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The Best Best Practice Guide: Benchmarking for Service Desk Success by GoToAssist
November 30, 2010 - (Free Research)
Benchmarking is a critical process for any Service Desk that wants to gauge the quality of their service delivery. Too often, however, desks are overly concerned with industry benchmarks and hitting industry standards for call waiting times, resolution time and the perennial cost per email. Download the SDI best practices guide to learn more!
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Optimizing Service – Driven Businesses by Ramco Systems
May 09, 2013 - (Free Research)
This white paper introduces an approach to service resource and planning (SRP) that allows you to tackle the challenges of the professional services sector head-on by gaining true visibility into resource availability, consolidating disparate systems, processes and data, and more.
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Traffic Valuation and Prioritization with Riverbed Stingray Traffic Manager by Riverbed Technology, Inc.
January 15, 2012 - (Free Research)
Every company wants to maximize its network resources, but doing so can be tough when struggling with traffic floods, malicious users, or under performing applications. Riverbed Stingray Traffic Manager helps guarantee service levels for your important users by prioritizing key transactions and much more.
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Determine Your Applications Management Services (AMS) Readiness by Hewlett-Packard Company
April 03, 2013 - (Free Research)
In today's interconnected world, opportunities are seemingly endless, but the competition is at an all time high. As a result, businesses need a cost-effective approach and to select the best service method. View this white paper to learn more about how to manage your applications, so you get the most for your money.
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Determine Your Applications Management Services (AMS) Readiness by Hewlett-Packard Limited
February 20, 2013 - (Free Research)
In today's interconnected world, opportunities are seemingly endless, but the competition is at an all time high. As a result, businesses need a cost-effective approach and to select the best service method. View this white paper to learn more about how to manage your applications, so you get the most for your money.
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Podcast: Maximizing Workforce Management with Best-of Breed Solutions by Kronos Incorporated
March 25, 2010 - (Free Research)
Many organizations find it difficult to effectively handle their workforce management (WFM) processes. This podcast covers a set of WFM best practices to help organizations with this challenge and discusses how best-of-breed solutions can help reduce error rates, improve productivity and deliver immediate bottom-line returns.
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Webcast: Maximizing Workforce Management with Best-of-Breed Solutions by Kronos Incorporated
March 25, 2010 - (Free Research)
Many organizations find it difficult to effectively handle their workforce management (WFM) processes. This webcast covers a set of WFM best practices to help organizations with this challenge and discusses how best-of-breed solutions can help reduce error rates, improve productivity and deliver immediate bottom-line returns.
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Best Buy Reference Video by CA Technologies
August 29, 2012 - (Free Research)
In this video, learn why Best Buy's Director of IT Integration & SOA says to "virtualize everything. Don't just pick a small subset." Discover what service virtualization has done for the world's largest consumer electronics retailer, and how you can take those lessons back to your organization.
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Introduction to XML Gateways: Best Practices, Benefits & Requirements by Forum Systems
September 09, 2009 - (Free Research)
This paper will give you an overview of enabling virtualization and control, enforcing data-level privacy and integrity and control and audit information flow. You'll learn the best practices, benefits and requirements of XML Gateways.
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Best Practices in Complex Equipment Manufacturing, Sales, and Service by SAP America, Inc.
January 2009 - (Free Research)
This paper gives a brief overview of the SAP® solutions used by manufacturers of complex products and equipment to differentiate themselves from the competition through superior-value products and services against low-cost global providers.
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The 10 Best Practices for Performance Management by Gomez
August 2009 - (Free Research)
Read this paper to learn the 10 best practices in performance management and how to apply them to your company and your online store to increase the overall customer experience, which is important now more than ever.
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Six Best Practices for Agent Knowledge Management by KANA
(E-mail this company)
June 2012 - (Free Research)
Knowledge management can be a useful tool for improving the quality and efficiency of your contact center operations. This paper outlines a series of best practices to help you achieve maximum results from knowledge management within the contact center that will ultimately lead to better customer service, and higher revenues.
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A contact center manager's guide to integrating self-service by inContact
May 2011 - (Free Research)
Do you feel pressured to provide great service while keeping costs down in your contact center? Self-service technology enables customers to resolve their own service questions without depleting agent resources. But deploying self-service technology raises many questions. Learn best practices and tap into expert advice with this eBook.
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SQL Server 2000 Security Best Practices by Global Knowledge Network, Inc.
November 2004 - (Free Research)
The security of SQL Server database servers has become a top priority for database administrators. This article examines best practices that can be employed to secure Microsoft SQL Server 2000 databases. It provides an overview of the security model in SQL Server 2000 and discusses best practices you can employ to secure yours.
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Implementing Best Practices for Web 2.0 Security with the Websense Web Security Gateway by Websense, Inc.
June 2009 - (Free Research)
The best way to address Web 2.0 threats is to combine the best aspects of traditional security and control techniques with new technology designed to address the dynamic, real-time nature of Web 2.0. This paper describes how one such solution enables you to quickly implement a best practices approach to making Web 2.0 secure and effective.
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Accelerate ITIL Initiatives by Bomgar Corporation
(E-mail this company)
March 2008 - (Free Research)
In this video, Joel Bomgar, Founder and CEO of Bomgar Corporation, explains how Bomgar fits into the ITIL framework, accelerating your ITIL initiatives through more efficient and effective Incident Management and Problem Management.
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Emerging Best Practices for Carrier IP Transformation by Alcatel-Lucent
July 1967 - (Free Research)
This whitepaper identifies emerging best practices for planning, implementation, migration and operations based on hands-on experience with IP Transformation initiatives across the globe.
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Best Practices for a contact center technology overhaul by Contactual (Now 8x8, Inc.)
June 2011 - (Free Research)
Tap into the expert advice in this eBook to choose technology that will help you leverage multiple contact channels, effectively monitor agent interaction and deliver an excellent customer experience.
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E-Book: Best Practices for Selecting Midmarket ERP Software by SearchManufacturingERP
February 2011 - (Free Research)
With over 80 different ERP packages available today, determining what’s right for your organization can seem like a daunting task. But, with this e-book you will get advice and best practices for every step of the ERP software selection process. Ensuring you will not get lost in the sea of ERP software.
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