In this video, Joel Bomgar, Founder and CEO of Bomgar Corporation, explains how Bomgar fits into the ITIL framework, accelerating your ITIL initiatives through more efficient and effective Incident Management and Problem Management. 

In this expert e-brief discover the answers to every CIOs top change management questions. Uncover strategies for keeping up with the rapid pace of change management, how much of the change management process should be automated, how to speed up the change management process to keep pace with business demands, and much more. 

Setting clear expectations of your company and how you plan to achieve them is vital to your overall success. Read this white paper to learn how to effectively implement a goal management system by taking advantage of the best practices and methodologies inside. 

For many years, server-based computing has been seen as a means of, at best, providing those within highly task-based environments with a controlled desktop environment. 

In this paper you will uncover the steps to building a high performance culture within your business. 

<p>Watch this webcast to uncover HR research results that highlight tips and best practices for HR technologies including change management, user experience work, and levels of integrity.</p> 

This white paper provides best practices for navigating your cloud implementation and explores the challenges that one company encountered along the way. Find out how the cloud market has changed over the last few years and learn how to leverage the latest technology to realise the results you desire. 

Challenges to control fixed assets include lack of accurate physical asset inventories and inadequate tools and resources to adapt to changing tax laws and methods. Read this white paper to learn best practices for managing fixed assets and how control will help you save time and money. 

Social channels are here to stay and should be part of your customer engagement strategy, as you will be re­quired to integrate these new channels sooner, rather than later. This paper will help you build the best road map to customer success, integrating both old and new channels into your customer experi­ence strategy. 

<p>Steelhead Cloud Accelerator is a unique technology integration that can offer performance improvement for SaaS applications consumed by enterprises. It combines the best of WAN optimization with the best of Internet optimization to provide a seamless transition for users between private and public clouds. Learn more.</p> 

<p>Discover why and how CIOs need to expand their data backup strategies, which virtualization approaches are expected to become mainstream practices, and the ways big data is influencing data backup tactics. Backup is still a vital piece of IT infrastructure, but some policies are more effective than others - find out which tactics are best.</p>