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Extraordinary Customer Service by Avaya, Inc June 2008 - (Free Research) Extraordinary Customer Service explores the contact center as a strategic part of your enterprise--where you can leverage differentiated services to provide a superior customer experience that can build brand loyalty and increase profits.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

eGuide: Virtualization Management - Best Practices, Market Trends by HP, Citrix, and Intel September 2008 - (Free Research) As enterprises embrace virtualization, IT sees a need for better management tools for this new technology. In this E-Guide from SearchServerVirtualization.com learn about monitoring physical and virtual environments and other issues concerning IT.  (E-LEARNING TUTORIAL) READ ABSTRACT | GO TO E-LEARNING TUTORIAL

Best Practices: Technology Escrow-Who’s Using It and Why? by Iron Mountain Digital September 2008 - (Free Research) This paper offers an overview of who is using technology escrow services, as well as why. You’ll learn the key criteria to use in making an effective evaluation when you are ready to select an escrow agent.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Future-proofing Your Server and Systems Infrastructure by SearchDataCenter September 2008 - (Free Research) In this session, Joe Clabby provides best practices on reducing server costs by consolidating, virtualizing and provisioning your new data center.  (VIDEOCAST) READ ABSTRACT | GO TO VIDEOCAST

ERP for Service Organizations by Epicor Software Corporation. Moving beyond Professional Services Automation (PSA), Epicor for Service Enterprises is an ERP solution developed specifically mid to large sized professional service organizations. It streamlines every aspect of your business -- from bid management to engagement delivery, from resource management to project accounting and portfolio management.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Tips and Techniques for Remote Data Backup and Recovery by Silver Peak June 2008 - (Free Research) This Webcast explores the growing importance of disaster recovery and how effectively to protect the data in your remote office. Learn best practices for improving RPO/RTO, lowering the cost of data protection and much more.  (WEBCAST) READ ABSTRACT | GO TO WEBCAST

Top 5 Best Practices for Creating Effective Campaign Dashboards by Tableau Software. June 2008 - (Free Research) We can define an effective marketing dashboard as one that enables marketers to visually display relevant and current campaign, customer, advertising and/or branding information needed to achieve marketing objectives.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

5 Best Practices for Telling Great Stories with Data and Why It Will Make You a Better Analyst by Tableau Software. February 2008 - (Free Research) Data doesn't have to be only fact driven and metric. Learn these five best practices to help you make sense and order out of a disparate collection of facts.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

An Introduction into Data Governance for GRC Web Seminar featuring Accenture by Informatica Corp. August 2008 - (Free Research) Learn what an effective data governance program for governance, risk and compliance (GRC) consists of, as well as best practices, case studies and recommended technologies.  (WEBCAST) READ ABSTRACT | GO TO WEBCAST

Veritas NetBackup™ 6.5 for VMware 3.x: Best Practices by Symantec Corporation. June 2008 - (Free Research) This paper covers best practices for designing solutions for--and protecting--VMware virtual machines.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Best Practices for Deploying Collaborative BI by Tableau Software. May 2008 - (Free Research) This paper will show you how to navigate around the usual hurdles and deliver collaborative BI that works.  (WHITE PAPER) GO TO WHITE PAPER

Quest MessageStats™ by Quest Software, Inc Quest MessageStats empowers executive management, Information Technology (IT) managers, and Exchange administrators to perform business-critical analysis and reporting on Exchange e-mail infrastructures.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Business Technology Marketing Benchmarks: 2006-2007 Data and Trends by KnowledgeStorm Webinars (E-mail this company) August 2006 - (Free Research) Find out what 1,900 B2B marketers in software, hardware and technology services industries revealed about what works for lead generation. Supplement this report with the webinar titled "KnowledgeStorm Webinars: Business Technology Marketing Benchmarks: 2006-2007 Data and Trends" and learn about B2B e-mail and search engine marketing strategies.  (ANALYST REPORT) READ ABSTRACT | GO TO ANALYST REPORT

