One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions. 

When implementing a VDI infrastructure, important storage issues need to be addressed, and there can even be hidden dangers. Check out this comprehensive white paper to make sure your organization is prepared for the challenges and pitfalls that VDI deployments inevitably bring. 

Check out this brief white paper to learn about an offsite tape vaulting service that enables your organization to quickly recover your data in the event of a disaster or unplanned downtime, and also enables you to track where your backup tapes are at all times (i.e. in transit, handling/storage, etc.). Read on to learn more. 

This document provides a high-level description of how to implement an RMAN backup and recover methodology using Sun® storage arrays as the storage medium. For more information about Oracle best practices, refer to Best Practices for Running Oracle RAC Database with ASM on a Sun Storage 6540, 6580, or 6780 Storage Array. 

This chapter from the SearchDataBackup.com Backup best practices guide explores the key backup technologies in today’s storage environment. This article identifies specific points of interest for disk backup. Download this chapter to learn all about disk storage as well as specific considerations of enterprise-class disk arrays to keep in mind. 

Read this expert e-guide to find four tips for boosting SQL Server scalability as well as guidance on determining if solid state disk (SSD) storage is worth the cost for your SQL Server environment. 

Automated tiered storage and continuous snapshot technologies bring storage efficiency and performance to a new level. Listen to this podcast to learn how combining the two features optimizes data placement and hear best practices for configuring tiering profiles and snapshot schedules for long-term results. 

The movement from tape-based to disk-based backup is well underway. Disk eliminates all the problems of tape backup. Backing up to disk is faster than backing up to tape, and disk-based backups are more reliable and more secure than tape-based backups. Read on to learn more about the advantages of disk backup today! 

In the cover story of the April 2012 issue of Storage magazine, Lauren Whitehouse outlines best practices for cloud backup integration and the various methods for doing so. Also included in this issue are articles regarding virtual server management, storage for big data, the rising cost of disk drives and more. 

This report and the accompanying data reduction survey dispel common myths and confusion about data deduplication and compression and lay out the best practices and implementation recommendations. Read now to learn more. 

When the time came for Hay House to improve its data protection strategy, the company took the same care to identify the right solution as it does when lining up a best seller. Read this case study to learn exactly why Hay House made the decision to go with Quantum and the many benefits that came with this transition. 

This Webcast examines in detail a new storage platform that seamlessly fits into existing backup environments and provides a flexible policy-based deduplication technology. 

Check out the May issue of Storage 2012 to stay up to date on the latest in storage, cloud technology, backups and more.