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Best Practices for a contact center technology overhaul by Contactual (Now 8x8, Inc.)
June 10, 2011 - (Free Research)
Tap into the expert advice in this eBook to choose technology that will help you leverage multiple contact channels, effectively monitor agent interaction and deliver an excellent customer experience.
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Podcast - Eight Rules for Creating Great White Papers by KnowledgeStorm, Inc
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March 07, 2006 - (Free Research)
White papers are one of the most misunderstood, miswritten and misused marketing tools available. While many companies think they need a white paper, few manage to write, design or use them to their full potential. This podcast outlines eight key steps to take when writing a white paper and what you should do once the paper is written.
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Eight Rules for Creating Great White Papers by KnowledgeStorm, Inc
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May 12, 2005 - (Free Research)
White papers are one of the most misunderstood, miswritten and misused marketing tools available. While many companies think they need a white paper, few manage to write, design or use them to their full potential. This paper outlines eight key steps to take when writing a white paper and what you should do once the paper is written.
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Getting the Foundation Right: Unified Communications by ShoreTel
May 19, 2009 - (Free Research)
Check out this white paper to learn how to achieve UC and other next-generation benefits by building a strong foundation that encompasses a full palette of unified communications capabilities.
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Best Buy Reference Video by CA Technologies
August 29, 2012 - (Free Research)
In this video, learn why Best Buy's Director of IT Integration & SOA says to "virtualize everything. Don't just pick a small subset." Discover what service virtualization has done for the world's largest consumer electronics retailer, and how you can take those lessons back to your organization.
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Introduction to XML Gateways: Best Practices, Benefits & Requirements by Forum Systems
September 09, 2009 - (Free Research)
This paper will give you an overview of enabling virtualization and control, enforcing data-level privacy and integrity and control and audit information flow. You'll learn the best practices, benefits and requirements of XML Gateways.
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Best Practices for a Successful Upgrade Project by HCL Technologies Ltd.
July 2008 - (Free Research)
Upgrades help businesses to maintain a competitive edge in the market. Yet, upgrades pose their own set of challenges. This white paper lists the best practices that should be followed when upgrading to achieve maximum reliability.
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Driving Successful HR Leadership: Talent Management's Role in Core Business Strategy by Oracle Corporation
November 2012 - (Free Research)
Talent management has traditionally been managed in silos, with a series of disparate systems and disconnected processes and reports. In today's data-driven world, CEOs demand more. This new study conducted by HR.com explores what's working for organizations today and the biggest gaps to fill.
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Agility Meets Stability: Best Practices for Application Integration by IBM
December 2011 - (Free Research)
In this white paper, Dan Moore, the senior vice president of professional services at IBM, Cast Iron reviews the current application environment in light of emerging trends, describes an ideal complete integration solution and discusses common sense best practices as well as pitfalls.
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Seven Best Practices for Managing Software Intellectual Property in an Open Source World by Black Duck Software
October 2009 - (Free Research)
Over the past decade, a powerful new approach to development - open source software - has risen to prominence, dramatically increasing the opportunity to re-use existing software. This report describes a set of seven best practices whose objective is to encourage development based on component re-use and software assembly.
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Implementing Best Practices for Web 2.0 Security with the Websense Web Security Gateway by Websense, Inc.
June 2009 - (Free Research)
The best way to address Web 2.0 threats is to combine the best aspects of traditional security and control techniques with new technology designed to address the dynamic, real-time nature of Web 2.0. This paper describes how one such solution enables you to quickly implement a best practices approach to making Web 2.0 secure and effective.
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Testing and Quality Management - Best Practices by SAP America, Inc.
February 2010 - (Free Research)
<p>Read this white paper to learn the best practices for testing and configuration that Aberdeen's best-in-class designated organizations used to reduce operating costs by 26% and improve process efficiencies by 41% so you can adopt them to create a streamlined, stable IT environment for your business.</p>
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Best Practices in Data Protection: Encryption, Key Management and Tokenization by nuBridges, Inc.
October 2010 - (Free Research)
Protecting sensitive and business-critical data is essential to a company’s reputation, profitability and business objectives. This white paper describes best practices in encryption, key management and tokenization and how an integrated, multi-level solution can effectively meet these best practices.
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Fixing the SAP Upgrade Process: Nine Best Practices by Panaya, Inc.
November 2009 - (Free Research)
This paper takes a new look at the SAP upgrade process in light of emerging best practices and new technologies. This report offers a discussion of the value of both technical and functional upgrades as well as a discussion of some of the best practices to enhance the value of your SAP upgrades while lowering overall cost.
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Software Testing Best Practices by Micro Focus
May 2012 - (Free Research)
Read this expert guide to learn four best practices to increase your software testing quality and accuracy while decreasing your overall costs. Also, use this as a guide to inform your managers about how to best manage software testing processes.
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SOA Best Practices: The BPEL Cookbook by Oracle Corporation
August 2007 - (Free Research)
The Business Process Execution Language (BPEL) Cookbook highlights SOA best practices and challenges, detailing the importance of BPEL and other standards-based technologies in accelerating the adoption of an SOA.
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11 Best Practices for Peer Code Review by SmartBear Software
August 2012 - (Free Research)
Read this paper to learn 11 best practice peer code review tips to optimize review sessions, improve code, and make the most of valuable time. Some of the key findings include how many lines of code you should review in an hour, annotating code before you begin reviewing, leveraging a check list system, and more.
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Integrating People, Processes and Systems: tools and best practices for IT teams by Active Endpoints, Inc.
February 2011 - (Free Research)
Agile techniques and SOA principles are necessary elements to successfully delivering business software in this environment but by themselves they’re not sufficient. This report highlights key features of tools that you should consider if you’re interested in delivering IT capabilities that integrate people, processes and systems in flexible ways.
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Case Study: Transitioning to BYOD - Best Practices and Real Results by Good Technology
December 2012 - (Free Research)
Read this case study to learn how a government agency transitioned to support new types of mobile devices, implemented the policies, procedures, and best practices to support a BYOD model, and has prepared for the "App Ecology" of the future.
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