In this white paper, find out how to realize the benefits of service catalogs by following ITIL guidelines and tips from organizations that have successfully implemented service catalogs. 

This white paper provides a general overview of SAM benefits, and then addresses the specific issues involved in getting SAM up and running in your organization. 

High turnovers and a changing marketplace are forcing companies in the retail sector to rethink the way they conduct their business. Many are turning to training and talent management as a means to drive organizational success. Read this white paper to learn more about this strategy and how it can benefit your business. 

In this four-part classroom, learn from Monica Crocker, Corporate Records Manager at Land O'Lakes, as she explains the information governance benefits and opportunities of SharePoint 2010. 

IT pros have a general understanding of virtual desktop infrastructures. But when it comes to designing a system, many are not prepared for the decision making that is involved with the process. This webcast highlights industry expert Gabe Knuth as he takes a look at the challenges of designing VDI and more. 

Discover how you can successfully integate SharePoint and Exchange to enhance business communication and collaboration in this expert webcast. 

Virtual desktop infrastructures is an initiative that many IT pros are familiar with, but when it comes to designing a system, many are not prepared for the decision making that is involved with the process. This podcast highlights industry expert Gabe Knuth as he takes a look at the challenges of designing VDI and more. 

Microsoft Exchange 2010 promises performance enhancements to those SMBs that utilize this platform, giving them a real incentive to upgrade from Exchange 2003 and 2007. Check out this white paper and learn about the benefits this platform can bring to your email messaging system and more. 

This paper outlines how one specific business intelligence (BI) platform can benefit your financial organization. Read this now and learn how CFO dashboards can be used to measure, monitor and optimize banking performance, why creating a risk intelligent enterprise is critical, how to efficiently manage customers and investments and so much more. 

Supported by insights from Peppers & Rogers Group and inContact, this white paper will explore the benefits of applying the right mix of self-service and agent-assisted support to meet customer expectations effectively and maximize business outcomes. 

This expert e-guide provides tips for maximizing Exchange security, including how to leverage the enhanced capabilities in Forefront Protection 2010. In addition, it reviews the 6 most commonly overlooked Exchange security vulnerabilities. 

Learn how raising your AQ leads to impressive business benefits. 

In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%.