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WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc..
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The Next Generation of CRM -- Engaging with the Empowered Customer in Turbulent Times by SAP America, Inc.

April 17, 2009 - (Free Research)
This IT Briefing will address the future state and shape of CRM, the transformational trends that are impacting companies, the CRM framework for success and competitive differentiation, and SAP's holistic approach in this CRM framework. 
(IT BRIEFING) READ ABSTRACT |

eGuide: Strategies for building the best case-management architecture by IBM

November 11, 2011 - (Free Research)
This e-guide continues ebizQ.com's deep dive into approaches for constructing a sound case management architecture. In this installment, learn how to approach the technology choices involved and when to consider a case management framework based on business process management (BPM) software or other technologies. 
(EGUIDE) READ ABSTRACT |

ITIL: What It Is and Why You Should Care by Global Knowledge Network, Inc.

September 2005 - (Free Research)
ITIL is becoming the next big thing in Information Technology. This paper outlines the origin of ITIL, who controls its contents, who are the biggest users, and why you should care. 
(WHITE PAPER) READ ABSTRACT |

Gartner: Deriving value from Big Data for CRM by ComputerWeekly.com

May 2013 - (Free Research)
Kimberly Collins, research vice-president of Gartner highlights the critical steps organisations should to take to integrate big data into Customer Relationship Management (CRM). 
(ESSENTIAL GUIDE) READ ABSTRACT |

Presentation Transcript: Big Data Analytics- Profiling the Use of Analytic Platforms in User Organizations.pdf by BeyeNETWORK

December 2011 - (Free Research)
In this presentation transcript, business intelligence (BI) expert Wayne Eckerson deep dives into the world of big-data analytics. He touches on the movement itself, what is behind it and offers up best practices for performing it. Eckerson also discusses big-data analytics engines and describes the framework for implementing big-data analytics. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Research Report Excerpt: Designing a framework for BI and analytics success by BeyeNETWORK

October 2011 - (Free Research)
In this expert excerpt, Wayne Eckerson explores why big data has become a hot topic. Learn how analytics allows you to make something of your data and deliver value to your organization. 
(EBOOK)

CIO MI E-Zine Supplement: Big Data: Access and Outcome Over Infrastructure by SearchCIO.com

April 2013 - (Free Research)
In their rush to capitalize on big data, enterprises may be putting the cart before the horse, in this case infrastructure before business outcome. This e-zine can help CIOs and business executives formulate a big data strategy that is business-goal and business-value driven, including the choice of big data platforms. 
(EZINE) READ ABSTRACT |

FAQ: Hadoop for BI and Analytics by SAP America, Inc.

December 2012 - (Free Research)
Despite its idiosyncrasies and lack of user-friendliness, the Apache Hadoop framework offers real advantages for organizations tackling big data challenges and real-time analytics. Access this e-guide for answers to FAQs for BI professionals seeking to leverage the benefits of this niche technology as part of their big data analytics initiatives. 
(EGUIDE) READ ABSTRACT |

Mission impossible? Data governance process takes on ‘big data’ by SAP America, Inc.

December 2012 - (Free Research)
The importance of governing big data environments is just starting to take hold, and there are few prescriptions for how to do it right, let alone cost-effectively. This e-guide sheds light on the data governance process for big data and offers new insights from leading data management experts. 
(EGUIDE) READ ABSTRACT |

CW buyer's guide: The business advantages of big data by ComputerWeekly.com

November 2012 - (Free Research)
Big data may appear to be just another bandwagon, but it is important, and needs to be addressed carefully and sensibly. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Let Innovation, Not Technology, Drive Your Product Business by SAP America, Inc.

July 1967 - (Free Research)
SAP's unique Product and Service Leadership framework is a strategy for companies to bring innovative products to market faster and to drive value for their customers. Learn more about it in this whitepaper. 
(WHITE PAPER) READ ABSTRACT |

Avoiding 7 Common Mistakes of IT Security Compliance by Qualys, Inc.

