Social channels are here to stay and should be part of your customer engagement strategy, as you will be re­quired to integrate these new channels sooner, rather than later. This paper will help you build the best road map to customer success, integrating both old and new channels into your customer experi­ence strategy. 

In this Gartner report, explore some of the key considerations for planning, administering and supporting mobile devices. Discover how organizations can prepare to embrace "Bring Your Own" mobile device initiatives to satisfy employee needs for flexibility while minimizing associated risks. 

This paper outlines how SAP Business ByDesign supports subsidiaries as a single, integrated business management solution, delivering the best of SAP software on demand. Read this and learn about its benefits, including improved customer satisfaction and higher operational efficiency, fast time to value and reduced risk, better decisions and more. 

In late 2004 and early 2005, DB Kay & Associates conducted a market survey to uncover the best practices for deploying Virtual Support Networks. 

This paper outlines some of the most common questions regarding BI and analytics and provides recommendations and best practices for improving your strategy. 

Read this white paper to learn how, centralizing and intelligently automating supply chain monitoring within SAP, you can extend real-time B2B supply chain insight and problem-solving beyond the IT department to your business departments. 

This paper explores the relative value of making technology decisions that support and maintain infrastructure-wide interoperability with regard to your data management solutions. Read on to learn more. 

Gain best practices and key considerations to keep in mind when implementing a Bring Your Own Device (BYOD) program. Find out how you can simplify management and reduce costs while keeping data secure and compliant in this resource. 

This paper identifies 5 key SEC alarms and explains how the right technology can support best practices to avoid triggering them. View now to explore critical issues including insider trading, books and records retention, service provider due diligence, and more. 

The goal of recruiting is not to simply hire people, but to reliably and efficiently place and retain the right people in the right roles to effectively support a company’s business strategies. This paper presents 9 key questions that need to be carefully considered when designing a recruiting process that helps you secure and keep the best hires. 

By using the Oracle Exadata Database Machine as a data warehouse platform you have a balanced, high performance hardware configuration. This paper focuses on the other two corner stones, data modeling and data loading, providing a set of best practices and examples for deploying a data warehouse on the Oracle Exadata Database Machine.