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Lotus Notes 8.5: Customer Success Story by IBM October 04, 2011 - (Free Research) This new IBM Lotus Notes and Domino 8.5 success stories video highlights key benefits customers and Business Partners are achieving.  (WEBCAST) READ ABSTRACT |

The Oracle Accelerate Program: Bring Value to Midsize Customers with Configurable and Scalable Solutions by Oracle Corporation August 2008 - (Free Research) This paper explains how the HP Oracle Accelerate program benefits customers by providing a complete solution with an effective delivery mechanism that speeds deployment and improves business processes.  (WHITE PAPER) READ ABSTRACT |

Podcast: Virtualizing IBM Lotus Domino 8.5.1 on VMware vSphere 4 - Testing Performance, Functionality and Benefits by VMware, Inc. May 2011 - (Free Research) In this podcast, Jim Powers from IBM and David Korsunsky from VMware will introduce the results of the latest testing done to validate performance and functionality for running IBM Lotus Domino™ 8.5.1 running on virtual machines using VMware vSphere™ 4.0.   (PODCAST) READ ABSTRACT |

Leveraging SAP Enterprise Support Services: A Journey to Lowering Costs by SAP America, Inc. June 2010 - (Free Research) Hear from Ross Wainwright, Executive Vice President, SAP Field Services, and Greg Pike, Senior Vice President, SAP Active Global Support and gain insight into the cost-saving and problem-solving services that have the biggest impact, where and how SAP customers should begin using these services.  (WHITE PAPER) READ ABSTRACT |

Virtualizing IBM Lotus Domino 8.5.1 on VMware vSphere 4 – Testing Performance, Functionality and Benefits by VMware, Inc. May 2011 - (Free Research) In this webinar, Jim Powers from IBM and David Korsunsky from VMware will introduce the results of the latest testing done to validate performance and functionality for running IBM Lotus Domino™ 8.5.1 running on virtual machines using VMware vSphere™ 4.0.   (WEBCAST) READ ABSTRACT |

Enkitec Improves Performance, Scalability, and Management of Hosted IT Services Environment with Oracle Exadata by Oracle Corporation August 2011 - (Free Research) In this podcast, Wade Nicholas, President of Enkitec, an IT consulting firm, explores what is driving customer interest in Oracle Exadata today.  (PODCAST) READ ABSTRACT |

IBM XIV Storage System and Vmware: An Ideal Fit by IBM August 2012 - (Free Research) The large majority of IBM XIV customers are using VMware to virtualize their server environments. This white paper describes the features and advantages of the XIV system, then gives a walkthrough of XIV-VMware integration. Read now to learn more.  (WHITE PAPER) READ ABSTRACT |

The Importance of Application Response Time in Health Care by HP & Intel® September 2011 - (Free Research) This document is a compilation of five early customer evaluations of the DL980 from 2010 to 2011—all documented to demonstrate the significant business benefits customers have received by migrating to the new generation DL980 servers.  (WHITE PAPER) READ ABSTRACT |

Eclipse Aviation: Jet Maker Uses Enhanced SAP® Software Usability to Support Sales Team by SAP America, Inc. September 2010 - (Free Research) After switching to SAP CRM, the sales team members now benefit from the integration of sales-related activities in both their Microsoft Outlook in-boxes and Web browsers. Continue reading to learn all of the benefits that not only the sales team experienced from switching to SAP® software but also how the marketing team has benefitted as well.  (CASE STUDY) READ ABSTRACT |

Maximizing Value Report: A Benefits Analysis of 100 SAP Customers Worldwide by Mainstay Partners January 2008 - (Free Research) In this paper, Mainstay Partners analyzes 100 SAP customer case studies and success stories found in the book, "Maximizing Value – 100 Customer Successes" published in 2006. Learn the results of these 'best practice' companies.  (WHITE PAPER) READ ABSTRACT |

Customer Experience Management in the New Era of Mobility by IBM June 2013 - (Free Research) View this white paper to learn more about how your business can obtain higher revenues, lower costs and higher customer satisfaction. Mobility provides businesses with the opportunity to provide customers with unique value. It gives customers a channel to interact with their preferred companies.  (WHITE PAPER) READ ABSTRACT |

CRM and Social Media by Infor December 2012 - (Free Research) Leveraging social media as part of your marketing strategy has obvious benefits, but you need the right strategy to experience all of them! This helpful resource answers questions about the why and how of social CRM, and offers five key guidelines for an effective social media strategy.  (WHITE PAPER) READ ABSTRACT |

