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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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HP Matrix Operating Environment for a Converged Infrastructure by HP & Intel®

March 17, 2011 - (Free Research)
This innovation primer details how your organization can respond instantly to business demands with shared-services infrastructure management. 
(WHITE PAPER) READ ABSTRACT |

Hilton Reservations Worldwide Achieves Efficient Staffing by Aspect

September 30, 2013 - (Free Research)
Check out this brief case study to learn how Hilton Reservations Worldwide implemented a workforce management technology that enabled the contact center to plan, manage, and optimize staffing resources, resulting in happier agents and satisfied customers. 
(CASE STUDY) READ ABSTRACT |

How to Achieve 100% Electronic AR Invoicing Realistic Steps to Quit Paper by Esker Inc.

November 24, 2009 - (Free Research)
This paper illustrates that solutions exist today with a proven track record of success in helping companies make the transition to 100% electronic AR invoicing while satisfying their customers' needs. 
(WHITE PAPER) READ ABSTRACT |

HP CloudSystem Matrix Video Burst IT Capacity with HP CloudSystem Matrix by HP & Intel®

May 31, 2012 - (Free Research)
This brief video provides important considerations and best practices for IT cloud adoption. View how your IT enterprise can leverage the cloud to achieve extra capacity, global reach and user transparency. 
(WEBCAST) READ ABSTRACT |

How Savvy Technology Marketers Can Improve Results with an Intelligent Content Strategy by KnowledgeStorm, Inc (E-mail this company)

October 2005 - (Free Research)
The Internet enables prospects to search for you rather than the other way around. You must place expertly crafted content wherever prospects might be searching. Marketers are leveraging a new methodology called Intelligent Content Strategy to attract more prospects that are looking for their solutions. 
(WHITE PAPER) READ ABSTRACT |

Transform Data Center Economics and Meet Dynamic Business Demands: The Business Case for HP BladeSystem Matrix by Red Hat and HP

April 2011 - (Free Research)
This paper is designed to help you understand the business case for HP BladeSystem Matrix, a converged infrastructure platform for delivering shared services. 
(WHITE PAPER) READ ABSTRACT |

Technology Focus Drives and Supports Rapid Growth at Applied Engineering by Bowen & Groves

May 2008 - (Free Research)
A contact led Applied Engineering to M1 by B & G™ software, an application that provides total integration and automation from quoting through invoicing, specifically for manufacturing environments. 
(CASE STUDY) READ ABSTRACT |

Decision Matrix: Selecting an Enterprise Content Management Vendor (Competitor Focus) by EMC Corporation

May 2008 - (Free Research)
Due to demand from enterprises which want to invest in the most appropriate Content Management solution, Datamonitor has developed the ECM Decision Matrix and selection tool. 
(WHITE PAPER) READ ABSTRACT |

Provision Infrastructure in minutes -- The Business Case for HP CloudSystem Matrix by HP & Intel®

August 2013 - (Free Research)
This white paper outlines the potential capital and operational cost benefits of deploying IaaS for your private and hybrid clouds. Realize how this strategy simplifies optimization and provisioning enabling you to better meet today's dynamic business demands. 
(WHITE PAPER) READ ABSTRACT |

McKesson streamlines IT with HP CloudSystem Matrix by HP & Intel®

August 2013 - (Free Research)
Follow this case study to hear from McKesson, a leading healthcare company, as they share their experience moving to a converged infrastructure for their next-gen cloud environment. Discover the business and IT benefits they achieved. 
(CASE STUDY) READ ABSTRACT |

HP CloudSystem Matrix: Build and manage your laaS by HP & Intel®

May 2013 - (Free Research)
This white paper examines the first steps for implementing infrastructure as a service for private or hybrid cloud deployment. Learn more about the features and benefits of a cloud platform that can support your efforts as you build and manage your IaaS environment. 
(WHITE PAPER) READ ABSTRACT |

Technology value matrix: Human Resources solutions by ComputerWeekly.com

October 2012 - (Free Research)
Recent developments in programming languages and platforms made HR solutions more user friendly and easier to deploy and manage, says analyst Nucleus Research. 
(ANALYST REPORT) READ ABSTRACT |

HP BladeSystem Matrix: Delivering the Converged Infrastructure by HP & Intel®

September 2010 - (Free Research)
IT organizations that find server deployment complex and inefficient are looking at new options, such as HP's BladeSystem Matrix. Using this converged infrastructure approach, organizations can reduce acquisition costs for servers, storage and network infrastructure, while reducing total cost of ownership. 
(WHITE PAPER) READ ABSTRACT |

Benefits of Cloud-Based Communications by Interactive Intelligence, Inc.

