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5 Web Self-Service Pitfalls: What Every Contact Center Manager Must Know by eGain Communications Corp.

February 17, 2010 - (Free Research)
This paper discusses and analyzes 5 myths frequently encountered in the context of self-service strategies and implementations, and offers proven industry best practices to counter them. This paper will be a valuable resource for you as you develop, implement, and refine your customer self-service strategy. 
(WHITE PAPER) READ ABSTRACT |

Is Social Media Transforming Your Business? by Oracle Corporation

March 01, 2012 - (Free Research)
It's no secret that social media has changed consumer behaviors – but most companies are struggling to capitalize on the unique opportunities it has to offer. Review this resource to learn how incorporating social media into knowledge management, contact centers, and the Web can substantially enhance your customer's experience.   
(WHITE PAPER) READ ABSTRACT |

Future-Proofing Your HP Business Critical Infrastructure: How Tukwila Might Just Force You to Rethink Everything by Forsythe

November 23, 2009 - (Free Research)
Read this whitepaper to learn how truly future-proofing your environment involves a comprehensive approach and engagement with newer technologies and methods, aligning them with overall best practices —and strengthening your ability to innovate. 
(WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Low Impact Upgrades to Exchange 2010 from Exchange Server 2003 by Dell, Inc. and Intel®

December 28, 2009 - (Free Research)
Are you considering updating from Exchange 2003 to Exchange 2010 but are not sure of the best way to do so? In this presentation transcript, review recommended processes for upgrading from Exchange 2003 to Exchange Server 2010. Discover common pitfalls you may experience during the upgrade process. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Presentation Transcript: Low Impact Upgrades to Exchange 2010 from Exchange Server 2003 by Dell, Inc. and Intel®

December 28, 2010 - (Free Research)
Are you considering updating from Exchange 2003 to Exchange 2010 but are not sure of the best way to do so? In this presentation transcript, review recommended processes for upgrading from Exchange 2003 to Exchange Server 2010. Discover common pitfalls you may experience during the upgrade process. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Windows Server 2012 Migration Station by SearchWindowsServer.com

July 17, 2013 - (Free Research)
Windows Server 2012 offers a slew of new features, including many aimed at the cloud. 
(EBOOK) READ ABSTRACT |

Using FalconStor FDS as a Backup Target for Veritas NetBackup by FalconStor Software

September 10, 2009 - (Free Research)
This document describes the basic concepts and integration guidelines for FalconStor® File-interface Deduplication System (FDS) in a Veritas NetBackup™ environment. It is intended to provide best practices for configuring all components. 
(WHITE PAPER) READ ABSTRACT |

Protecting Your Website With Always On SSL by Symantec Corporation

May 01, 2012 - (Free Research)
This white paper discusses the imperative need for always on SSL, and the steps you can take to deliver end-to-end protection for your users. It also includes detailed accounts of four organizations that are leading the way with always on SSL in a cooperative effort to make the internet more secure. 
(WHITE PAPER) READ ABSTRACT |

Regulations Shift Focus on Outbound Email Security by Proofpoint, Inc.

July 2008 - (Free Research)
Outbound email and other electronic communications pose a significant risk for data loss or leakage. This white paper will examine the new email security and compliance challenges and ways to address them. 
(WHITE PAPER) READ ABSTRACT |

SOA Centers of Excellence: Preserving Order Amid Change by Oracle Corporation

March 2008 - (Free Research)
There is only one good way to approach the adoption and facilitation of SOA and Web services, and that is to establish, right from the beginning, a corporate Center of Excellence to guide the revolution from making a compelling business case to putting in place a long-term solution for measuring and improving on every success. 
(WHITE PAPER) READ ABSTRACT |

Using FalconStor FDS as a Backup Target for EMC NetWorker by FalconStor Software

August 2009 - (Free Research)
This document describes the basic concepts and integration guidelines for FalconStor FDS in an EMC NetWorker environment. The document is intended to provide an architectural overview of FalconStor FDS being used with EMC NetWorker and the benefits of a combined solution. 
(WHITE PAPER) READ ABSTRACT |

Web Analytics for a Digital World: Tips and Tricks for an Effective Strategy by Infobright, Inc.

September 2012 - (Free Research)
The need for effective Web analytics has never been greater -- yet most organizations are analyzing variables that simply don't mean anything, such as number of page views or time on site. This transcript provides insight on why these methods fall short and introduces a two-tiered approach that provides users with more insightful reports. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Websites are Dead. Long Live Digital Presence by Limelight Networks, Inc.

