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Turning Social Media into a Game-Changing Customer Care Channel by Aspect

May 23, 2013 - (Free Research)
Today's customers demand highly personalized, engaging experiences, and leveraging social media to transform your contact center is a way to surpass these expectations. Access this whitepaper to learn how combining contact center best practices with social media CRM technologies can increase the effectiveness of your customer interactions. 
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A Mobile Customer Service Strategy: Research Report and Best Practices Guide by Aspect

December 31, 2013 - (Free Research)
Contact center professionals are quickly realizing that they must support customers via mobile devices -- but implementing that mobile support isn't always easy for organizations. In this report, get the info you need to create and implement a successful mobile customer service strategy. 
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Turning Customer Interactions into Money: Using Predictive Analytics to Achieve Stellar ROI by SPSS Inc. Worldwide Headquarters

December 31, 2008 - (Free Research)
This whitepaper makes the case for using predictive analytics as a catalyst for a company's growth. It includes best practices from several global companies including: Cablecom, Royal & Sun Alliance, and T. Rowe Price. Ultimately, it is about maximizing the level of understanding that can be achieved with customer data. 
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Best Practices for Recruiting the Best Talent by Oracle Corporation

October 31, 2013 - (Free Research)
This executive paper examines best practices in recruiting and the technology behind these practices. It gives tips to help reduce time to hire by up to 50 percent, reduce cost per hire by up to 70 percent, and improve recruiter efficiency while finding quality talent needed for driving business results. 
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Human Capital: The New Measure of Performance in Manufacturing by Kronos Incorporated

October 15, 2010 - (Free Research)
This paper explains how workforce selection - using science-based Behavioral Assessments to screen, select, and hire the best talent - is emerging as a vital new source of strategic advantage for manufacturers. Read on to learn how using behavioral assessments to hire new employees can greatly improve the accuracy of hiring decisions. 
(WHITE PAPER) READ ABSTRACT |

Best Practices: Social Recruiting – Five tips to improve efficiency and get better results by SuccessFactors

February 24, 2014 - (Free Research)
Social recruiting success means more than just connecting through social channels. This valuable resource counts down the top five tips for optimizing social recruiting efforts and driving better results. 
(WHITE PAPER) READ ABSTRACT |

Onboarding: The critical role of hiring managers by SuccessFactors

December 31, 2013 - (Free Research)
This white paper explores how onboarding optimizes the value of new employees and describes evidence-based best practices that hiring managers should follow to fuel onboarding success. 
(WHITE PAPER) READ ABSTRACT |

Talent Management in a down Economy by Taleo

January 2008 - (Free Research)
This paper explores the relationship between talent management strategies, processes and practices, and the advantages that can be gained by talent management for organizations coping with an economic downturn. 
(WHITE PAPER) READ ABSTRACT |

Best Practices for Automating SAP® Order-to-Cash by Winshuttle, LLC

December 2008 - (Free Research)
This white paper describes how SAP® Business Suite customers can use Winshuttle software to automate the Order-to-Cash business process through the user-enabled loading of Excel data. 
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Location, Location, Location! Best Practices for Selecting Onshore, Nearshore or Offshore Technology Services by Fairway Technologies, Inc.

November 2010 - (Free Research)
This white paper provides an overview of ITO, presents benefit and risk assessments of onshore, nearshore and offshore ITO, and offers best practices to assist in selecting an ITO provider. This paper is based on research compiled from published literature as well as interviews and surveys of technology professionals possessing ITO experience. 
(WHITE PAPER) READ ABSTRACT |

PeopleSoft Testing by Hexaware Technologies

May 2008 - (Free Research)
The PeopleSoft Testing Accelerator Kit reduces the overhead of traceability and brings in the concept of reusability. 
(WHITE PAPER) READ ABSTRACT |

Six critical best practices to gain insight with Workforce Analytics by SuccessFactors

February 2014 - (Free Research)
This resource counts down six HR best practices for using workforce analytics to deliver insights. Read on to learn how workforce analytics can help you hire the right talent, determine when to train or promote employees, and more. 
(WHITE PAPER) READ ABSTRACT |

