Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..
		Cisco ASA 5500 Series by Cisco Systems, Inc.. The Cisco® ASA 5500 Series Business Edition is an enterprise-strength comprehensive security solution that combines market-leading firewall and optional content security capabilities, more... >> Discover more offerings from Cisco Systems, Inc..

Can good data deliver a better customer experience? by QAS (E-mail this company) January 16, 2013 - (Free Research) Businesses focused on improving the customer experience are overlooking a critical factor: data quality. Without reliable customer data, no new strategy or technology will enhance the experience you deliver. Read on to learn why an effective data management strategy should be the foundation of your customer experience improvement project.  (WHITE PAPER) READ ABSTRACT |

CRM in Financial Services: Best practices, trends and strategy for the new economy by Pivotal CRM, a CDC Software solution November 23, 2010 - (Free Research) Find out how financial services companies are leveraging CRM technology and best practices to improve service and operational efficiency. Read this e-book to learn more.  (EBOOK) READ ABSTRACT |

Human Capital: The New Measure of Performance in Manufacturing by Kronos Incorporated October 15, 2010 - (Free Research) This paper explains how workforce selection - using science-based Behavioral Assessments to screen, select, and hire the best talent - is emerging as a vital new source of strategic advantage for manufacturers. Read on to learn how using behavioral assessments to hire new employees can greatly improve the accuracy of hiring decisions.  (WHITE PAPER) READ ABSTRACT |

Turning Customer Interactions into Money: Using Predictive Analytics to Achieve Stellar ROI by SPSS Inc. Worldwide Headquarters December 31, 2008 - (Free Research) This whitepaper makes the case for using predictive analytics as a catalyst for a company's growth. It includes best practices from several global companies including: Cablecom, Royal & Sun Alliance, and T. Rowe Price. Ultimately, it is about maximizing the level of understanding that can be achieved with customer data.  (WHITE PAPER) READ ABSTRACT |

IT Automation Breakthrough For The Midsize Business by N-able Technologies December 18, 2012 - (Free Research) Discover how new approaches in monitoring, standardization, and advanced automation can help you increase productivity, improve services, and boost profits – all without hiring more technicians.  (WHITE PAPER) READ ABSTRACT |

Data Security and Governance best practices for 2012 by Advent Global Solutions Inc. December 30, 2011 - (Free Research) This extensive e-guide focuses on how to remain up to speed with data security and governance programs for your growing enterprise.  (EGUIDE) READ ABSTRACT |

Talent Management in a down Economy by Taleo January 2008 - (Free Research) This paper explores the relationship between talent management strategies, processes and practices, and the advantages that can be gained by talent management for organizations coping with an economic downturn.  (WHITE PAPER) READ ABSTRACT |

Best Practices for Load Testing: Do Try This At Home by Neustar® October 2011 - (Free Research) This white paper breaks load testing down into the following key activities: planning, configuration, scripting, execution, and analysis.  (WHITE PAPER) READ ABSTRACT |

PeopleSoft Testing by Hexaware Technologies May 2008 - (Free Research) The PeopleSoft Testing Accelerator Kit reduces the overhead of traceability and brings in the concept of reusability.  (WHITE PAPER) READ ABSTRACT |

Location, Location, Location! Best Practices for Selecting Onshore, Nearshore or Offshore Technology Services by Fairway Technologies, Inc. November 2010 - (Free Research) This white paper provides an overview of ITO, presents benefit and risk assessments of onshore, nearshore and offshore ITO, and offers best practices to assist in selecting an ITO provider. This paper is based on research compiled from published literature as well as interviews and surveys of technology professionals possessing ITO experience.  (WHITE PAPER) READ ABSTRACT |

Six Best Practices for Agent Knowledge Management by KANA (E-mail this company) June 2012 - (Free Research) Knowledge management can be a useful tool for improving the quality and efficiency of your contact center operations. This paper outlines a series of best practices to help you achieve maximum results from knowledge management within the contact center that will ultimately lead to better customer service, and higher revenues.  (WHITE PAPER) READ ABSTRACT |

Engage new employees in 10 simple steps by Ultimate Software June 2012 - (Free Research) One of the most common reasons employees leave their jobs is because they are bored and are not engaged in what they’re doing. A number of factors influence the success of your new hires, but by implementing these 10 best practices, you can help turn your employees into passionate, productive team players  (WHITE PAPER) READ ABSTRACT |

