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Knowledge Management is NOT an Add-on! by Consona Corporation

October 01, 2010 - (Free Research)
Service and support organizations can benefit tremendously from knowledge. When implemented effectively, knowledge management processes and technology can deliver significant benefits. Read this paper to learn about delivering knowledge-driven CRM. 
(WHITE PAPER) READ ABSTRACT |

Making the business case for dynamic case management by IBM

November 02, 2011 - (Free Research)
To reap long-term, widespread benefits from dynamic case management (DCM), it’s important to understand the business benefits and challenges. This e-book takes a look at these facets of DCM and provides expert advice on making the business case for it. 
(EBOOK)

IT in the UK SMB (Small and Medium sized Business) Sector by ComputerWeekly.com

January 04, 2012 - (Free Research)
This report from Knowledge Peers and Pierre Audoin Consultants (PAC), reveals what leaders of Small and Medium-Sized Businesses (SMBs) think of IT – its strategic value, its potential, and the changing way in which it is being used in their organisations. 
(IT BRIEFING) READ ABSTRACT |

By enhancing ‘knowledge work,’ DCM generates new value in the enterprise by IBM

November 17, 2011 - (Free Research)
Too often, discussions about case management in general—and dynamic case management (DCM) in particular—focus on the IT aspects. But to reap long-term, widespread benefits from DCM, it’s important to understand the business benefits and challenges as well. 
(EGUIDE) READ ABSTRACT |

Six Best Practices for Agent Knowledge Management by KANA (E-mail this company)

June 21, 2012 - (Free Research)
Knowledge management can be a useful tool for improving the quality and efficiency of your contact center operations. This paper outlines a series of best practices to help you achieve maximum results from knowledge management within the contact center that will ultimately lead to better customer service, and higher revenues. 
(WHITE PAPER) READ ABSTRACT |

Discover the Unique Benefits of Enterprise Search Technology for Your Organization by Google Search Appliance

December 06, 2010 - (Free Research)
Read this e-guide and uncover how enterprise search technology is helping knowledge workers find relevant information quickly and easily. Learn about how enterprise search has positively impacted the content management applications market. 
(EGUIDE) READ ABSTRACT |

8 Problems of Keyword Search in E-Discovery - A Guide for Fortune 1000 Companies by FTI Technology

December 18, 2009 - (Free Research)
With data collections growing at an epic pace, legal teams must sift quickly through documents and e-mail at rates that would have seemed unrealistic just 5 years ago. Simply put, keyword search strategies break when thrown against the mountains of data which define today’s legal matters. 
(WHITE PAPER) READ ABSTRACT |

Meeting Compliance Objectives in SharePoint® by AvePoint, Inc.

February 01, 2009 - (Free Research)
This document is intended to aid IT administrators and other stakeholders responsible for managing SharePoint deployments, in planning and implementing a comprehensive, reliable, and efficient compliance strategy appropriate to their organizational needs. 
(WHITE PAPER) READ ABSTRACT |

Quantifying the Costs and Benefits of Archiving Your Email and Other Electronic Content by Dell Software

December 31, 2011 - (Free Research)
This essential cost-benefit analysis illustrates through several use cases and examples how businesses can benefit from properly archiving electronic content and email. Discover how much time, money and energy your company should expect to save from implementing sound retention policies and capabilities. 
(WHITE PAPER) READ ABSTRACT |

Making Web 2.0 Work for Your Enterprise: IT Deployments by Oracle Corporation

August 01, 2008 - (Free Research)
The consumer Web has shown us the power of the internet as a social, collaborative platform, particularly when compared to existing rigid corporate environments. Wikis, blogs, Really Simple Syndication (RSS) feeds, social networks, tagging, and mashups are flexible, user-driven tools that have the potential to bring many benefits to the enterprise. 
(WHITE PAPER) READ ABSTRACT |

E-Book: Enterprise Content Management in Action: ECM Use Cases, Benefits and Challenges by docAssist

October 22, 2010 - (Free Research)
In this e-book, read about enterprise content management (ECM) projects at organizations that have adopted ECM technology, and get real-world insight from experienced users and IT industry analysts into the potential uses and benefits of ECM systems as well as the common roadblocks that companies can face on ECM deployments. 
(EBOOK)

Will Your Company Benefit from Fax Servers and Electronic Document Delivery? by OpenText

October 26, 2010 - (Free Research)
This paper discusses how efficient, secure and cost-effective distribution of this business information can have a significant impact on overall business performance by extending process efficiencies. That’s where fax server software can provide a business edge. Read on to learn if your company can benefit from automating document delivery. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Making the most of SharePoint with Exchange and Outlook by SearchDataCenter.com