April 2009 - (Free Research)
This guide describes seven typical mistakes of IT security compliance and how you can use these lessons to help your organization achieve its compliance goals. 
(EGUIDE) READ ABSTRACT |

The Path to Payoff on Big Data Analytics by SearchBusinessAnalytics

April 2014 - (Free Research)
Before you can hope to reap the benefits of big data initiatives, it's important to strategize and plan -- the earlier, the better. 
(EBOOK) READ ABSTRACT |

Winning the Future: The Business Case for Rapid Transformation by Progress

August 2009 - (Free Research)
Transformation has become an overused buzzword, but its real meaning remains important. Under the microscope, operations transformation is about integrating operations silos and processes, merging disparate units in the wake of acquisitions, and reducing operational expenses. 
(EBOOK) READ ABSTRACT |

Building on a BPM framework: Can it work for DCM? by IBM

November 2011 - (Free Research)
This tip guide continues ebizQ.com’s deep dive into approaches for constructing a sound case management architecture. In this installment, ebizQ.com contributor Christine Parizo provides best practices for considering a case management framework based on business process management or other technologies. 
(EGUIDE) READ ABSTRACT |

Computer Weekly 25 October 2011: Read this week's issue of the UK's leading technology publication, with news, analysis and opinion on the topics that matter to IT managers by ComputerWeekly.com

October 2011 - (Free Research)
In this week's Computer Weekly, we ask IT experts to help answer the question of why so many big IT projects fail. We report from VMware's user conference in Copenhagen on the latest developments in virtualisation, and analyse the emerging threat from military-style cyber attacks on corporate IT networks. Download the new issue now. 
(EZINE)

BIG-IP Local Traffic Manager Datasheet by F5 Networks

November 2013 - (Free Research)
This exclusive paper examines a traffic manager tool that can help you deliver your applications to users in a reliable and secure fashion, providing the extensibility and flexibility of an intelligent services framework and the programmability you need to manage a diverse infrastructure. 
(WHITE PAPER) READ ABSTRACT |

E-Book: Taking Mobile CRM Beyond the Sales Force by Sybase, an SAP company

September 2010 - (Free Research)
Mobility was going to be "the next big thing" in CRM but didn’t pan out, with "road warriors" frustrated with user interfaces meant for a PC. But the success of smart phones has changed the game. This e-book helps enterprises understand the marketplace for devices, applications and managing it all in order to create a mobile CRM program. 
(EBOOK) READ ABSTRACT |

Digital CRM and the Customer Experience by IBM

March 2014 - (Free Research)
This e-guide from the experts at SearchCRM.com describes why digital technologies are proving to be the "next big thing" in the world of CRM, and explores the strategies that small businesses are using to stay competitive in e-commerce. 
(EGUIDE) READ ABSTRACT |

E-Book: Integrating Oracle CRM On Demand with onpremise applications: Understanding ROI and best practices by Cast Iron Systems

September 2009 - (Free Research)
This E-Book engages in some of the big concerns of Oracle CRM on Demand and SaaS CRM integration. And how this integration might affect how some IT and business professionals operate. 
(EBOOK) READ ABSTRACT |

E-Book: Big-Data Analytics Explained: Current Trends, Technologies, and Issues by Hewlett-Packard Company

November 2011 - (Free Research)
This e-book, designed for IT, BI and analytics professionals as well as business executives, provides readers with a comprehensive understanding of big-data analytics trends, technologies and challenges. Receive real-world insight and advice on developing, implementing and managing a big-data analytics program for your organization. 
(EBOOK)

Big Data Analytics by ComputerWeekly.com

September 2012 - (Free Research)
IDC explores the initial impact that Big Data is having on organisations, its impact on IT architectures, delivery models and future roadmaps. 
(ANALYST REPORT) READ ABSTRACT |

ITIL® v3: What It Is and Why You Should Care by Global Knowledge

October 2008 - (Free Research)
This paper explains ITIL by describing its benefits, where it comes from, why you need to know about it, which types of IT organization can benefit from using it, and how to get started. 
(WHITE PAPER) READ ABSTRACT |

Webcast: Unlocking New Insights and Opportunities with Big Data by IBM

August 2013 - (Free Research)
In this exclusive webcast, learn how you can use big data to create new business value, maintain relevance, and achieve greater operational efficiency. 
(WEBCAST) READ ABSTRACT |

Computer Weekly – 24 April 2012: Are CIOs earning credibility in the boardoom? by ComputerWeekly.com

April 2012 - (Free Research)
This week’s Computer Weekly examines research that suggests CEOs want to invest in IT more than ever, but still see CIOs as technical experts and not business people. We review SQL Server 2012 and ask if Microsoft's database software is catching its competitors as well as concluding our Buyer's Guide to data security. 
(EZINE)

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