Uncovering assessment response bias by IBM

November 2013 - (Free Research)
The following white paper details the importance of being able to evaluate nearly every aspect of a potential candidate and most importantly, how to do so. 
(WHITE PAPER) READ ABSTRACT |

Clinical Documentation: Emerging Market Trends and IT Best Practices Podcast by Nuance

January 2014 - (Free Research)
Download this podcast to hear from David E. Williams, President of Health Business Group and Rebecca Kaul, President of the UPMC Technology Development Center who discuss the latest trends in clinical documentation practices and some challenges that come with it. Click now as they unveil 6 key guidelines for successful implementation. 
(PODCAST) READ ABSTRACT |

Engage new employees in 10 simple steps by Ultimate Software

June 2012 - (Free Research)
One of the most common reasons employees leave their jobs is because they are bored and are not engaged in what they’re doing. A number of factors influence the success of your new hires, but by implementing these 10 best practices, you can help turn your employees into passionate, productive team players 
(WHITE PAPER) READ ABSTRACT |

Speech Analytics: Best Practices for Analytics-Enabled Quality Assurance by Calabrio, Inc.

April 2012 - (Free Research)
This white paper provides tips and best practices for succeeding with speech analytics and using it to enhance your quality assurance (QA) process. 
(WHITE PAPER) READ ABSTRACT |

Six Best Practices for Agent Knowledge Management by KANA (E-mail this company)

June 2012 - (Free Research)
Knowledge management can be a useful tool for improving the quality and efficiency of your contact center operations. This paper outlines a series of best practices to help you achieve maximum results from knowledge management within the contact center that will ultimately lead to better customer service, and higher revenues. 
(WHITE PAPER) READ ABSTRACT |

Onboarding: Enhancing New Hire Clarity and Confidence by SuccessFactors

December 2013 - (Free Research)
This valuable resource describes best practices for onboarding – the process of integrating new hires into the business environment – and offers insight to help you accelerate both role clarity and confidence for new employees. 
(WHITE PAPER) READ ABSTRACT |

Best Practices for Improving Mobile Data Security by Thawte Inc.

July 2013 - (Free Research)
This expert guide from SearchConsumerization.com takes an in-depth look at mobile data security best practices, including creating a robust PIN or passcode, implementing anti-malware, understanding the top mobile risks and how to offset them, and much more. 
(EGUIDE) READ ABSTRACT |

Best Practices: 10 must-have metrics and benchmarks for better recruiting by SuccessFactors

February 2014 - (Free Research)
To maximize company performance, you need the best talent – and the best talent comes from superior recruiting. This resource counts down 10 must-have metrics and benchmarks for better recruiting. 
(WHITE PAPER) READ ABSTRACT |

The Human Energy Crisis: Technology's Role In Supporting Field Workforce, Hourly And High-Volume Hiring Needs by Taleo

December 2008 - (Free Research)
For all the advances in the technology over the last 20 years, the process of hiring hourly workers has remained fairly static. 
(WHITE PAPER) READ ABSTRACT |

Securing Your Private Keys as Best Practice for Code Signing Certificates by Thawte Inc.

September 2013 - (Free Research)
This paper describes recent security breaches and why they may have happened. It discusses best practices, especially for the Windows platform, which can help to safeguard the private keys associated with code signing certificates. 
(WHITE PAPER) READ ABSTRACT |

10 Best Practices for Microsoft SharePoint Security by Thawte Inc.

September 2013 - (Free Research)
In this white paper, you will discover ten best practices everyone should follow when using a leading collaboration and content management application designed to eradicate vulnerabilities in your organization. 
(WHITE PAPER) READ ABSTRACT |

Best Practices for Data Loading into SAP ERP Systems by Winshuttle, LLC

December 2008 - (Free Research)
This white paper examines existing data-loading methods and best practices to easily incorporate data into SAP solutions. 
(WHITE PAPER) READ ABSTRACT |

e-Guide: Oracle Backup and Recovery Best Practices by Regan Technologies

February 2011 - (Free Research)
Backing and managing data efficiently is becoming one of the most important tasks a backup/storage administrator deals with. IT professionals have been seeking and searching for better ways to manage and refresh their testing and development strategies. Download this guide to learn more. 
(EGUIDE) READ ABSTRACT |

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