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To Get Promoted in Customer Support, Do These Five Things by Parature, Inc. March 2008 - (Free Research) Ascendancy in customer support ranks today demands a mix of both technical and business insight. Professionals that make service and support their career path and successfully move up the ladder, boast a range of skills across both disciplines.  (WHITE PAPER) READ ABSTRACT |

IT Courseware by SkillSoft Corporation SkillSoft's IT Skills instruction is designed to encourage and prompt frequent learner interaction with the course content. SkillSoft maintains courseware integrity and effectiveness by offering a balance of thorough instruction, challenging practice exercises and quizzes.  (ASP & SOFTWARE PRODUCT)

Business Skill Courseware by SkillSoft Corporation SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations.  (ASP & SOFTWARE PRODUCT)

Project Management, ITIL, & Professional Skills Training by Global Knowledge Network, Inc. February 2006 - (Free Research) Now is a great time to train yourself or your team. Choose from over 30 eligible courses from our Project Management and Professional Skills line.  (E-LEARNING TUTORIAL) READ ABSTRACT |

Salary Report: Trends in IT Compensation and Certifications by Global Knowledge Network, Inc. May 2006 - (Free Research) Global Knowledge keeps up to date with trends in IT careers, certifications, and compensation. In this, our inaugural quarterly report, we offer a look at salaries for the top 25 IT jobs, organized by region. We also offer a look at the top certifications and in-depth analysis from our resident market research analyst.  (ANALYST REPORT) READ ABSTRACT |

IDC MarketScape: Worldwide IT Education and Training 2012 Vendor Analysis by SAP America, Inc. January 2013 - (Free Research) According to recent research, 80 percent of IT managers believe effective training is imperative for the success of a project. This white paper focuses on improving the business execution of the training line of business (LOB) of IT vendors. It provides best practices and approaches to successfully grow a training business.  (WHITE PAPER) READ ABSTRACT |

The Agile Project Manager by VersionOne Inc. June 2009 - (Free Research) This white paper will explore the impact agile development methodologies are having on the Project Management community, what new skills are required, and what the Project Manager can do to ease the transition.  (WHITE PAPER) READ ABSTRACT |

E-LOAN Improves Sales Performance with Speech Analytics by UTOPY, Inc. October 2009 - (Free Research) In this case study you will learn how the company E-LOAN turned to speech analytics to determine the effectiveness of its sales process. You'll also learn how E-LOAN used speech analytics to refine their sales process to increase sales performance and increase revenue.  (CASE STUDY) READ ABSTRACT |

Competency Management: The Foundation for Talent Mangement by Plateau System LTD. May 2008 - (Free Research) Be ready for the talent crisis by establishing a baseline set of objective metrics that will help you make the best talent management decisions. Learn how to develop a competency model for your talent management solution, without overwhelming effort.  (WHITE PAPER) READ ABSTRACT |

Essential ITIL: What You Need to Succeed by CA Technologies. August 2008 - (Free Research) ITIL starts with a commitment to the people of IT, because it consists of a series of individual IT practitioner certifications.  (WHITE PAPER) READ ABSTRACT |

Best Practices for Scaling a Big Data Analytics Project by HP & Intel® January 2013 - (Free Research) Access this expert resource to examine the proven data management and business intelligence best practices that translate well to big data analytics. Discover best practices for scaling your big data project once you get started.  (EGUIDE) READ ABSTRACT |

Computer Weekly – 23 April 2013: Time runs out for Windows XP – what should you do? by ComputerWeekly.com April 2013 - (Free Research) In this week's Computer Weekly, with less than a year until Microsoft ends support for Windows XP, we examine the options for the many firms still using the operating system. The PC market has seen a record slump in sales - what does it mean for the IT industry? Plus, we evaluate progress in moving software to the cloud. Read the issue now.  (EZINE) READ ABSTRACT |

22 November 2011: Read the latest issue of the UK’s leading technology publication, where we analyse the latest technology news and what it means for IT managers. by ComputerWeekly.com December 2011 - (Free Research) In this week’s Computer Weekly, we talk to the British Library about the enormous storage challenges of digitising its printed archive; we examine the state of the UK IT jobs market and the skills that are most in demand by employers; and we look at case studies of the best virtualisation projects. Download the new issue now.  (EZINE) READ ABSTRACT |