Do-It-Yourself Business Intelligence Done Right: The Secret Sauce is SaaS by myDIALS Inc. December 2009 - (Free Research) This Presentation Transcript, featuring Forrester Research, explains how Software as a Service business intelligence can deliver a more cost-effective way to get relevant information to those who need it faster than traditional business intelligence can.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Speech Analytics: Best Practices for Analytics-Enabled Quality Assurance by Calabrio, Inc. April 2012 - (Free Research) This white paper provides tips and best practices for succeeding with speech analytics and using it to enhance your quality assurance (QA) process.  (WHITE PAPER) READ ABSTRACT |

The Human Energy Crisis: Technology's Role In Supporting Field Workforce, Hourly And High-Volume Hiring Needs by Taleo December 2008 - (Free Research) For all the advances in the technology over the last 20 years, the process of hiring hourly workers has remained fairly static.  (WHITE PAPER) READ ABSTRACT |

Best Practices for Automating SAP® Order-to-Cash by Winshuttle, LLC December 2008 - (Free Research) This white paper describes how SAP® Business Suite customers can use Winshuttle software to automate the Order-to-Cash business process through the user-enabled loading of Excel data.  (WHITE PAPER) READ ABSTRACT |

The Best Best Practice Guide: Benchmarking for Service Desk Success by GoToAssist November 2010 - (Free Research) Benchmarking is a critical process for any Service Desk that wants to gauge the quality of their service delivery. Too often, however, desks are overly concerned with industry benchmarks and hitting industry standards for call waiting times, resolution time and the perennial cost per email. Download the SDI best practices guide to learn more!  (WHITE PAPER) READ ABSTRACT |

The 10 worst practices for Technical Support and how to overcome them by NTR Global November 2011 - (Free Research) Delivering superior service and support is more important than ever as companies strive to differentiate themselves from the competition. In many organizations, service quality is governed by self-harming "worst practices" instead of productive best practices. Learn what these practices are and how to avoid them.  (WHITE PAPER) READ ABSTRACT |

The 10 Worst Practices for Technical Support and How to Overcome Them by NTR Global October 2009 - (Free Research) This white paper will explore 10 of the "worst practices" that are common to customer support operations. We will discuss how these worst practices can creep in to your contact center and ways to deal with them. We will also touch on how to eliminate well‐intentioned management blunders and discuss good and bad uses of support technology.  (WHITE PAPER) READ ABSTRACT |

Doing More with Less: Next-Generation Strategies and Best Practices for Customer Service by eGain Communications Corp. December 2003 - (Free Research) Download a complimentary white paper on how world-class companies sustain service excellence, improve contact center productivity and reduce costs to beat their competitors in today's tough business environment.  (WHITE PAPER) READ ABSTRACT |

SaaS Success Story: RamSoft – A healthcare software provider's experience by Hostway Corporation May 2010 - (Free Research) RamSoft was interested in a hosted software option to meet the needs of this target group. After issuing an RFP to each of the top hosting providers, RamSoft determined that Hostway was the most compatible match. Learn what was important in RamSoft's decision.  (CASE STUDY) READ ABSTRACT |

Handbook: Jump-Start Software Testing and Quality Assurance by SearchSoftwareQuality.com February 2013 - (Free Research) This handbook provides strategies for fostering cultures of productivity in developing new software, using Agile and other structural and management-based approaches.  (EBOOK) READ ABSTRACT |

Top 10 Tips on Getting Started with Speech Analytics by Verint Systems April 2008 - (Free Research) By enabling enterprises to mine large volumes of recorded customer/agent voice interactions, speech analytics is redefining quality in a way that can promote greater customer satisfaction, loyalty, and value.  (WHITE PAPER) READ ABSTRACT |

Data Quality by the Numbers: Best Practices for Managing Business Data by DataFlux Corporation March 2008 - (Free Research) Find out how data quality technologies can be customized to support a broad variety of business data and provide the same capabilities -- data profiling, data quality, data integration, data enrichment and data monitoring -- that govern customer data.  (WHITE PAPER) READ ABSTRACT |

Intel IT's Data Center Strategy for Business Transformation by Dell, Inc. and Intel® September 2012 - (Free Research) This resource offers advice on aligning your data center investments with business need. It details today's best practices for effective data center management strategies.  (WHITE PAPER) READ ABSTRACT |

We are always striving to improve our customer experience. Please notify us if there is a company missing that you feel should be in our directory.