This report from Knowledge Peers and Pierre Audoin Consultants (PAC), reveals what leaders of Small and Medium-Sized Businesses (SMBs) think of IT – its strategic value, its potential, and the changing way in which it is being used in their organisations. 

View this resource center to learn why many organizations are considered packaged services for delivering the software they need to run their mission-critical business processes while focusing limited resources on business outcomes as opposed to software project requirements. 

Read this white paper to learn proper techniques and best practices for packaging and storing your physical documents and information in cartons to avoid risk and records exposure. Find tips on what to look for in a quality carton, how to know when your carton is too old and needs to be replaced, and how to properly pack your carton. 

How to have a successful customer relationship management (CRM) implementation. 

This paper offers insight into an option that capitalizes on predictive analytics, enabling your business to target, optimize and automate your customer-centric interactions. Read this now and learn from other successful companies 10 pivotal tips - including careful planning and setting goals - that will help you craft the perfect data mining plan. 

This expert e-guide provides insight on customer experience management, how to build it, and why companies are no longer focusing on cloud v. on-premise for CRM solutions. 

The CA ARCserve® Family of Products provides a complete hybrid data protection solution using traditional backup, disk snapshots, replication and high availability to protect your physical and virtual servers locally and in the cloud. Check out this 2-minute webcast to learn more. 

The CRM buying process can be reduced to a set of 10 steps that will help you pare down the field of potential solutions to a few vendors who are the best fit. This guide will allow you to move through 10 sets of steps. 

The most helpful information and best content will have little impact without simple protocols that make your Web site easier to use and more visually appealling. This paper focuses on 10 tips you can employ to ensure your web site is effective from the day it goes live. 

Read this paper for an explanation of how current IT methodology for implementing application integrations and business process automation is failing the business over the long run. Learn about the four established patterns of innovation that help organizations avoid these negative consequences. 

This white paper covers the business and technology reasons behind customers' continued choice of Oracle Database for their Siebel Applications deployments. 

Nucleus Research assesses Microsoft’s plans to extend  and develop the Microsoft Dynamics CRM platform.