Read this paper to discover the top four tactics employed by best-in-class companies of varied sizes and industries to elevate procurement proficiencies in today's recalcitrant economy, along with the metrics they use to measure their success. 

<p>This report draws on American Shipper's benchmarking series and highlights actionable best practices for professionals involved in global supply chain management. This includes suggestions for improving processes, addressing technology, and ultimately delivering better results. </p> 

Reverse auctions are a key tool that sourcing organizations can use to bring about huge success if executed along with a well-defined sourcing process. Careful thought and planning must precede an auction event in order to achieve double-digit price compression. 

One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions. 

Access this white paper to learn how to build an operational FCR program without sacrificing your budget. 

Consolidating and modernizing the IT that runs your B2B and file transfer environments – the backbone of your supply chain - can deliver big rewards: cost savings, improved efficiency, and revenue growth. Read this paper to learn the seven key success factors for a consolidation and modernization project and how to achieve them in your business. 

According to a recent Aberdeen Group study, companies are prioritizing supply chain visibility, inventory optimization, supply chain analytics, and supply chain outsourcing as ways to cut supply chain management (SCM) costs this year. Read this e-guide to explore the latest expert tips and guidance on SCM cost-cutting strategies. 

This paper will help you identify and examine the vital points to consider as you seek the best warehouse management system (WMS) solution to accomplish your goals and move your company into a more competitive position. 

Selecting software for sustainability and supply chain optimization is top of mind for many manufacturers. In this e-guide, explore the offerings available in each market. 

In this video, Joel Bomgar, Founder and CEO of Bomgar Corporation, explains how Bomgar fits into the ITIL framework, accelerating your ITIL initiatives through more efficient and effective Incident Management and Problem Management. 

This video discusses how you can avoid the pitfalls of poor information management and optimize supplier data for improved procurement, visibility, compliance and accuracy. 

Businesses are seeking to increase bottom-line cost savings through sourcing and procurement functions. To generate value, forward-looking organizations are strengthening supplier relationships and  making procurement a more strategic focus in the organization.