September 2013 - (Free Research)
As digital channels evolve, so should your business's digital strategy – yet most businesses today still rely solely on websites to generate traffic and attract customers. In order to thrive, you need to engage and interact with customers across a variety of channels. Read on to learn how to get started crafting a strong digital presence. 
(WHITE PAPER) READ ABSTRACT |

How Do You Score? Silverpop's Benchmark Study of B2B Lead Management Practices by Vtrenz, Inc

August 2008 - (Free Research)
Listen to this webinar and learn how to grab a peek at your competitors marketing results. It also discusses lead growth, form completion rate, email performance metrics, channels, and best practices. 
(WEBCAST) READ ABSTRACT |

Best Practices for Data Loading into SAP ERP Systems by Winshuttle, LLC

December 2008 - (Free Research)
This white paper examines existing data-loading methods and best practices to easily incorporate data into SAP solutions. 
(WHITE PAPER) READ ABSTRACT |

CRM in Financial Services: Best practices, trends and strategy for the new economy by Pivotal CRM, a CDC Software solution

November 2010 - (Free Research)
Find out how financial services companies are leveraging CRM technology and best practices to improve service and operational efficiency. Read this e-book to learn more. 
(EBOOK) READ ABSTRACT |

Best Practices for Application Portfolio Management by SearchSoftwareQuality.com

July 2013 - (Free Research)
In this handbook, find best practices in the daunting world of application portfolio management. Get the basics on building a business case for APM—as well as tips on measuring the financial benefit of each application. 
(EGUIDE) READ ABSTRACT |

Presentation Transcript: An IT Executive’s Guide to Effective Unix Migrations with Dell Services by Dell, Inc. and Intel®

January 2010 - (Free Research)
In this presentation transcript, expert Scott Sawyer explains how Dell Services can help you plan for modernization of your legacy Unix infrastructure. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

E-Guide: Best Practices for Using SSD Technologies by Dell, Inc.

October 2013 - (Free Research)
This e-guide examines the types of workloads SSD is best suited for and classifies these systems into two basic categories: enterprise and client. Discover the key features of disk drive, PCIe, and SSD-specific form factors and learn about the five biggest implementation mistakes and what you can do to avoid them. 
(EGUIDE) READ ABSTRACT |

Best Practices for Home Agents by Avaya Inc.

June 2008 - (Free Research)
Employing home agents allows you to expand and improve your call center team. And they can be a form of insurance to keep your business running if disaster strikes. This white paper contains best practices for developing a Home Agents program. 
(WHITE PAPER) READ ABSTRACT |

e-Guide: Oracle Backup and Recovery Best Practices by Regan Technologies

February 2011 - (Free Research)
Backing and managing data efficiently is becoming one of the most important tasks a backup/storage administrator deals with. IT professionals have been seeking and searching for better ways to manage and refresh their testing and development strategies. Download this guide to learn more. 
(EGUIDE) READ ABSTRACT |

eGuide: Best practices for implementing a SharePoint governance initiative by AvePoint, Inc.

August 2011 - (Free Research)
This E-Guide discusses integrating external SharePoint access into SharePoint governance policies, and best practices for implementing a governance initiative. 
(EGUIDE) READ ABSTRACT |

Tips from the Trade – Competing on Web Analytics by SAS

August 2009 - (Free Research)
The online channel has been one of the more successful areas of business during these economic times, but most businesses are still behind when it comes to web analytics. Watch this webcast to also learn the overall best practices and the future needs within online analytics. 
(WEBCAST) READ ABSTRACT |

Good to Great: Transform IT through Service Lifecycle Management by Hewlett-Packard Company

June 2008 - (Free Research)
This paper examines service lifecycle management SLcM and the ITIL v3 principles on which it is based. It shows how SLcM provides the framework for organizations to optimize business outcomes and facilitates continual service improvement. 
(WHITE PAPER) READ ABSTRACT |

Best practices for building a cloud computing infrastructure by SAVVIS

September 2011 - (Free Research)
This e-guide takes a close look at what you need to know about building a cloud computing infrastructure to serve dual purposes and top recommendations to get started. Uncover the key to successful cloud computing infrastructure, best practices to build a private cloud and things you should know about the cloud before you begin. 
(EGUIDE) READ ABSTRACT |

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