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Best Practices for a contact center technology overhaul by Contactual (Now 8x8, Inc.)

June 10, 2011 - (Free Research)
Tap into the expert advice in this eBook to choose technology that will help you leverage multiple contact channels, effectively monitor agent interaction and deliver an excellent customer experience. 
(EBOOK) READ ABSTRACT |

Cisco MDS 9000 Family: Total Investment Protection by Cisco Systems, Inc.

November 2008 - (Free Research)
As discussed in this document, the Cisco® MDS 9000 Family provides the leading high-density, highbandwidth storage networking solution along with Integrated Fabric Applications to support dynamic data center requirements. 
(ARTICLE) READ ABSTRACT |

Keeping Pace with the Consumer: What you Need to Deliver a Next-Generation Customer Experience by Aspect

August 2010 - (Free Research)
This paper outlines key capabilities and top-line technical requirements to consider as you engage with IT to determine the best path forward to meet your customers’ demands. Continue reading to learn tips and techniques to keep pace with the consumer and deliver a next-generations customer experience. 
(WHITE PAPER) READ ABSTRACT |

Storage for Your VDI: Strategies and Best Practices by Dell, Inc.

May 2011 - (Free Research)
This E-Guide from SearchStorage.com discusses VDI's impact on storage and then outlines how to determine your storage requirements for a virtual desktop infrastructure. Read on to learn about Fibre Channel vs. NAS vs. iSCSI for VDIs, what drive types are best for this environment and much more 
(EGUIDE) READ ABSTRACT |

Data Loss Prevention: Email and Web Gateway Best Practices by M86 Security

October 2010 - (Free Research)
This white paper explains some of the key concepts of data loss prevention (DLP), including the problems organizations encounter in implementing an effective DLP policy and how to alleviate them. Read this paper to learn more about single-channel DLP at the email and Web gateways. 
(WHITE PAPER) READ ABSTRACT |

How to Certify or Re-certify Twisted-Pair Cabling for 10 Gb/s Ethernet by Fluke Networks

June 2008 - (Free Research)
This paper provides a background and an overview of the performance requirements for the twisted-pair cabling and methods to measure and certify the performance of the installed cabling system. 
(WHITE PAPER) READ ABSTRACT |

Driving Your Channel Business: Leverage Information Technology to Improve Partner Relationships and Boost Channel Performance by SAP AG

September 2008 - (Free Research)
This white paper discusses key channel business trends, highlights the complexities and challenges of different channel models. 
(WHITE PAPER) READ ABSTRACT |

Best Practices for High Performance NFS Storage with VMware® by BlueArc Corp.

September 2010 - (Free Research)
BlueArc NFS is a cost-effective solution that meets the performance requirements of even the most demanding VMware environments. Read this paper to learn more about BlueArc NFS technology. 
(WHITE PAPER) READ ABSTRACT |

5 Steps to Understanding Cloud Computing Networks by Dell, Inc. and Intel®

January 2012 - (Free Research)
This guide discusses the two missions of cloud computing networks, as well as how to accomplish these goals. Also included are five requirements for successful cloud computing networks. 
(EGUIDE) READ ABSTRACT |

Opportunities and Challenges with the Convergence of Data Center Networks by Juniper Networks, Inc.

March 2011 - (Free Research)
Juniper, which continues to be actively involved in both the DCB and FCoE standards setting efforts, has released its first generation of convergence products, and is fully committed to continuing the development of standards and products that will eventually make a fully converged data center network a reality. 
(WHITE PAPER) READ ABSTRACT |

Infor CRM Epiphany for Insurance by Infor CRM

July 2009 - (Free Research)
The market-leading Infor CRM Epiphany suite was designed with the needs of today's insurance companies in mind. It delivers what you need to execute a customer retention and growth strategy by delivering a single view of customer interactions across business. 
(BROCHURE) READ ABSTRACT |

How Do You Score? Silverpop's Benchmark Study of B2B Lead Management Practices by Vtrenz, Inc

August 2008 - (Free Research)
Listen to this webinar and learn how to grab a peek at your competitors marketing results. It also discusses lead growth, form completion rate, email performance metrics, channels, and best practices. 
(WEBCAST) READ ABSTRACT |

iSCSI vs. Fibre Channel: Three Reasons Not To Choose Either by Coraid

April 2011 - (Free Research)
Fibre Channel and iSCSI storage systems are not delivering the price-performance and agility at the storage layer required to keep up with the new virtualized compute layer. This paper explores a third storage networking technology, Ethernet SAN, and why you don’t have to choose between iSCSI and Fibre Channel. 
(WHITE PAPER) READ ABSTRACT |

Automating Closed-Loop Marketing by Neolane Inc.

