This brief paper outlines a solution that seamlessly synchronizes your customer relationship management (CRM) and enterprise resource planning (ERP) data to grant you timely access to the information you need to make pivotal and proper business decisions. 

Here five things about Windows Server 2008 that are the less obvious, more esoteric, yet useful features or quirks. The following is a brief list of some things that I tend to assume that many people know, and I am constantly amazed by clients and students who really don't know them. How many do you already know? 

<p>Read this white paper to learn the best practices for testing and configuration that Aberdeen's best-in-class designated organizations used to reduce operating costs by 26% and improve process efficiencies by 41% so you can adopt them to create a streamlined, stable IT environment for your business.</p> 

One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions. 

This expert e-guide offers insight into agile ALM best practices that you should adhere to throughout the development lifecycle. Read this and learn a three-step process for managing the risks associated with agile ALM. Further, discover why it is integral to the entire process to develop working software early to gauge customer acceptance. 

<p>Many organizations are eager to enjoy all the benefits virtualization offers, such as high availability and cost-savings, but transitioning is no easy task. Read this white paper to learn how to manage the various aspects of successfully implementing virtualization and review tools that can help you get the most from your project.</p> 

<p>Read this expert e-guide to learn eight software quality metrics that foster ALM success without breaking the bank. Also learn key considerations to keep in mind in order to get the best return on your automation investments.</p> 

Social channels are here to stay and should be part of your customer engagement strategy, as you will be re­quired to integrate these new channels sooner, rather than later. This paper will help you build the best road map to customer success, integrating both old and new channels into your customer experi­ence strategy. 

In this presentation, Joel Blaiberg, author of “Four Steps to Planning a Successful Migration” shares key migration strategies, and best practices that can save your organization time and money when migrating communications to Office 365 or an on-premises or a hybrid environment. 

Since data centers are usually built over a long period of time, businesses end up with several small data centers scattered over a diverse area. To make more efficient use of these facilities, it’s generally best to consolidate. This resource presents best practices to data center consolidation. 

In this quickcast, Joel Blaiberg, author of “Four Steps to Planning a Successful Migration” will provide a brief overview of the best practices that can save your organization time and money before and after your next migration project.