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Best Practices in the Call Center: A Customer Touch-Point Methodology, Free Oracle Corporation Best Practices by Oracle Corporation

January 26, 2009 - (Free Research)

One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.

(WHITE PAPER)

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Security Log Analysis: Saving the World, One Company at a Time by Global Knowledge

September 29, 2011 - (Free Research)

Having a security log monitoring process in place can help your organization detect intrusions before they happen or minimize the damage of attacks. Access this exclusive resource for 10 tips to an effective security monitoring process.

(WHITE PAPER)

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Understanding How Storage Design Has a Big Impact on Your VDI by Dell, Inc.

April 19, 2012 - (Free Research)

When implementing a VDI infrastructure, important storage issues need to be addressed, and there can even be hidden dangers. Check out this comprehensive white paper to make sure your organization is prepared for the challenges and pitfalls that VDI deployments inevitably bring.

(WHITE PAPER)

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Overcoming APT and Today’s Sophisticated Malware by Websense, Inc.

April 02, 2012 - (Free Research)

In this e-guide from SearchSecurity.com, hear from experts as they discuss the dangers behind malware and APT attacks and offer effective virus detection techniques to help you address them.

(EGUIDE)

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Offsite Tape Vaulting: Secure, Offsite Data Backup and Quick, Reliable Recovery by Iron Mountain

February 28, 2012 - (Free Research)

Check out this brief white paper to learn about an offsite tape vaulting service that enables your organization to quickly recover your data in the event of a disaster or unplanned downtime, and also enables you to track where your backup tapes are at all times (i.e. in transit, handling/storage, etc.). Read on to learn more.

(DATA SHEET)

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Presentation Transcript: Best Practices for Unified Communications Migrations and Management by Quest Software

March 14, 2012 - (Free Research)

In this presentation, Joel Blaiberg, author of “Four Steps to Planning a Successful Migration” shares key migration strategies, and best practices that can save your organization time and money when migrating communications to Office 365 or an on-premises or a hybrid environment.

(PRESENTATION TRANSCRIPT)

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IT Courseware by SkillSoft Corporation

SkillSoft's IT Skills instruction is designed to encourage and prompt frequent learner interaction with the course content. SkillSoft maintains courseware integrity and effectiveness by offering a balance of thorough instruction, challenging practice exercises and quizzes.

(ASP & SOFTWARE PRODUCT)

Best Practices for Unified Communications Migrations and Management by Quest Software

March 15, 2012 - (Free Research)

There are many options when it comes to a migration: Office 365, on-premises, or a hybrid environment. In this webcast, Joel Blaiberg, author of “Four Steps to Planning a Successful Migration," discusses migration strategies and best practices that can save your organization time and money in your next migration project.

(WEBCAST)

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Far From Home: Keeping Data Safe, No Matter Where It Travels by Iron Mountain

February 29, 2012 - (Free Research)

Check out this white paper for best practices when planning and managing a comprehensive offsite backup and recovery strategy. Learn how careful planning with remote or branch offices (ROBOs) can allow for seamless data protection without compromise, and discover key questions to ask when planning remote office backup strategies.

(WHITE PAPER)

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Computer Weekly - 3 April 2012: Data security best practice by ComputerWeekly.com

April 03, 2012 - (Free Research)

This week’s Computer Weekly kicks off our Buyer's Guide to data security by looking at the changing role of the IT security chief. We also examine why flexible working is proving so slow to roll out and we talk to the UK's air traffic control operator about its ambitious desktop virtualisation project.

(EZINE)

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Dodd-Frank Impact on Front Office White Paper by Advent Software, Inc

December 05, 2011 - (Free Research)

This paper identifies 5 key SEC alarms and explains how the right technology can support best practices to avoid triggering them. View now to explore critical issues including insider trading, books and records retention, service provider due diligence, and more.

(WHITE PAPER)

Assessment is a Best Practice: UC Migrations and Management by Quest Software

March 15, 2012 - (Free Research)

In this quickcast, Joel Blaiberg, author of “Four Steps to Planning a Successful Migration” will provide a brief overview of the best practices that can save your organization time and money before and after your next migration project.

(WEBCAST)

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Clabby Report: Itanium: Slip/Sliding Away… by IBM

May 01, 2011 - (Free Research)

This white paper describes numerous shortcomings with Itanium-based platforms, and notes that the Itanium "ecosystem" is in danger of collapse. Forward-looking CIOs should consider x86, POWER and mainframe architectures.