October 2008 - (Free Research)
Aberdeen research reveals closed-loop marketing practices and processes are fundamental drivers of superior performance for Best-in-Class companies; making closed-loop marketing as important today as it ever was in the past. 
(WHITE PAPER)

FCoE Driven Network Consolidation in the Enterprise Data Center by Emulex Corporation, Inc.

June 2008 - (Free Research)
This white paper describes a blueprint for a converged Ethernet fabric as a catalyst for network consolidation in the enterprise data center. 
(WHITE PAPER) READ ABSTRACT |

20 Steps To Delivering The Perfect Order by Sterling Commerce, An IBM Company

March 2009 - (Free Research)
How can business process and applications professionals lead the charge in optimizing the processes and systems to deliver the perfect order? How does a business process and applications professional know the key steps to supporting a perfect order? Forrester has developed a best practices checklist of 20 steps required to support a perfect order. 
(ANALYST REPORT) READ ABSTRACT |

The Seven C's of Web Content Management by Ektron, Inc.

May 2011 - (Free Research)
The web content management (WCM) market is experiencing a significant evolution as requirements for those platforms have expanded beyond just managing web content. Today, content and collaboration (C&C) professionals need to remember that the “C” in WCM no longer stands for just "content." This white paper delves into the 7 C's of WCM. 
(WHITE PAPER) READ ABSTRACT |

Contact Center Metrics and Performance Management by Five9

May 2014 - (Free Research)
This expert e-guide provides tips and best practices for working with new contact center metrics to ensure customer satisfaction through every communication channel. Learn how to determine and implement a set of key performance indicators (KPIs) for new channels such as mobile and social media, as well as how to formalize CCPM for optimum results. 
(EGUIDE) READ ABSTRACT |

Presentation Transcript: Best Practices to Gain Visibility and Control of Your Demand Network by E2open

June 2009 - (Free Research)
In this presentation transcript of the "Best Practices to Gain visibility and Control of Your Demand Network" webcast E2open and AMR Research will discuss new demand network management trends and technologies that will enable multi-enterprise companies to maximize the potential of their demand networks by providing more visibility and control. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Tips from the Trade – Competing on Web Analytics by SAS

August 2009 - (Free Research)
The online channel has been one of the more successful areas of business during these economic times, but most businesses are still behind when it comes to web analytics. Watch this webcast to also learn the overall best practices and the future needs within online analytics. 
(WEBCAST) READ ABSTRACT |

Microsoft Dynamics ERP Case Study: Premium Specialty Coffee Roaster and Distributor Manages Growth with Outstanding Quality by Microsoft

August 2010 - (Free Research)
Read this case study to learn how Peet’s wanted to ensure best product quality while continuing to grow; make business technology more scalable, reliable, and manageable; and be more effective in taking control of the business. 
(CASE STUDY) READ ABSTRACT |

Best Practices Guide: Emulex Virtual HBA® Solutions and VMware® ESX Server 3.5 by Emulex Corporation, Inc.

June 2008 - (Free Research)
This paper provides an overview of some of the cases and outlines the steps required to deploy NPIV on ESX Server 3.5. 
(WHITE PAPER) READ ABSTRACT |

Optical Fiber Cabling for Data Communication –Test and Troubleshooting Quick-Reference Guide by Fluke Networks

August 2010 - (Free Research)
This booklet reviews best practices for test and troubleshooting methods as well as the test tools to ensure that installed optical fiber cabling provides the transmission capability to reliably support LAN or enterprise network applications. 
(WHITE PAPER) READ ABSTRACT |

Channel Sales Management: New Applications for High-Tech Vendors by SAP AG

January 2009 - (Free Research)
Channel management is a pressing issue for high-tech manufacturers that sell through partners. IDC believes that companies that leverage channels partners should begin to integrate channel management into broader corporate infrastructure applications that include the supply chain and potentially PLM applications. 
(WHITE PAPER) READ ABSTRACT |

Smart phone, smarter service. by ComputerWeekly.com

August 2012 - (Free Research)
Quocirca analysts, Rob Bamforth and Clive Longbottom, offer advice to businesses on exploiting smart phones as a channel to reach customers and clients. 
(ANALYST REPORT) READ ABSTRACT |

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