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Hire the best: Recruiting best practices to ensure business success by Oracle Corporation

October 31, 2013 - (Free Research)
This executive paper examines best practices in recruiting and the technology behind these practices. It gives tips to help reduce time to hire by up to 50 percent, reduce cost per hire by up to 70 percent, and improve recruiter efficiency while finding quality talent needed for driving business results. 
(WHITE PAPER) READ ABSTRACT |

Human Capital: The New Measure of Performance in Manufacturing by Kronos Incorporated

October 15, 2010 - (Free Research)
This paper explains how workforce selection - using science-based Behavioral Assessments to screen, select, and hire the best talent - is emerging as a vital new source of strategic advantage for manufacturers. Read on to learn how using behavioral assessments to hire new employees can greatly improve the accuracy of hiring decisions. 
(WHITE PAPER) READ ABSTRACT |

Best Practices: Social Recruiting – Five tips to improve efficiency and get better results by SAP

February 24, 2014 - (Free Research)
Social recruiting success means more than just connecting through social channels. This valuable resource counts down the top five tips for optimizing social recruiting efforts and driving better results. 
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Onboarding: The critical role of hiring managers by SuccessFactors

December 31, 2013 - (Free Research)
This white paper explores how onboarding optimizes the value of new employees and describes evidence-based best practices that hiring managers should follow to fuel onboarding success. 
(WHITE PAPER) READ ABSTRACT |

Talent Management in a down Economy by Taleo

January 2008 - (Free Research)
This paper explores the relationship between talent management strategies, processes and practices, and the advantages that can be gained by talent management for organizations coping with an economic downturn. 
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Location, Location, Location! Best Practices for Selecting Onshore, Nearshore or Offshore Technology Services by Fairway Technologies, Inc.

November 2010 - (Free Research)
This white paper provides an overview of ITO, presents benefit and risk assessments of onshore, nearshore and offshore ITO, and offers best practices to assist in selecting an ITO provider. This paper is based on research compiled from published literature as well as interviews and surveys of technology professionals possessing ITO experience. 
(WHITE PAPER) READ ABSTRACT |

PeopleSoft Testing by Hexaware Technologies

May 2008 - (Free Research)
The PeopleSoft Testing Accelerator Kit reduces the overhead of traceability and brings in the concept of reusability. 
(WHITE PAPER) READ ABSTRACT |

Six critical best practices to gain insight with Workforce Analytics by SuccessFactors

February 2014 - (Free Research)
This resource counts down six HR best practices for using workforce analytics to deliver insights. Read on to learn how workforce analytics can help you hire the right talent, determine when to train or promote employees, and more. 
(WHITE PAPER) READ ABSTRACT |

Uncovering assessment response bias by IBM

November 2013 - (Free Research)
The following white paper details the importance of being able to evaluate nearly every aspect of a potential candidate and most importantly, how to do so. 
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Engage new employees in 10 simple steps by Ultimate Software

June 2012 - (Free Research)
One of the most common reasons employees leave their jobs is because they are bored and are not engaged in what they’re doing. A number of factors influence the success of your new hires, but by implementing these 10 best practices, you can help turn your employees into passionate, productive team players 
(WHITE PAPER) READ ABSTRACT |

Six Best Practices for Agent Knowledge Management by KANA (E-mail this company)

June 2012 - (Free Research)
Knowledge management can be a useful tool for improving the quality and efficiency of your contact center operations. This paper outlines a series of best practices to help you achieve maximum results from knowledge management within the contact center that will ultimately lead to better customer service, and higher revenues. 
(WHITE PAPER) READ ABSTRACT |

Speech Analytics: Best Practices for Analytics-Enabled Quality Assurance by Calabrio, Inc.