Best Practices in Lead Development by KnowledgeStorm Webinars (E-mail this company) May 2005 - (Free Research) Learn how your company can change from a lead generation business model to a dynamic lead development process in this joint Webcast from SiriusDecisions and KnowledgeStorm.  (WEBCAST) READ ABSTRACT | GO TO WEBCAST

KnowledgeStorm Webinars: Business Technology Marketing Benchmarks: 2006-2007 Data and Trends by KnowledgeStorm Webinars (E-mail this company) August 2006 - (Free Research) Find out what 1,900 B2B marketers in software, hardware and technology services industries revealed about what works for lead generation. Invite your entire team to view this free Webcast and learn about business-to-business email and search engine marketing strategies.  (WEBCAST) READ ABSTRACT | GO TO WEBCAST

Lead Generation and Management: Online Strategies and Best Practices by KnowledgeStorm Webinars (E-mail this company) June 2004 - (Free Research) Recent research by SiriusDecisions has shown that the average B2B organization actually utilizes only 6 % of the leads generated per year. If you're like many sales and marketing professionals, the time and money you will spend on online lead generation and management in 2004 will not yield the results you're looking for.  (WEBCAST) READ ABSTRACT | GO TO WEBCAST

Understanding the top business intelligence data integration techniques by SyncSort August 2008 - (Free Research) In this expert podcast, learn how to make BI data as accurate, current and complete as possible -- so your BI system can truly support your business.  (PODCAST) READ ABSTRACT | GO TO PODCAST

Take the Fast Track to Easy CRM and ERP Integration by Cast Iron Systems September 2008 - (Free Research) Hear two experts unveil how to increase the value of SaaS with rapid CRM and ERP integration, including a real-life success story.  (WEBCAST) READ ABSTRACT | GO TO WEBCAST

Webinar: Optimizing Performance in the Age of Virtualization - Are You Ready? by NetScout Systems, Inc. September 2008 - (Free Research) Attend this session hosted by NetScout featuring guest Forrester and learn how to improve your performance management strategies today so you not only survive but thrive as these technologies hit your network.  (WEBCAST) READ ABSTRACT | GO TO WEBCAST

PODCAST: The Strategy of Success: Best Practices in Building your SAP Consulting Business by SAP America, Inc. August 2008 - (Free Research) In this Podcast, independent SAP analyst Jon Reed will discuss SAP trends and their effect on consultants, tips for honing your business strategy and consulting best practices.  (PODCAST) READ ABSTRACT | GO TO PODCAST

The Strategy of Success: Best Practices in Building your SAP Consulting Business by SAP America, Inc. June 2008 - (Free Research) In this Webcast, independent SAP analyst Jon Reed will discuss SAP trends and their effect on consultants, tips for honing your business strategy and consulting best practices.  (WEBCAST) READ ABSTRACT | GO TO WEBCAST

What Storage Managers Are Buying - SD CHI 08 by Storage Decisions and i365, A Seagate Company August 2008 - (Free Research) In this session, we analyze and present the results of Storage magazine's twice-yearly Purchasing Intentions survey.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

eGuide: The Secret to Effective, No-Hassle Performance Reviews by SuccessFactors February 2008 - (Free Research) Now there's an easier way for small and mid-sized businesses to tackle employee reviews. FREE guide -- download it today!  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Data Center TCO - A Comparison of High-density and Low-density Spaces by Intel Corporation. July 2008 - (Free Research) TCO represents the cost to the owner to build, as well as the cost over time to operate and maintain the data center, these costs are all brought back to a present value using appropriate engineering economics.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Techniques and Tools for Data Quality Management by Informatica Corp. July 2008 - (Free Research) Data quality is evolving to focus on providing the right data in the right format, at the right time to broad, global systems. Learn best practices for data quality management and how you can implement an enterprise data quality center of excellence.  (WEBCAST) READ ABSTRACT | GO TO WEBCAST

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