Dimensional Research: IT Process Automation in Real Life: HP Customers Share Experiences by Hewlett-Packard Company December 2012 - (Free Research) This report uses interviews from 14 customers using HP Operations Management software to examine the question of how far automation takes an organization in real implementations. Read on to discover the various benefits these users reported, including an in-depth look at the three most common experiences.  (WHITE PAPER) READ ABSTRACT |

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM by inContact October 2010 - (Free Research) This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.  (CASE STUDY) READ ABSTRACT |

The Social Business: Advent of a new age by IBM February 2011 - (Free Research) This paper outlines the why organizations need to become social businesses today. Read on to learn how your business can become social through crafting the right blueprint relying on networks, social and real-time collaboration, mobility and integration, how to deepen your customer relationships and the benefits associated with it, and much more.  (WHITE PAPER) READ ABSTRACT |

Process Complexity: How to reduce it with Decision Management by IBM March 2012 - (Free Research) Read this presentation transcript as industry visionary James Taylor discusses BPM and the causes of complexity. Learn about decision management and its role in eliminating some of the complexity, decision management systems, business rules, predictive analytics and finally how all of this impacts your customers and the customer experience.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Achieving ROI from Enterprise Communications: A Revolutionary Approach by Thunderhead July 2011 - (Free Research) This white paper provides an overview of how Thunderhead customers have achieved truly revolutionary ROI by streamlining their communications processes through the implementation of the Thunderhead Enterprise Communications platform.  (WHITE PAPER) READ ABSTRACT |

Knowledge Management is NOT an Add-on! by Consona Corporation October 2010 - (Free Research) Service and support organizations can benefit tremendously from knowledge. When implemented effectively, knowledge management processes and technology can deliver significant benefits. Read this paper to learn about delivering knowledge-driven CRM.  (WHITE PAPER) READ ABSTRACT |

Closing the Customer Feedback Loop - Improving Customer Loyalty with Action Management by MarketTools, Inc. January 2011 - (Free Research) Listening to customers today is a given. This Webinar will explain how companies can improve the customer experience, build loyalty, and deliver real business impact by acting on customer feedback. Attendees will also learn why it’s imperative to take action on the voice of the customer, the benefits of doing so, and the mechanisms that support it.  (WEBCAST) READ ABSTRACT |

The Business Case for Desktop Integration: A practical solution with rapid ROI by Cicero Inc. June 2009 - (Free Research) This paper describes the relationship between desktop integration and customer experience, the business benefits of building a logically integrated structure, and the best architecture for achieving the maximum benefits. It examines two successful implementations where desktop application integration has produced measurable results.  (WHITE PAPER) READ ABSTRACT |

Learn how Kofax makes it easier to onboard new customers. by Kofax, Inc. August 2012 - (Free Research) Access this brief video to explore the benefits of a business process management technology that will enable you to onboard new customers more efficiently. Find out how you can benefit from advanced information capture, mobile technology and business process management technologies.  (VIDEO) READ ABSTRACT |

IBM: When IBM and RIM Team Up both Employees and Customers can Benefit by BlackBerry September 2011 - (Free Research) Access this case study to see how IBM enhanced its collaborative, innovative culture with a wireless solution in partnership with RIM to benefit their mutual customers. Learn how the BlackBerry® Enterprise Solution was used to connect mobile employees using the Lotus suite of products and other applications.  (CASE STUDY) READ ABSTRACT |

Oracle Vertical CRM Applications: Realizing Business Benefit Through Industry Best Practices by Oracle Corporation March 2008 - (Free Research) This IDC white paper explores the benefits of employing a vertical CRM application based on industry best practices. Learn challenges, opportunities and benefits of vertical applications as well as advice for industry-specific solutions.  (WHITE PAPER) READ ABSTRACT |

Building a Business Case for your Next-Generation QA Solution by Calabrio, Inc. June 2011 - (Free Research) This white paper shows you how to build your business case and obtain approval for a new or upgraded contact center quality assurance and recording solution.  (WHITE PAPER) READ ABSTRACT |

Speech Analytics: The Simple Definition by Calabrio, Inc. June 2011 - (Free Research) What is "Speech Analytics," exactly, and why is it important? Find out how the latest wave of Speech Analytics offerings are used in call center communication today and what the benefits are.  (WHITE PAPER) READ ABSTRACT |

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