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Knowledge Management is NOT an Add-on! by Consona Corporation
October 01, 2010 - (Free Research)
Service and support organizations can benefit tremendously from knowledge. When implemented effectively, knowledge management processes and technology can deliver significant benefits. Read this paper to learn about delivering knowledge-driven CRM.
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Making the business case for dynamic case management by IBM
November 02, 2011 - (Free Research)
To reap long-term, widespread benefits from dynamic case management (DCM), it’s important to understand the business benefits and challenges. This e-book takes a look at these facets of DCM and provides expert advice on making the business case for it.
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IT in the UK SMB (Small and Medium sized Business) Sector by ComputerWeekly.com
January 04, 2012 - (Free Research)
This report from Knowledge Peers and Pierre Audoin Consultants (PAC), reveals what leaders of Small and Medium-Sized Businesses (SMBs) think of IT – its strategic value, its potential, and the changing way in which it is being used in their organisations.
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By enhancing ‘knowledge work,’ DCM generates new value in the enterprise by IBM
November 17, 2011 - (Free Research)
Too often, discussions about case management in general—and dynamic case management (DCM) in particular—focus on the IT aspects. But to reap long-term, widespread benefits from DCM, it’s important to understand the business benefits and challenges as well.
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Six Best Practices for Agent Knowledge Management by KANA
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June 21, 2012 - (Free Research)
Knowledge management can be a useful tool for improving the quality and efficiency of your contact center operations. This paper outlines a series of best practices to help you achieve maximum results from knowledge management within the contact center that will ultimately lead to better customer service, and higher revenues.
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E-Book: Enterprise Content Management in Action: ECM Use Cases, Benefits and Challenges by docAssist
October 22, 2010 - (Free Research)
In this e-book, read about enterprise content management (ECM) projects at organizations that have adopted ECM technology, and get real-world insight from experienced users and IT industry analysts into the potential uses and benefits of ECM systems as well as the common roadblocks that companies can face on ECM deployments.
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Will Your Company Benefit from Fax Servers and Electronic Document Delivery? by OpenText
October 26, 2010 - (Free Research)
This paper discusses how efficient, secure and cost-effective distribution of this business information can have a significant impact on overall business performance by extending process efficiencies. That’s where fax server software can provide a business edge. Read on to learn if your company can benefit from automating document delivery.
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8 Problems of Keyword Search in E-Discovery - A Guide for Fortune 1000 Companies by FTI Technology
December 18, 2009 - (Free Research)
With data collections growing at an epic pace, legal teams must sift quickly through documents and e-mail at rates that would have seemed unrealistic just 5 years ago. Simply put, keyword search strategies break when thrown against the mountains of data which define today’s legal matters.
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ECM as a Cloud Platform: Keep it simple by SpringCM
March 10, 2011 - (Free Research)
Manual and siloed document processes can leave you literally drowning in paper with higher operational costs, less visibility and reduced agility. ECM can bring greater speed, reliability and efficiency to business processes as well as provide better assurance and process visibility to managing contracts and slash document processing costs.
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Quantifying the Costs and Benefits of Archiving Your Email and Other Electronic Content by Dell Software
December 31, 2011 - (Free Research)
This essential cost-benefit analysis illustrates through several use cases and examples how businesses can benefit from properly archiving electronic content and email. Discover how much time, money and energy your company should expect to save from implementing sound retention policies and capabilities.
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Making Web 2.0 Work for Your Enterprise: IT Deployments by Oracle Corporation
August 01, 2008 - (Free Research)
The consumer Web has shown us the power of the internet as a social, collaborative platform, particularly when compared to existing rigid corporate environments. Wikis, blogs, Really Simple Syndication (RSS) feeds, social networks, tagging, and mashups are flexible, user-driven tools that have the potential to bring many benefits to the enterprise.
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Green Benefits of QuadraDocV by Quadrant Software
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March 29, 2013 - (Free Research)
Virtualizing business processes is a matter of more than just streamlining functions and saving money. In this fact sheet, discover the real-world environmental impact of adopting a document routing virtual appliance. See how environmental and financial savings go hand in hand when certain basic processes are virtualized.
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Your ECM Scorecard by Perceptive Software
July 22, 2010 - (Free Research)
Read this white paper to learn about the five key features your software solution must have to maximize the benefits of enterprise content management.
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Paperless Processes Deliver Clear ROI and Workflow Efficiencies by IBM
September 27, 2011 - (Free Research)
In an InformationWeek survey of document imaging users, researchers discovered benefits and gaps in document imaging solutions. This paper explores the survey results, discussing everything from key document imaging drivers to wish lists for future capabilities.
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Three Reasons to Outsource by Iron Mountain
March 25, 2013 - (Free Research)
Consult this white paper to learn more about the benefits of outsourcing your records management approach. Develop a comprehensive plan for records and information and your organization will be able to deliver the information management effectively.
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AventX Connector for SAP ERP by STR Software
May 08, 2009 - (Free Research)
AventX Connector for SAP ERP works in conjunction with AventX UNIX to automatically fax a limitless number of business documents directly from your SAP application. An economical, easy-to-implement product, the AventX Connector for SAP ERP gives companies the simple tools they need to achieve measurable savings and enhan
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A Functional Model for Data Management by Baseline Consulting
May 2009 - (Free Research)
This paper examines how organizations are using a holistic data management perspective to optimize data usage regardless of where the information resides. It shows how when information is shared across the enterprise, business decisions are more robust, and decision makers have access to the widest array of input, with the greatest quality.
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A Subsidiary Perspective – Running a Two-Tier ERP Model with SAP Business ByDesign by SAP America, Inc.
August 2012 - (Free Research)
In this videocast learn how cloud computing was incorporated successfully in a two-tier enterprise resource planning (ERP) strategy. Some of the key aspects include how this strategy increased efficiency and freed up time, the benefits this strategy had both financially and within the work flow, and how this strategy was governed for success.
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