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Is Social Media Transforming Your Business? by Oracle Corporation March 01, 2012 - (Free Research) It's no secret that social media has changed consumer behaviors – but most companies are struggling to capitalize on the unique opportunities it has to offer. Review this resource to learn how incorporating social media into knowledge management, contact centers, and the Web can substantially enhance your customer's experience.    (WHITE PAPER) READ ABSTRACT |

5 Web Self-Service Pitfalls: What Every Contact Center Manager Must Know by eGain Communications Corp. February 17, 2010 - (Free Research) This paper discusses and analyzes 5 myths frequently encountered in the context of self-service strategies and implementations, and offers proven industry best practices to counter them. This paper will be a valuable resource for you as you develop, implement, and refine your customer self-service strategy.  (WHITE PAPER) READ ABSTRACT |

Web Analytics for a Digital World: Tips and Tricks for an Effective Strategy by Infobright, Inc. September 01, 2012 - (Free Research) The need for effective Web analytics has never been greater -- yet most organizations are analyzing variables that simply don't mean anything, such as number of page views or time on site. This transcript provides insight on why these methods fall short and introduces a two-tiered approach that provides users with more insightful reports.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Sales 2.0 and Your Website by Limelight Networks, Inc. October 01, 2011 - (Free Research) Research suggests that 67% of customer interactions were conducted online vs. offline in 2011 – and with the advent of Web 2.0, this percentage is projected to increase. But traditional sales best practices are ineffective in this Web-savvy environment. Read on to learn how to enhance your sales tactics in today's digitally driven world.  (WHITE PAPER) READ ABSTRACT |

Regulations Shift Focus on Outbound Email Security by Proofpoint, Inc. July 2008 - (Free Research) Outbound email and other electronic communications pose a significant risk for data loss or leakage. This white paper will examine the new email security and compliance challenges and ways to address them.  (WHITE PAPER) READ ABSTRACT |

SOA Centers of Excellence: Preserving Order Amid Change by Oracle Corporation March 2008 - (Free Research) There is only one good way to approach the adoption and facilitation of SOA and Web services, and that is to establish, right from the beginning, a corporate Center of Excellence to guide the revolution from making a compelling business case to putting in place a long-term solution for measuring and improving on every success.  (WHITE PAPER) READ ABSTRACT |

Websites are Dead. Long Live Digital Presence by Limelight Networks, Inc. October 2012 - (Free Research) As digital channels evolve, so should your business's digital strategy – yet most businesses today still rely solely on websites to generate traffic and attract customers. In order to thrive, you need to engage and interact with customers across a variety of channels. Read on to learn how to get started crafting a strong digital presence.  (WHITE PAPER) READ ABSTRACT |

Testing and Quality Management - Best Practices by SAP America, Inc. February 2010 - (Free Research) <p>Read this white paper to learn the best practices for testing and configuration that Aberdeen's best-in-class designated organizations used to reduce operating costs by 26% and improve process efficiencies by 41% so you can adopt them to create a streamlined, stable IT environment for your business.</p>  (WHITE PAPER) READ ABSTRACT |

Best Practices for Provisioning Databases for Test and Development by Informatica January 2009 - (Free Research) Best practices and new technologies available for provisioning databases for test and development environments are outlined in this white paper. Using this as a guide, organizations can save time and resources, meet regulatory compliance standards, and streamline database provisioning processes for test and development environments.  (WHITE PAPER) READ ABSTRACT |

Simple Ways to Get the Most from Your Blade Environment by HP & Intel® December 2008 - (Free Research) Bladed environments have proven their ability to reduce complexity and costs, while also delivering an impressive level of flexibility to help organizations of all types and sizes quickly adapt to evolving requirements and realities.  (WHITE PAPER) READ ABSTRACT |

