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Gartner: Deriving value from Big Data for CRM by ComputerWeekly.com

May 20, 2013 - (Free Research)
Kimberly Collins, research vice-president of Gartner highlights the critical steps organisations should to take to integrate big data into Customer Relationship Management (CRM). 
(ESSENTIAL GUIDE) READ ABSTRACT |

Computer Weekly – 20 November 2012: Inside the £65m datacentre supporting Tesco's online strategy by ComputerWeekly.com

November 20, 2012 - (Free Research)
In this week's Computer Weekly, we visit the £65m datacentre that sits at the heart of Tesco's ambitious online strategy. Government has approved the iPhone for use by Whitehall officials – we assess the risks. And the CIO at British Gas talks about how IT transformed the firm's customer service. Read the issue now. 
(EZINE) READ ABSTRACT |

Security Policies for Next-Generation IT by Hexis Cyber Solutions Inc

October 31, 2012 - (Free Research)
This CIO Decisions e-zine focuses on effective BYOD security policy. Inside, learn why security threats are evolving faster than the management practices that defend against them and, more importantly, how you can stay ahead. 
(EBOOK) READ ABSTRACT |

Accenture Technology Vision 2014 by ComputerWeekly.com

January 27, 2014 - (Free Research)
The Accenture Technology Vision 2014 identifies six technology trends that are enabling enterprises to push the boundaries of innovation. 
(ESSENTIAL GUIDE) READ ABSTRACT |

CW buyer's guide: The business advantages of big data by ComputerWeekly.com

November 16, 2012 - (Free Research)
Big data may appear to be just another bandwagon, but it is important, and needs to be addressed carefully and sensibly. 
(ESSENTIAL GUIDE) READ ABSTRACT |

CIO insights: Moving from the back office to the front line by ComputerWeekly.com

December 04, 2013 - (Free Research)
This major global C-level survey from IBM examines the changing role of the CIO and makes recommendations for CIOs who want to move from the back office to the front line of the business. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Computer Weekly 25 October 2011: Read this week's issue of the UK's leading technology publication, with news, analysis and opinion on the topics that matter to IT managers by ComputerWeekly.com

October 21, 2011 - (Free Research)
In this week's Computer Weekly, we ask IT experts to help answer the question of why so many big IT projects fail. We report from VMware's user conference in Copenhagen on the latest developments in virtualisation, and analyse the emerging threat from military-style cyber attacks on corporate IT networks. Download the new issue now. 
(EZINE)

Digital CRM and the Customer Experience by IBM

March 24, 2014 - (Free Research)
This e-guide from the experts at SearchCRM.com describes why digital technologies are proving to be the "next big thing" in the world of CRM, and explores the strategies that small businesses are using to stay competitive in e-commerce. 
(EGUIDE) READ ABSTRACT |

E-Book: Taking Mobile CRM Beyond the Sales Force by Sybase, an SAP company

September 13, 2010 - (Free Research)
Mobility was going to be "the next big thing" in CRM but didn’t pan out, with "road warriors" frustrated with user interfaces meant for a PC. But the success of smart phones has changed the game. This e-book helps enterprises understand the marketplace for devices, applications and managing it all in order to create a mobile CRM program. 
(EBOOK) READ ABSTRACT |

E-Book: Integrating Oracle CRM On Demand with onpremise applications: Understanding ROI and best practices by Cast Iron Systems

September 11, 2009 - (Free Research)
This E-Book engages in some of the big concerns of Oracle CRM on Demand and SaaS CRM integration. And how this integration might affect how some IT and business professionals operate. 
(EBOOK) READ ABSTRACT |

E-Book: Big-Data Analytics Explained: Current Trends, Technologies, and Issues by Hewlett-Packard Company

November 15, 2011 - (Free Research)
This e-book, designed for IT, BI and analytics professionals as well as business executives, provides readers with a comprehensive understanding of big-data analytics trends, technologies and challenges. Receive real-world insight and advice on developing, implementing and managing a big-data analytics program for your organization. 
(EBOOK)

Big Data Analytics by ComputerWeekly.com

September 21, 2012 - (Free Research)
IDC explores the initial impact that Big Data is having on organisations, its impact on IT architectures, delivery models and future roadmaps. 
(ANALYST REPORT) READ ABSTRACT |

Webcast: Unlocking New Insights and Opportunities with Big Data by IBM

August 19, 2013 - (Free Research)
In this exclusive webcast, learn how you can use big data to create new business value, maintain relevance, and achieve greater operational efficiency. 
(WEBCAST) READ ABSTRACT |

Taking Mobile CRM Beyond the Sales Force by SAP America, Inc.

