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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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Microsoft Windows Runs Best on Vmware Virtualization Solutions by VMware, Inc.

November 2008 - (Free Research)
VMware virtualization solutions offer a better way to run Windows, delivering improvements in reliability, availability and manageability for your Microsoft Windows infrastructure. 
(WHITE PAPER) READ ABSTRACT |

Open Source at Intel: Building with the Ecosystem by Intel

March 2010 - (Free Research)
To enable a broad spectrum of software environments and programs to run best on Intel processors and platforms, Intel offers deep technical expertise, makes significant contributions, and actively participates in standards bodies. Read on to learn more. 
(WHITE PAPER)

IT Handbook: Windows 8 Migration Station by Dell, Inc. and Microsoft

October 2012 - (Free Research)
This handbook presents best practices for moving to Microsoft's latest operating system, including assessing your organization's needs to determine whether Windows 8 is a good fit, which applications should move over, and what help is out there for your migration project and licensing. 
(EBOOK) READ ABSTRACT |

IT Handbook: Windows 8 Migration Station by Dell, Inc. and Intel®

October 2012 - (Free Research)
This handbook presents best practices for moving to Microsoft's latest operating system, including assessing your organization's needs to determine whether Windows 8 is a good fit, which applications should move over, and what help is out there for your migration project and licensing. 
(EBOOK) READ ABSTRACT |

Meeting Customers Where They Are With Dynamic, Real-Time Mobile Engagement by Kofax, Inc.

January 2014 - (Free Research)
This white paper to highlights a mobile engagement and analytics platform equipped with all the necessities to provide comprehensive, real-time self-service capabilities, ensure a top-notch customer experience. 
(WHITE PAPER) READ ABSTRACT |

Navigating the path to satisfying online customer experience by Tealeaf

November 2011 - (Free Research)
Read this exclusive e-guide to get an executive-level, 360-degree view on which CRM approaches are best for different business scenarios -- from winning strategies for mobile users to social CRM tools to best practices for multi-channel customer experiences. 
(EGUIDE) READ ABSTRACT |

Technical Comparison of On-line Vs. Line-interactive UPS Designs by APC by Schneider Electric

January 2004 - (Free Research)
This paper describes the advantages and disadvantages of each topology and addresses some common misconceptions about real-world application requirements. 
(WHITE PAPER) READ ABSTRACT |

Selection Criteria for Remote Support Tools: “Best-of-Breed” Products Speed ROI for Technology Investment by NTR Global

October 2009 - (Free Research)
Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform. 
(WHITE PAPER) READ ABSTRACT |

Using Social Media to Win Over Customers by SearchCRM

March 2013 - (Free Research)
While many businesses are eager to join their customers at the social media party, doing so without the proper internal processes in place could spell disaster. In this brief expert e-book, you can learn how to create a successful social CRM initiative (and valuable customer relations) through implementing the right processes and technologies. 
(EBOOK) READ ABSTRACT |

One-Stop Shop: Best Practices to Streamline your Service Desk by Nimsoft, Inc.

September 2011 - (Free Research)
Your service desk should be the one stop shop for internal and external customers. But, in order for IT to be the orchestrator of knowledge and the service catalog, you need to provide excellent service and quick response times. Watch this webcast and discover the most current recommendations for service delivery and management best practices. 
(WEBCAST) READ ABSTRACT |

The 10 worst practices for Technical Support and how to overcome them by NTR Global

November 2011 - (Free Research)
Delivering superior service and support is more important than ever as companies strive to differentiate themselves from the competition. In many organizations, service quality is governed by self-harming "worst practices" instead of productive best practices. Learn what these practices are and how to avoid them. 
(WHITE PAPER) READ ABSTRACT |

Best Practices for Database Security and Compliance by Guardium, an IBM Company

February 2008 - (Free Research)
Attend this live Webcast with Forrester Principal Analyst Noel Yuhanna to learn about best practices for protecting enterprise data from both external hackers and insiders such as privileged users and disgruntled employees. 
(WEBCAST) READ ABSTRACT |

A contact center manager's guide to integrating self-service by KANA (E-mail this company)