April 2012 - (Free Research)
This presentation transcript explores the options of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions and potential pain points, and get help deciding if the cloud is a good option for your organization. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Building a Business Case for your Next-Generation QA Solution by Calabrio, Inc.

June 2011 - (Free Research)
This white paper shows you how to build your business case and obtain approval for a new or upgraded contact center quality assurance and recording solution. 
(WHITE PAPER) READ ABSTRACT |

Hosted Contact Center and On-Premises Centers Demystified by Genesys

March 2014 - (Free Research)
Choosing between an on-premises or a hosted contact center isn't easy, and unfortunately, this decision is further complicated by misconceptions about the differences between the two and what "hosted" and "on-premises" mean. This expert e-guide aims to clarify those definitions and set straight the misconceptions. 
(EGUIDE) READ ABSTRACT |

Contact Center Security in the Cloud: Questions to Ask & Answers to Expect by LiveOps

October 2011 - (Free Research)
Read this white paper to learn what should be addressed when moving your contact center to the cloud including important security risks. 
(WHITE PAPER) READ ABSTRACT |

New Contact Center Megatrends and How to Ride them: The Contact Center Executive’s Guide to Career Success in Turbulent Times by eGain Communications Corp.

February 2010 - (Free Research)
Megatrends are not fads; they won’t go away after a while. The trick is to embrace change and stay ahead of these trends instead of getting swept away. This paper discusses what the seven megatrends of transforming contact centers today. Read on to learn more about these trends and learn some proven ways of how to benefit from them. 
(WHITE PAPER) READ ABSTRACT |

The Hidden ROI of a Cloud-based Contact Center by Five9

January 2013 - (Free Research)
Access this report from Aberdeen Group to examine some of the top business drivers for cloud-based contact centers. You'll also explore the benefits that the cloud offers contact centers, and how it improves customer experience over traditional call center deployments. 
(ANALYST REPORT) READ ABSTRACT |

Premise vs. Hosted Contact Center: Total Cost of Ownership Analysis by inContact

May 2011 - (Free Research)
Today, the majority of North American contact centers today are supported by premise-based contact center and telephony systems. But there's another money-saving option for contact centers: third-party owned and operated hosted services. Before you decide which model to use, there's another factor you should consider: Total cost of ownership (TCO). 
(WHITE PAPER) READ ABSTRACT |

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations by CosmoCom, Inc.

January 2008 - (Free Research)
This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment. 
(WHITE PAPER) READ ABSTRACT |

5 Ways to Optimize Your Workforce for Customer Contact in a Social Marketplace by Aspect

August 2013 - (Free Research)
This white paper discusses how workforce, quality and performance management capabilities provide practical business processes and tools for effective staffing, monitoring, reporting, evaluation and coaching. 
(WHITE PAPER) READ ABSTRACT |

Hosted Contact Center Market Report: DMG Consulting by LiveOps

March 2011 - (Free Research)
Hosted contact center adoption is increasing rapidly. Solutions provide quick deployment, quantifiable ROI, scalability, ongoing investment protection, reduced maintenance burden and minimal cash outlays. DMG Consulting, a leading contact center firm, has just released this new report discussing key market trends, ROI benefits, and key players. 
(ANALYST REPORT) READ ABSTRACT |

Six Best Practices for Agent Knowledge Management by KANA (E-mail this company)

June 2012 - (Free Research)
Knowledge management can be a useful tool for improving the quality and efficiency of your contact center operations. This paper outlines a series of best practices to help you achieve maximum results from knowledge management within the contact center that will ultimately lead to better customer service, and higher revenues. 
(WHITE PAPER) READ ABSTRACT |

BI: Drive competitive advantage with high-quality data by IBM

January 2012 - (Free Research)
Find out how to overcome the business intelligence initiative challenge of low-quality data in this expert e-guide with strategies such as translation matrix entries and historical data scrubbing. 
(EGUIDE) READ ABSTRACT |

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