Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..
		WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..

Microsoft Windows Runs Best on Vmware Virtualization Solutions by VMware, Inc. November 2008 - (Free Research) VMware virtualization solutions offer a better way to run Windows, delivering improvements in reliability, availability and manageability for your Microsoft Windows infrastructure.  (WHITE PAPER) READ ABSTRACT |

Open Source at Intel: Building with the Ecosystem by Intel March 2010 - (Free Research) To enable a broad spectrum of software environments and programs to run best on Intel processors and platforms, Intel offers deep technical expertise, makes significant contributions, and actively participates in standards bodies. Read on to learn more.  (WHITE PAPER)

IT Handbook: Windows 8 Migration Station by Dell, Inc. and Microsoft October 2012 - (Free Research) This handbook presents best practices for moving to Microsoft's latest operating system, including assessing your organization's needs to determine whether Windows 8 is a good fit, which applications should move over, and what help is out there for your migration project and licensing.  (EBOOK) READ ABSTRACT |

IT Handbook: Windows 8 Migration Station by Dell, Inc. and Intel® October 2012 - (Free Research) This handbook presents best practices for moving to Microsoft's latest operating system, including assessing your organization's needs to determine whether Windows 8 is a good fit, which applications should move over, and what help is out there for your migration project and licensing.  (EBOOK) READ ABSTRACT |

Best Practices for Database Security and Compliance by Guardium, an IBM Company February 2008 - (Free Research) Attend this live Webcast with Forrester Principal Analyst Noel Yuhanna to learn about best practices for protecting enterprise data from both external hackers and insiders such as privileged users and disgruntled employees.  (WEBCAST) READ ABSTRACT |

The Forrester Wave™: Business Process Management for Document Processes, Q3 2007 by EMC Corporation July 2007 - (Free Research) To see how the vendors stack up, Forrester evaluated eight business process management suite (BPMS) suppliers best suited and most experienced for document-intensive processes across approximately 150 criteria.  (WHITE PAPER) READ ABSTRACT |

Technical Comparison of On-line Vs. Line-interactive UPS Designs by APC by Schneider Electric January 2004 - (Free Research) This paper describes the advantages and disadvantages of each topology and addresses some common misconceptions about real-world application requirements.  (WHITE PAPER) READ ABSTRACT |

Navigating the path to satisfying online customer experience by Tealeaf November 2011 - (Free Research) Read this exclusive e-guide to get an executive-level, 360-degree view on which CRM approaches are best for different business scenarios -- from winning strategies for mobile users to social CRM tools to best practices for multi-channel customer experiences.  (EGUIDE) READ ABSTRACT |

Selection Criteria for Remote Support Tools: “Best-of-Breed” Products Speed ROI for Technology Investment by NTR Global October 2009 - (Free Research) Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform.  (WHITE PAPER) READ ABSTRACT |

Aberdeen Analyst Insight - Social Media & Customer Service: From Listening to Engagement by SAP America, Inc. October 2012 - (Free Research) Despite the growing popularity of social media among consumers, many customer service companies are still not harnessing the full potential of social channels. Read this insightful report to learn key trends in the use of social media for customer service and discover best practices for integrating social channels with CEM.  (WHITE PAPER) READ ABSTRACT |

The Forrester Wave: Application Life-cycle Management Q4 2012 by IBM October 2012 - (Free Research) In this 116-criteria evaluation, the experts at Forrester identify, analyze, and score the nine most significant application lifecycle management (ALM) vendors in the marketplace today. Read on to learn more.  (WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Determining First Network Access Control (NAC) Deployments For Your Organization by Bradford Networks January 2009 - (Free Research) Learn how different priorities trigger the need for network access control and see examples of how to get NAC up and running in a phased approach.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

A contact center manager's guide to integrating self-service by KANA (E-mail this company) August 2012 - (Free Research) Leveraging self-service technologies in your contact center can significantly reduce costs, but successful implementation is tricky. Gain expert advice on how to ensure your self-service contact center initiative is a success. Read on to learn self-service contact center best practices, how to obtain executive support, and more.  (EBOOK) READ ABSTRACT |