(WHITE PAPER)

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VDI TCO Analysis for Office Worker Environments by Intel

February 22, 2012 - (Free Research)

This white paper presents a cost/benefit analysis of VDI based on research, surveys, benchmarks, and analyst reviews. Find out how this architecture compares to traditional PCs and obtain key findings and best practices for success.

(WHITE PAPER)

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Ten Things You Should Know About SharePoint 2010 by Global Knowledge

November 19, 2010 - (Free Research)

This paper examines how your organization can benefit from the new version of SharePoint. Whether you are an end-user who wants faster queries and easier editing options; or an administrator who wants leverage when working with developers, an upgrade to the new version of SharePoint will definitely reap dividends.

(WHITE PAPER)

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New ways of working - Microsoft’s ‘mobility’ ofﬁce by ComputerWeekly.com

June 14, 2010 - (Free Research)

There is a common expectation among forward-looking companies that through the use of information technology new ways of working can be created that will enhance workplace conditions with such an effect as to improve employee satisfaction levels, increase productivity and ultimately impact positively upon company performance.

(WHITE PAPER)

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The connected enterprise: Leveraging cloud services for branch office integration by NWN Corporation

May 21, 2012 - (Free Research)

This SearchUnifiedCommunications.com E-Guide explores the benefits and challenges of unified communications (UC) virtualization and uncovers how to tackle virtual UC and VDI for your distributed enterprise.

(EGUIDE)

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Best and Worst Practices for Exchange email archiving by Metalogix

March 29, 2012 - (Free Research)

In this expert e-guide, discover the best and worst practices for email archiving, and review an essential checklist for ensuring that Exchange archives remain compliant.

(EGUIDE)

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Wireless - Aironet 350 Series by Cisco Systems

The Cisco Aironet 350 Series of wireless LAN (WLAN) products leads the industry in performance, security, and reliability with cost effective solutions for the enterprise and small and medium-sized businesses. The Cisco Aironet 350 Series access point provides an ideal solution for customers who desire a non-upgradable IEEE 802.11b solution.

(HARDWARE PRODUCT)

Post-Migration Best Practices: Exchange Environment Operation by Quest Software

April 11, 2011 - (Free Research)

In this Quest white paper, discover best practices - straight from Industry experts Nelson Ruest and Danielle Ruest - to help you have a successful post-migration operation. Learn why you MUST have the same level of post-migration planning that you had for pre-migration, and discover four key aspects of post-migration management you must know.

(WHITE PAPER)

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Improve WAN Optimization: Expert Tips for the WAN Manager by Silver Peak

November 14, 2011 - (Free Research)

This expert E-Guide from SearchEnterpriseWAN.com discusses a way you can run virtual WAN optimization software on any capable network or storage device. Also find out the effect cloud computing adoption is having on the WAN and best practices to improve application traffic.

(EGUIDE)

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The mobile print enterprise by ComputerWeekly.com

February 09, 2012 - (Free Research)

Quocirca looks at the case for mobile printing in the enterprise and suggests best practices for a mobile print strategy.

(ANALYST BRIEF)

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Best Practices for Unified Communications Migrations and Management by Quest Software

March 27, 2012 - (Free Research)

In this exclusive FAQ, discover how you can overcome common migration and management challenges to keep your unified communications systems running in peak condition.

(WHITE PAPER)

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Best practices when migrating to Exchange 2010 from Exchange 2003 by Dell, Inc. and Intel

December 13, 2010 - (Free Research)

Are you considering updating from Exchange 2003 to Exchange 2010 but are not sure of the best way to do so? In this podcast, review recommended processes for upgrading from Exchange 2003 to Exchange Server 2010. Discover common pitfalls you may experience during the upgrade process.

(PODCAST)

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Dell™ Reference Architecture Sizing and Best Practices for Microsoft® Exchange Server 2007 in a VMware® ESX Server Environment using EqualLogic PS Series Storage by Dell, Inc.

October 20, 2009 - (Free Research)

This paper describes the Dell Reference Architecture, a blueprint or a starting configuration, for Microsoft® Exchange Server 2007 in a virtualized server environment and provides guidelines for designing and sizing the storage for the same using Dell EqualLogic PS Series storage systems.

(WHITE PAPER)

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