One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions. 

To find out how senior executives view their financial processes, the Economist Intelligence Unit surveyed a global sample of mostly financial executives in September 2008. Some respondents focused on the importance of developing processes that reduced costs and improved efficiency. Others acknowledged the importance of cost and efficiency.. 

This white paper, offers a number of scalable solutions that are easy for IT to install and maintain, while providing a reliable, faster, and more secure experience for all of the company's mobile and remote workers. 

This document highlights what you need to know about power consumption, server virtualization and outfitting data centers to make the most of the new technologies. 

This paper will examine the shift in the nature of cybercrimes, how the thieves target their victims, and what can be done to prevent them. 

Corporate databases are in constant danger. Outside criminals can exploit web applications and employees with malicious intent present an even greater threat. This webcast traces the steps involved in breaking into a database and presents a reference architecture and checklist for implementing iron-clad database security measures. 

Supply chain operations play a vital role in the success of any consumer or high-tech original equipment manufacturer (OEM). This SAP Executive Insight examines how the adoption of industry best practices can add value to your organization. 

This paper gives a brief overview of the SAP® solutions used by manufacturers of complex products and equipment to differentiate themselves from the competition through superior-value products and services against low-cost global providers. 

This SAP Executive Insight examines the changing role of the finance organization in today's business environment. Further, it describes how companies can develop best-run finance organizations. 

Leadership teams in today's strongest sales groups have discovered best practices to achieve exponential results. This SAP Executive Insight looks at leading-edge companies and examines how they excel in areas where most sales organizations struggle. 

Join Paul Kruschwitz, Director of Enterprise Solutions for Falconstor Software, as he discusses best practices for backup optimization. Learn about the benefits of a virtual tape library (VTL), common problems with backup environments, and the latest Falconstor VTL solutions. 

This paper discusses a five-step best practices approach to implementing a cost-effective and timely data privacy solution. It also details a brief case study illustrating how Compuware’s combination of tools, technology, best practices and customized services can save time and money. 

This whitepaper explains why automated reconciliation is quickly evolving into a competitive necessity. The costs associated with manual reconciliation, the benefits from automation, and the best reconciliation workflow model will all be discussed.