A Deep Dive on DevOps and Application Deployments, Featuring a Guest Speaker from Forrester Research, Inc. by Electric Cloud September 2012 - (Free Research) Watch this webcast to hear Forrester Research, Inc. analyst Glenn O'Donnell discuss current challenges in application deployment and best practices for creating strong communication and understanding between your development and operations teams.  (WEBCAST) READ ABSTRACT |

The Forrester Wave™: Application Lifecycle Management, Q4 2012 by IBM October 2012 - (Free Research) Read this informative Forrester report to see how nine of the top application lifecycle management (ALM) software vendors stack up so that you can decide which product is best for your company's application development and delivery needs.  (ANALYST REPORT) READ ABSTRACT |

The 10 worst practices for Technical Support and how to overcome them by NTR Global November 2011 - (Free Research) Delivering superior service and support is more important than ever as companies strive to differentiate themselves from the competition. In many organizations, service quality is governed by self-harming "worst practices" instead of productive best practices. Learn what these practices are and how to avoid them.  (WHITE PAPER) READ ABSTRACT |

Turning Social Media into a Game-Changing Customer Care Channel by Aspect May 2013 - (Free Research) Today's customers demand highly personalized, engaging experiences, and leveraging social media to transform your contact center is a way to surpass these expectations. Access this whitepaper to learn how combining contact center best practices with social media CRM technologies can increase the effectiveness of your customer interactions.  (WHITE PAPER) READ ABSTRACT |

Using Social Media to Win Over Customers by SearchCRM March 2013 - (Free Research) While many businesses are eager to join their customers at the social media party, doing so without the proper internal processes in place could spell disaster. In this brief expert e-book, you can learn how to create a successful social CRM initiative (and valuable customer relations) through implementing the right processes and technologies.  (EBOOK) READ ABSTRACT |

Is Social Media Transforming Your Business? by Oracle Corporation March 2012 - (Free Research) It's no secret that social media has changed consumer behaviors – but most companies are struggling to capitalize on the unique opportunities it has to offer. Review this resource to learn how incorporating social media into knowledge management, contact centers, and the Web can substantially enhance your customer's experience.    (WHITE PAPER) READ ABSTRACT |

Delivering a Personalized Experience: the Multichannel Contact Center by Avaya February 2013 - (Free Research) Whether your goal is to provide the best customer experience possible, increase sales, or reduce costs, the multichannel contact center delivers. Because customers want – and demand – access to customer service and support via their channel or media of choice, supporting a voice-only channel is no longer an option.  (WHITE PAPER) READ ABSTRACT |

5 Ways to Optimize Your Workforce by Aspect December 2012 - (Free Research) You need to provide a flexible, efficient and consistent customer experience, but with the myriad of communication channels available today, legacy service strategies are inadequate. Read on to learn how unified communications and workforce optimization can provide the visibility and control needed to deliver exceptional customer service.  (WHITE PAPER) READ ABSTRACT |

Forrester Webinar: Taming the Performance Beast by Embarcadero Technologies, Inc. April 2010 - (Free Research) Smart strategies and tools for database optimization is critical to reduce costs in complex infrastructures and can help organizations defer hardware upgrades, get more out of existing systems, and improve developer and DBA productivity.  (WEBCAST) READ ABSTRACT |

The mini-guide to social customer service by Salesforce.com July 2012 - (Free Research) <p>Social media has fundamentally changed the world of customer service. This comprehensive guide outlines the keys to success to realize your social customer service potential. Learn why actively engaging with customers is imperative, 4 vital customer services areas to focus on, and more.</p>  (WHITE PAPER) READ ABSTRACT |

FUELING GROWTH, DRIVING OPERATIONAL EXCELLENCE by SoftBrands, Inc. March 2008 - (Free Research) Learn about an easily implemented, affordable and standardized solution that will boost your productivity with the advanced technologies of SAP combined with the manufacturing functionality.  (WHITE PAPER) READ ABSTRACT |

To Get Promoted in Customer Support, Do These Five Things by Parature, Inc. March 2008 - (Free Research) Ascendancy in customer support ranks today demands a mix of both technical and business insight. Professionals that make service and support their career path and successfully move up the ladder, boast a range of skills across both disciplines.  (WHITE PAPER) READ ABSTRACT |

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