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Addressing Common Contact Center and Enterprise Business Issues with Speech Analytics by Verint Systems

April 2008 - (Free Research)
As a solution to contact center issues, this paper suggests Speech analytics, which gives organizations the ability tap into existing recorded customer interactions to gain actionable intelligence for improving business performance. 
(WHITE PAPER) READ ABSTRACT |

Top 10 Tips on Getting Started with Speech Analytics by Verint Systems

April 2008 - (Free Research)
By enabling enterprises to mine large volumes of recorded customer/agent voice interactions, speech analytics is redefining quality in a way that can promote greater customer satisfaction, loyalty, and value. 
(WHITE PAPER) READ ABSTRACT |

The True Cost of Legacy Voice Mail:  Why Move to Microsoft Exchange Unified Messaging by HP and Microsoft

March 2011 - (Free Research)
In an effort to understand the costs of maintaining and supporting legacy voice mail systems, COMMfusion LLC conducted a study to identify the quantifiable costs of maintaining and supporting legacy voice mail systems. The results are surprising. Read this paper to learn more. 
(WHITE PAPER) READ ABSTRACT |

Voice Architectures and Deployment Models by Global Knowledge

December 2008 - (Free Research)
Telephony design requires a solid understanding of the drivers for Voice over IP, corporate policies for infrastructure design, and telephone components. 
(WHITE PAPER) READ ABSTRACT |

Speech Analytics: Best Practices for Analytics-Enabled Quality Assurance by Calabrio, Inc.

April 2012 - (Free Research)
This white paper provides tips and best practices for succeeding with speech analytics and using it to enhance your quality assurance (QA) process. 
(WHITE PAPER) READ ABSTRACT |

Record, Evaluate, Monitor and Archive All Your Customer Interactions For your Cisco Switch by Teleformix

July 2008 - (Free Research)
Call recording and review are the most effective and efficient ways to ensure your customers receive high quality treatment and accurate information. ECHO™ provides the vehicle for this. 
(WHITE PAPER) READ ABSTRACT |

Building a Business Case for your Next-Generation QA Solution by Calabrio, Inc.

June 2011 - (Free Research)
This white paper shows you how to build your business case and obtain approval for a new or upgraded contact center quality assurance and recording solution. 
(WHITE PAPER) READ ABSTRACT |

The ECHO™ - Avaya Connection: ECHO™, and How It Interacts with Avaya's Telephony Solutions by Teleformix

July 2008 - (Free Research)
Read this paper to learn how Teleformix's ECHO™ digital recording solution integrates seamlessly with Avaya's telephony systems, providing your company with a crucial customer service tool - quality assurance recording. 
(WHITE PAPER) READ ABSTRACT |

Cisco Unified CRM Connector 3.0. by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network. 
(SOFTWARE PRODUCT)

Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network. 
(HARDWARE PRODUCT)

Verint Solutions in Action AAA Washington: A Case Study by Verint Systems

April 2008 - (Free Research)
ULTRA and ULTRA analytics have equipped AAA Washington to more readily meet its compliance requirements and customer experience objectives. 
(CASE STUDY) READ ABSTRACT |

Total Quality Assurance for Businesses with a Global Business Plan by IFS

February 2013 - (Free Research)
Establishing a business that is competitive on a global spectrum can be challenging. View this white paper to learn more about how you can deploy a complete quality assurance package that provides the support your business needs. It outlines what you should be looking for in a source so you can be certain you've made the right selection. 
(WHITE PAPER) READ ABSTRACT |

The Maturity Curve of Testing Services by Wipro Technologies

September 2008 - (Free Research)
This white paper the curve by which software testing practices typically grow within an organization, highlighting the benefits associated with testing as a managed service. 
(WHITE PAPER) READ ABSTRACT |

Log Management Best Practices by RSA, The Security Division of EMC

February 2008 - (Free Research)
Developing best practices in log management is not a simple task. This paper should help organizations develop their own comprehensive set of best practices by providing a set of 40 recommended best practices covering logging policies; procedures and t... 
(WHITE PAPER) READ ABSTRACT |

Log Management Best Practices: Six Tips for Success by SearchSecurity.com

August 2011 - (Free Research)
The right log management tool can go a long way toward reducing the burden of managing enterprise system log data. However, the righ tool can quickly become the wrong tool unless an organization invests the time and effort required to make the most of it. Diana Kelley offers six log management best practices to ensure a successful implementation. 
(EGUIDE) READ ABSTRACT |

Log Management Best Practices: Six Tips for Success by Novell, Inc.

March 2011 - (Free Research)
The right log management tool can go a long way toward reducing the burden of managing enterprise system log data. However, the righ tool can quickly become the wrong tool unless an organization invests the time and effort required to make the most of it. Diana Kelley offers six log management best practices to ensure a successful implementation. 
(EGUIDE) READ ABSTRACT |

Recommended Best Security Practices for Unified Communications by Polycom, Inc.

March 2012 - (Free Research)
Unified Communications (UC) can be viewed as another set of data and protocols utilizing IP networks. From a security perspective, it is very similar to other IP data services. This document describes the security issues that organizations should consider as they deploy UC, and offers Polycom's recommendations for implementing secured UC. 
(WHITE PAPER) READ ABSTRACT |

Effective Ways to Search Log Files by Hexis Cyber Solutions Inc

April 2012 - (Free Research)
Security log analysis is essential for effective security and risk management. But with countless logs generated every day, searching log files can be a burdensome headache. In this e-guide, expert John Burke uncovers the best methods for thorough security log analysis with an evolutionary path that mixes old concepts with new ones. 
(EGUIDE) READ ABSTRACT |

Log Management Best Practices by Hewlett-Packard Company

April 2010 - (Free Research)
In this presentation transcript, find out best practices in log management and how it affects the use of security dashboards. Also learn how log management differs from security information and event management (SIEM). 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Log Management E-book by RSA, The Security Division of EMC

June 2009 - (Free Research)
Log management is covering several important aspects of network security. The four major chapters of this E-book focus on the use of log management as it pertains to compliance, analysis, forensics, and an SIEM alternative. Read on to learn more. 
(EBOOK) READ ABSTRACT |

How To: Creating Content Packs by VMware, Inc.

August 2013 - (Free Research)
In this detailed white paper, explore content packs, the information they store, and best practices for content pack creation within Log Insight 1.0. 
(WHITE PAPER) READ ABSTRACT |

Mobile Application Keeps KART Vans on a Roll by AT&T Corp

October 2011 - (Free Research)
This case study shows how The Kings County Area Public Transit Agency uses mobile applications to increase the effeciency of their rural transit vanpool program. 
(CASE STUDY) READ ABSTRACT |

User Profile Manager Best Practices Guide by Citrix

February 2009 - (Free Research)
This document provides the best practices for addressing the "last write wins" issue and key profile use case scenarios that can dramatically benefit with a User Profile Manager solution. 
(WHITE PAPER) READ ABSTRACT |

Return on Investment (ROI) and Security Information and Event Management (SIEM): How RSA enVision Delivers an Industry Best ROI by RSA, The Security Division of EMC

June 2009 - (Free Research)
This White Paper examines the Return on Investment (ROI) that a quality Security Information & Event Management (SIEM) solution can deliver to an organization. 
(WHITE PAPER) READ ABSTRACT |

Best Practices for BlackBerry Administrators by BlackBerry

August 2008 - (Free Research)
This whitepaper discusses best practices for managing your BlackBerry Enterprise Server running on Lotus Domino. Take a tour of the administrative features and tools that can make your job easier. This session is a must for any BlackBerry administrator. 
(WHITE PAPER) READ ABSTRACT |

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