April 2012 - (Free Research)
This white paper provides tips and best practices for succeeding with speech analytics and using it to enhance your quality assurance (QA) process. 
(WHITE PAPER) READ ABSTRACT |

Best Practices: 10 must-have metrics and benchmarks for better recruiting by SuccessFactors

February 2014 - (Free Research)
To maximize company performance, you need the best talent – and the best talent comes from superior recruiting. This resource counts down 10 must-have metrics and benchmarks for better recruiting. 
(WHITE PAPER) READ ABSTRACT |

Onboarding: Enhancing New Hire Clarity and Confidence by SuccessFactors

December 2013 - (Free Research)
This valuable resource describes best practices for onboarding – the process of integrating new hires into the business environment – and offers insight to help you accelerate both role clarity and confidence for new employees. 
(WHITE PAPER) READ ABSTRACT |

The Human Energy Crisis: Technology's Role In Supporting Field Workforce, Hourly And High-Volume Hiring Needs by Taleo

December 2008 - (Free Research)
For all the advances in the technology over the last 20 years, the process of hiring hourly workers has remained fairly static. 
(WHITE PAPER) READ ABSTRACT |

The Best Best Practice Guide: Benchmarking for Service Desk Success by GoToAssist

November 2010 - (Free Research)
Benchmarking is a critical process for any Service Desk that wants to gauge the quality of their service delivery. Too often, however, desks are overly concerned with industry benchmarks and hitting industry standards for call waiting times, resolution time and the perennial cost per email. Download the SDI best practices guide to learn more! 
(WHITE PAPER) READ ABSTRACT |

Doing More with Less: Next-Generation Strategies and Best Practices for Customer Service by eGain Communications Corp.

December 2003 - (Free Research)
Download a complimentary white paper on how world-class companies sustain service excellence, improve contact center productivity and reduce costs to beat their competitors in today's tough business environment. 
(WHITE PAPER) READ ABSTRACT |

The 10 worst practices for Technical Support and how to overcome them by NTR Global

November 2011 - (Free Research)
Delivering superior service and support is more important than ever as companies strive to differentiate themselves from the competition. In many organizations, service quality is governed by self-harming "worst practices" instead of productive best practices. Learn what these practices are and how to avoid them. 
(WHITE PAPER) READ ABSTRACT |

The 10 Worst Practices for Technical Support and How to Overcome Them by NTR Global

October 2009 - (Free Research)
This white paper will explore 10 of the "worst practices" that are common to customer support operations. We will discuss how these worst practices can creep in to your contact center and ways to deal with them. We will also touch on how to eliminate well‐intentioned management blunders and discuss good and bad uses of support technology. 
(WHITE PAPER) READ ABSTRACT |

Top 10 Tips on Getting Started with Speech Analytics by Verint Systems

April 2008 - (Free Research)
By enabling enterprises to mine large volumes of recorded customer/agent voice interactions, speech analytics is redefining quality in a way that can promote greater customer satisfaction, loyalty, and value. 
(WHITE PAPER) READ ABSTRACT |

Data Quality by the Numbers: Best Practices for Managing Business Data by DataFlux Corporation

March 2008 - (Free Research)
Find out how data quality technologies can be customized to support a broad variety of business data and provide the same capabilities -- data profiling, data quality, data integration, data enrichment and data monitoring -- that govern customer data. 
(WHITE PAPER) READ ABSTRACT |

Best Practices for Customer Service by Oracle Corporation

August 2013 - (Free Research)
Access this guidebook which explores the experiences of Oracle RightNow customers and highlights best practices they have taken to enable agents to deliver the right answers at the right time, driving increased customer service productivity and increased customer satisfaction. 
(WHITE PAPER) READ ABSTRACT |

SaaS Success Story: RamSoft – A healthcare software provider's experience by Hostway Corporation

May 2010 - (Free Research)
RamSoft was interested in a hosted software option to meet the needs of this target group. After issuing an RFP to each of the top hosting providers, RamSoft determined that Hostway was the most compatible match. Learn what was important in RamSoft's decision. 
(CASE STUDY) READ ABSTRACT |

Building a Business Case for your Next-Generation QA Solution by Calabrio, Inc.

June 2011 - (Free Research)
This white paper shows you how to build your business case and obtain approval for a new or upgraded contact center quality assurance and recording solution. 
(WHITE PAPER) READ ABSTRACT |

Drive Sales Performance: Keys to preparing your reps for today's sale environment by SAVO Group

September 2008 - (Free Research)
View this Webcast and learn how top organizations are improving productivity, increasing sales and driving higher quality performance from every rep. 
(WEBCAST) READ ABSTRACT |

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