Mobility as a Service: Best Practices for Managing Mobile Work by Fiberlink Communications March 2008 - (Free Research) Fiberlink Communications studied the challenges of mobile computing as well as the best practices for the management, control and operations of a mobile platform.  (WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Best Practices for Unified Communications Migrations and Management by Quest Software, now a part of Dell March 2012 - (Free Research) In this presentation, Joel Blaiberg, author of “Four Steps to Planning a Successful Migration” shares key migration strategies, and best practices that can save your organization time and money when migrating communications to Office 365 or an on-premises or a hybrid environment.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Presentation Transcript: An IT Executive’s Guide to Effective Unix Migrations with Dell Services by Dell, Inc. and Intel® January 2010 - (Free Research) In this presentation transcript, expert Scott Sawyer explains how Dell Services can help you plan for modernization of your legacy Unix infrastructure.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Microsoft Exchange Server 2003: Best Practices Data Storage Setup by Dot Hill Systems Corp. October 2008 - (Free Research) This document is intended to be a starting point to tune and optimize the storage system within the Exchange environment.  (WHITE PAPER) READ ABSTRACT |

Best Practices for Delivering Better Software Faster with ALM by IBM December 2009 - (Free Research) This paper outlines the steps that organizations must take to improve their systems and software development processes, including key best practices. It discusses solutions for unifying fractured, global development groups with existing infrastructures.  (WHITE PAPER) READ ABSTRACT |

Leveraging Virtual Iron and Quad-Core Intel® Based Server Virtualization in Production Environments by Virtual Iron Software, Inc. March 2008 - (Free Research) This webcast, featuring Intel and Virtual Iron, explores the key drivers and enabling technologies behind server virtualization. Best practices for supporting virtualized workloads in production environments will also be discussed.  (WEBCAST) READ ABSTRACT |

Seven best practices for building applications that meet business requirements by Hewlett-Packard Company October 2011 - (Free Research) Today's agile development processes and distributed environments have only increased the complexity of tracking software project requirements. Read this white paper to understand why requirements are slipping through the cracks and discover tools and best practices that can help you create traceability across your modern development organization.  (WHITE PAPER) READ ABSTRACT |

Best Practices for Managing Your BlackBerry Environment by BlackBerry March 2009 - (Free Research) This reference document will provide you with detailed information on how to effectively manage your BlackBerry Enterprise Server architecture.  (WHITE PAPER) READ ABSTRACT |

SharePoint E-zine -- November 2010: Best Practices for Migrating to SharePoint 2010 by SearchWinIT November 2010 - (Free Research) To ensure that your migration to the newest version of SharePoint is successful, plan and document your changes, and map the source environment to the new one. Next, choose a tool to help with moving your content, and test your migration before going live.  (EZINE)

Best Practice Guidelines for SAP Solutions on VMware® Infrastructure by VMware, Inc. October 2008 - (Free Research) This paper provides best practice guidelines for deploying SAP software solutions on VMware Infrastructure 3.  (WHITE PAPER) READ ABSTRACT |

Best Practice Guidelines for SAP Solutions on VMware® Infrastructure by VMware and Intel October 2008 - (Free Research) This paper provides best practice guidelines for deploying SAP software solutions on VMware Infrastructure 3.  (WHITE PAPER) READ ABSTRACT |

A Comprehensive Best Practice Approach to Business Resilience and Risk Mitigation by IBM June 2008 - (Free Research) This white paper serves as a comprehensive, best-practices approach to business resilience and risk mitigation. Common types of risk and the steps organizations must take to develop an effective risk mitigation strategy are discussed.  (WHITE PAPER)

Best Practices in Lifecycle Management: Comparing Suites from Dell KACE, Symantec, LANDesk, and Microsoft by Dell KACE January 2011 - (Free Research) This white paper points out the challenges of selecting a lifecycle management tool and presents a comparison of various technologies on the market. Explore 45 key features across seven areas, including discovery, inventory, asset management, and more.  (WHITE PAPER) READ ABSTRACT |

Public Cloud Security Tips and Best Practices by MuleSoft February 2013 - (Free Research) This expert E-Guide counts down 10 ways that that you can keep your applications safe in the public cloud. Also inside, uncover essential best practices for protecting your data and applications – read on to learn more.  (EGUIDE) READ ABSTRACT |

Doing More with Less: Next-Generation Strategies and Best Practices for Customer Service by eGain Communications Corp. December 2003 - (Free Research) Download a complimentary white paper on how world-class companies sustain service excellence, improve contact center productivity and reduce costs to beat their competitors in today's tough business environment.  (WHITE PAPER) READ ABSTRACT |

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