July 11, 2011 - (Free Research)
The success of consumer-friendly smart phones has changed the game. People are bringing their iPhones and Droids to IT asking for CRM functionality. 
(EBOOK)

Computer Weekly 11 October 2011: Download this week's issue of the UK's leading technology publication, featuring the latest news, analysis and opinion on the big trends in IT by ComputerWeekly.com

October 11, 2011 - (Free Research)
In this week's Computer Weekly, we find out how mainframe technology that was meant to be dead and buried is finding innovative new applications. We analyse the challenges facing the government's largest deployment of agile software development, and our Buyer's Guide highlights the firms making the most of social media. Download the new issue now. 
(EZINE) READ ABSTRACT |

IT in the UK SMB (Small and Medium sized Business) Sector by ComputerWeekly.com

January 04, 2012 - (Free Research)
This report from Knowledge Peers and Pierre Audoin Consultants (PAC), reveals what leaders of Small and Medium-Sized Businesses (SMBs) think of IT – its strategic value, its potential, and the changing way in which it is being used in their organisations. 
(IT BRIEFING) READ ABSTRACT |

Optimize Workloads to Achieve Success with Cloud and Big Data by IBM

March 12, 2014 - (Free Research)
This whitepaper details how a more dynamic, policy driven automation solution can help IT handle the increasingly complex and heterogeneous data centers created by trends like Big Data and the cloud. 
(WHITE PAPER) READ ABSTRACT |

Inspiring disruption: Tech Trends 2014 by ComputerWeekly.com

February 26, 2014 - (Free Research)
This in depth study from Deloitte assesses the top 10 business technology trends in 2014 ranging from the role of the CIO to the impact pf wearable technology. 
(ESSENTIAL GUIDE) READ ABSTRACT |

The ABC's of Big Data by NetApp

December 31, 2012 - (Free Research)
This white paper considers the problems posed by the explosion of big data and provides a framework for evaluating new infrastructure requirements. 
(WHITE PAPER) READ ABSTRACT |

Microsoft Convergence 2012 by ComputerWeekly.com

May 01, 2012 - (Free Research)
Nucleus Research assesses Microsoft’s plans to extend and develop the Microsoft Dynamics CRM platform. 
(ANALYST REPORT) READ ABSTRACT |

Customer experience consistency key to successful CRM by TechTarget

March 18, 2014 - (Free Research)
Customer service plays an integral role in business continuity, but in order to provide optimal customer satisfaction you need to access customer information and that takes integration, and a solid security plan. Take this brief survey and gain access to this guide showcasing a new realm of customer service that reaches far beyond the call center. 
(RESOURCE) READ ABSTRACT |

Customer experience consistency key to successful CRM by TechTarget

April 18, 2014 - (Free Research)
Customer service plays an integral role in business continuity, but in order to provide optimal customer satisfaction you need to access customer information and that takes integration, and a solid security plan. Take this brief survey and gain access to this guide showcasing a new realm of customer service that reaches far beyond the call center. 
(RESOURCE) READ ABSTRACT |

Business-driven data privacy policies - Establish and enforce enterprise data privacy policies to support compliance and protect sensitive data. by IBM

February 28, 2013 - (Free Research)
This resource offers insight to help you establish and enforce business-driven data privacy policies. Read on to learn how to comply with privacy regulations, navigate data governance requirements, and more. 
(WHITE PAPER) READ ABSTRACT |

Computer Weekly – 18 March 2014: Boost productivity with collaboration technology by ComputerWeekly.com

March 18, 2014 - (Free Research)
In this week's Computer Weekly, we hear from IT leaders improving collaboration and productivity for employees by using technologies such as unified communications and social media. We report from Mobile World Congress on the latest trends. And we examine how mobile device management tools can help build a trusted BYOD policy. Read the issue now 
(EZINE) READ ABSTRACT |

Data protection for big data environments by IBM

July 31, 2013 - (Free Research)
Every organization is itching to harness the power and promise of big data, but ensuring the veracity and security of that information isn't easy. Traditional, manual methods of discovering and governing data often don't apply -- so how exactly do you ensure data protection for big data environments? 
(WHITE PAPER) READ ABSTRACT |

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