Virtual Data Center E-Zine - Volume 13: Wanted: Well-Rounded IT Professionals by Virtual Data Center eZine - Volume 13 August 2009 - (Free Research) Virtualization and other new data center technologies have changed the way IT professionals work. Find out in this month's issue what skills are needed to stay ahead in today's competitive workforce. Also, learn what virtualization options don't require a hypervisor. And, for those going the hypervisor route, get advice on picking the best one...  (EZINE)

The Virtual Presenter's Handbook by Citrix July 2012 - (Free Research) Speaking at a web seminar involves much more skill and strategy than you might expect. Check out this e-book to explore six witty chapters of tips, advice and insight on delivering virtual presentations and learn how to keep your audience tuned in and interested!  (WHITE PAPER) READ ABSTRACT |

Five best practices for deploying a successful service-oriented architecture: Leveraging lessons learned from the IBM Academy of Technology by IBM February 2009 - (Free Research) Check out this white paper to learn about the five best practices for deploying successful SOA and see rapid return on your investment.  (WHITE PAPER) READ ABSTRACT |

Computer Weekly - 17 April 2012: How to ensure smartphone security by ComputerWeekly.com April 2012 - (Free Research) This week’s Computer Weekly examines the growing threat from smartphones being targeted by hackers and viruses as the devices are increasingly used for work. Hospitality giant Mitchells & Butlers talks about its migration to the cloud and the CIO of Airbus discusses his IT priorities and how he spends €500m a year on IT.  (EZINE) READ ABSTRACT |

10 Tech Skills Heading the Way of the Dinosaur - 2013 Edition by Global Knowledge May 2013 - (Free Research) There are many articles devoted to what is hot in the IT industry, so we won't rehash them here. Instead, we will focus on skills that are going away. If these skills are all you have, soon you may be in an unemployment line. If these skills are the most recent ones you have, NOW is the time to update your skill set and prepare for the future.  (WHITE PAPER) READ ABSTRACT |

Top 10 Skills in Demand in 2010 by Global Knowledge January 2010 - (Free Research) In the Global Knowledge/TechRepublic 2010 Salary Survey, conducted at that end of last year, one of the questions put to respondents was "What skill set will your company be looking to add in 2010?" Here's the complete list, with the No. 1 skill listed being in the highest demand.  (WHITE PAPER) READ ABSTRACT |

Adapting Existing Techniques to Mobile ALM by Microsoft April 2013 - (Free Research) In this expert e-guide, discover the new generation of best practices for mobile application lifecycle management. Explore the need for a modified approach in terms of people, process, and tools. Read on for best practices and more information on addressing the mobile development skills gap, the myth of being "more agile," and more.  (EGUIDE) READ ABSTRACT |

10 Hot Skills for 2009 by Global Knowledge May 2009 - (Free Research) With spending on cost-saving technologies such as virtualization rising, and the maintenance of networking and enterprise Microsoft software keeping IT professionals constantly in demand, here's our top 10 hot skills that will take us from a down economy and beyond.  (WHITE PAPER) READ ABSTRACT |

Skills Forecast: Big Data Analytics by ComputerWeekly.com February 2013 - (Free Research) This report analyses the projected demand for IT professionals with Big Data Analytic skills in the UK over the next five years.  (ESSENTIAL GUIDE) READ ABSTRACT |

Skills needed for a cloud computing success by SunGard Availability Services February 2012 - (Free Research) In this expert e-guide, explore the essential IT skills you need to master to achieve cloud computing success. Discover why each of these skills is important to have in your organization, and how you can go about aquiring these skills.  (EGUIDE) READ ABSTRACT |

E-Guide: Big Data BI and analytics: Tips and best practices for managing big-data by SAP America, Inc. October 2011 - (Free Research) In this e-guide you'll discover the emerging BI and analytics best practices for big data environments.  (EGUIDE) READ ABSTRACT |

Guided Analytics-Transferring Best Practice Analytics from Experts to Everyone by TIBCO Spotfire Division February 2008 - (Free Research) View this webcast to learn systematic techniques for quickly capturing an analysis workflow and distributing it throughout an organization to users of all skill levels.  (WEBCAST) READ ABSTRACT |

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