May 07, 2012 - (Free Research)
Discover how you can successfully integate SharePoint and Exchange to enhance business communication and collaboration in this expert webcast. 
(VIDEO) READ ABSTRACT |

Case Study: Digital Archiving Promotes Sustainability and Improved Service Delivery for the London Borough of Islington by Xerox DocuShare

May 2008 - (Free Research)
Learn how visionary IT management helped this local government deliver financial, environmental and social benefits to the community and save hundreds of thousands of Pounds in its first year using Xerox DocuShare. 
(CASE STUDY) READ ABSTRACT |

Benefits of Automating Data Warehousing by UC4 Software, Inc

May 2008 - (Free Research)
Data warehousing can be defined as a copy of data specifically structured for querying and reporting. 
(WHITE PAPER) READ ABSTRACT |

Sustain Your Enterprise Content for a Clear Competitive Advantage by SpringCM

May 2011 - (Free Research)
Enterprise content management (ECM) lets companies put their content to work for business benefit. Read about new alternatives for ECM, how to make smarter decisions on purchasing and deploying ECM, and the three leading supplier options for ECM platforms. 
(WHITE PAPER) READ ABSTRACT |

ECM as a Cloud Platform: Keep it simple by SpringCM

March 2011 - (Free Research)
Manual and siloed document processes can leave you literally drowning in paper with higher operational costs, less visibility and reduced agility. ECM can bring greater speed, reliability and efficiency to business processes as well as provide better assurance and process visibility to managing contracts and slash document processing costs. 
(WHITE PAPER) READ ABSTRACT |

IDC ROI Paper: Determining the Return on Investment of Web Application Acceleration Managed Services by Akamai Technologies

April 2009 - (Free Research)
To assess and quantify the business benefits of Akamai's Web Application Accelerator (WAA), IDC conducted in-depth interviews with IT staff members of eight organizations using WAA. This paper presents the results of that study. 
(ANALYST REPORT) READ ABSTRACT |

How to select the best ERP strategy for your business by Epicor Software Corporation

June 2012 - (Free Research)
In the expert guide discover how the right enterprise resource planning (ERP) strategy can increase overall efficiency and visibility in your enterprise. Learn 6 steps to evaluating ERP vendors, 8 questions that will help you determine your organization’s ERP needs, and much more. 
(EGUIDE) READ ABSTRACT |

Using analytics in DCM: Techniques and tips for doing the job well by IBM

November 2011 - (Free Research)
Dynamic case management (DCM) aims to empower knowledge workers, improve efficiency and deliver better outcomes. Adding analytics to the mix can add even more benefits by providing new insight into case information. This e-guide offers tips for combining DCM and analytics, which can help users spot trends and glean insights from case information. 
(EGUIDE) READ ABSTRACT |

Strive for Simplicity: IT infrastructures that cut through complexity to drive business benefits by Oracle Corporation

June 2012 - (Free Research)
Through this white paper learn the business value of simplifying IT infrastructure and processes. Learn 4 areas of IT that can easily be simplified, the 5 substantial business benefits of simplification, and much more. 
(WHITE PAPER) READ ABSTRACT |

Journal of Management Excellence: Organizing for Management Excellence by Oracle Corporation

September 2008 - (Free Research)
Many organizations have achieved dramatic performance improvements by sustaining a focus on strategy implementation. We have captured and codified a body of knowledge from these successful organizations that provides the foundation for an emerging professional function focused on the management of strategy. 
(JOURNAL ARTICLE) READ ABSTRACT |

Journal of Management Excellence: Organizing for Management Excellence by Oracle Corporation

September 2008 - (Free Research)
Many organizations have achieved dramatic performance improvements by sustaining a focus on strategy implementation. We have captured and codified a body of knowledge from these successful organizations that provides the foundation for an emerging professional function focused on the management of strategy. 
(JOURNAL ARTICLE) READ ABSTRACT |

Making Web 2.0 Work for Your Enterprise: External Deployments by Oracle Corporation

August 2008 - (Free Research)
Discover how several innovative companies are using collaboration, blogging communities, social networks, and related forms of communication to enhance branding, increase reputation among customers and communicate with them, create public support, and increase team productivity and knowledge sharing. 
(WHITE PAPER) READ ABSTRACT |

Calculating Cloud ROI : From the Customer Perspective by ComputerWeekly.com

July 2012 - (Free Research)
This white paper lays out a framework to help IT and business decision makers calculate the return on investment of cloud services. 
(ESSENTIAL GUIDE) READ ABSTRACT |

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