August 2012 - (Free Research)
Leveraging self-service technologies in your contact center can significantly reduce costs, but successful implementation is tricky. Gain expert advice on how to ensure your self-service contact center initiative is a success. Read on to learn self-service contact center best practices, how to obtain executive support, and more. 
(EBOOK) READ ABSTRACT |

Measuring, Monitoring and Improving Customer Experience by SearchCRM

September 2012 - (Free Research)
Forward-thinking organizations recognize the improving the customer experience can provide a significant competitive edge, but implementing effective customer experience management (CEM) processes can be difficult. Review this expert guide to learn 10 simple, inexpensive ways to improve the customer experience today. 
(EGUIDE) READ ABSTRACT |

Best Practices: Maximize Your Chances Of Business Intelligence Success by IBM

January 2014 - (Free Research)
Access the following expert report from Forrester to uncover the answers the above questions as well as 6 best practices to follow to ensure that you can capitalize on business intelligence while avoiding common error-prone areas. 
(WHITE PAPER) READ ABSTRACT |

The Forrester Wave™: Business Process Management for Document Processes, Q3 2007 by EMC Corporation

July 2007 - (Free Research)
To see how the vendors stack up, Forrester evaluated eight business process management suite (BPMS) suppliers best suited and most experienced for document-intensive processes across approximately 150 criteria. 
(WHITE PAPER) READ ABSTRACT |

Is Social Media Transforming Your Business? by Oracle Corporation

March 2012 - (Free Research)
It's no secret that social media has changed consumer behaviors – but most companies are struggling to capitalize on the unique opportunities it has to offer. Review this resource to learn how incorporating social media into knowledge management, contact centers, and the Web can substantially enhance your customer's experience.   
(WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Determining First Network Access Control (NAC) Deployments For Your Organization by Bradford Networks

January 2009 - (Free Research)
Learn how different priorities trigger the need for network access control and see examples of how to get NAC up and running in a phased approach. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

A Deep Dive on DevOps and Application Deployments, Featuring a Guest Speaker from Forrester Research, Inc. by Electric Cloud

September 2012 - (Free Research)
Watch this webcast to hear Forrester Research, Inc. analyst Glenn O'Donnell discuss current challenges in application deployment and best practices for creating strong communication and understanding between your development and operations teams. 
(WEBCAST) READ ABSTRACT |

FUELING GROWTH, DRIVING OPERATIONAL EXCELLENCE by SoftBrands, Inc.

March 2008 - (Free Research)
Learn about an easily implemented, affordable and standardized solution that will boost your productivity with the advanced technologies of SAP combined with the manufacturing functionality. 
(WHITE PAPER) READ ABSTRACT |

To Get Promoted in Customer Support, Do These Five Things by Parature, Inc.

March 2008 - (Free Research)
Ascendancy in customer support ranks today demands a mix of both technical and business insight. Professionals that make service and support their career path and successfully move up the ladder, boast a range of skills across both disciplines. 
(WHITE PAPER) READ ABSTRACT |

Implementing Web Chat: How to Launch, Staff, and Monitor by Citrix Online- GoToAssist

October 2011 - (Free Research)
Read this white paper to learn more about why you should implement web chat into your current customer support operations. 
(WHITE PAPER) READ ABSTRACT |

The Business Technology Value Scorecard by Apptio

September 2013 - (Free Research)
In July 2013, the Technology Business Management Council commissioned Forrester Consulting to evaluate the metrics that CIOs use to convey the contribution of technology to business goals. Forrester found that an optimal BT value scorecard would span four areas: health, delivery, outcome, and agility. 
(WHITE PAPER) READ ABSTRACT |

Presentation Transcript: The Other Green - Storage Efficiency and Optimization by Symantec Corporation

September 2009 - (Free Research)
This session will look at various techniques and strategies to optimize either on-line active or primary as well as near-line or secondary storage environment during tough economic times, as well as to position for future growth, after all, there is no such thing as a data recession! 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Yahoo, Amex talk up different customer service approaches by Infor CRM

January 2012 - (Free Research)
Access this tip guide to learn how American Express and Yahoo Inc., have conquered customer service obstacles while also decreasing customer relationship management (CRM) budgets. 
(EGUIDE) READ ABSTRACT |

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