taking the next step towards automated and optimized processes by Crossgate
February 18, 2010 - (Free Research)
A business can save 1-2% of its turnover by replacing paper invoices and optimizing related processes. Electronic and automated invoice processes can return a savings of 60-80% compared to traditional paper processing. Projects typically result in a payback period of 0.5-1.5 years. This report imparts useful information for achieving these results.
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Best Practices in Creating a Strategic Finance Function by SAP America, Inc.
January 23, 2009 - (Free Research)
the following article will share the results of SAP research as well as APQC's Open Standards Benchmarking Collaborative (OSBC) research. The OSBC research is the first global set of common standards for business processes and data, giving organizations an independent, authoritative resource for evaluating and improving business practices.
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Improving Intercompany Reconciliation for a Faster Close by SAP America, Inc.
June 02, 2009 - (Free Research)
What's arguably the single greatest barrier to the fast close has remained constant - the completion of the intercompany reconciliation process. This paper examines the issues behind intercompany reconciliation and outlines how companies can make impressive progress when they employ software solutions such as those from SAP Business Objects
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Accurate Costing Is Key to Profitability by SAP America, Inc.
June 01, 2008 - (Free Research)
To maximize profitability, companies must know the true cost of making and delivering their products and services. Traditional cost accounting, devised in a simpler era, does not satisfy that need. This paper examines indirect and overhead costs, which are crucial to managing profitability.
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Paper-Free AP with SAP® Solutions: Automated Processing of Vendor Invoices by Esker Inc.
January 18, 2010 - (Free Research)
Businesses running SAP solutions still employ paper-driven Accounts Payable processes. As a result, they are limited in their ability to minimize per-invoice costs, improve productivity, and prevent duplicate invoices. Read this paper to learn about the unique value of a comprehensive platform to streamline Accounts Payable processes.
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100% Electronic AR Invoicing: Realistic Steps to Quit Paper by Esker Inc.
August 11, 2009 - (Free Research)
More and more suppliers are requesting electronic invoicing today. Esker’s mission is to help organizations quit paper by focusing on paper-oriented business processes and creating innovative solutions to automate these processes. Check out this webcast to see how accounts receivable can benefit from Esker's solutions.
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Top Ten Essentials for Privileged Account Management by FoxT
February 01, 2010 - (Free Research)
In this white paper, discover how you can effectively and efficiently control privileged accounts using the latest in adaptive access controls management. You will also learn about how to leverage the latest in Role-Based Access Controls.
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Nota Fiscal Compliance in Brazil : On Demand Service Lowers Risk and Costs by Crossgate
February 23, 2010 - (Free Research)
According to a new law, Brazilian companies must now comply with Nota Fiscal Eletronica (NF-e). This will gradually replace hard-copy nota fiscals with an electronic counterpart. Since most systems were not designed for such extensive regulation, many companies find it best to leverage a service provider to manage this as an outsourced service.
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Complying with Brazil’s Nota Fiscal Electronica (NF-e) by Crossgate
February 23, 2010 - (Free Research)
According to a new law, Brazilian companies must now comply with Nota Fiscal Eletronica (NF-e). This will gradually replace hard-copy nota fiscals with an electronic counterpart. Since most systems were not designed for such extensive regulation, many companies find it best to leverage a service provider to manage this as an outsourced service.
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