BIG-IP Local Traffic Manager by F5 Networks. The BIG-IP® Local Traffic Manager is an application delivery networking system that provides the most intelligent and adaptable solution to secure, optimize, and deliver applications, more... >> Discover more offerings from F5 Networks.
		Parature's Online Customer Service Software & Solutions by Parature Inc.. Parature is the global leader in on-demand customer support and help desk software. Our web-based support suite enables organizations to fundamentally change the way they more... >> Discover more offerings from Parature Inc..
		TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..

The Role of Web-Based Self-Service in the Support Organization by CRMindustry.com (E-mail this company) October 2005 - (Free Research) Web-based self-service has evolved as a way for customers to address their own problems and handle tasks that traditionally have been managed by a call center or help desk. It’s not just a means for deflecting calls from live agents, but it is also viewed as a way for businesses to differentiate themselves and deepen relationships with customers. (ARTICLE) READ ABSTRACT | GO TO ARTICLE

Unified Communications: Enabling Efficient Communications for the Mobile Worker by Intermec June 2008 - (Free Research) Ben Gibson of Cisco and John Sweitzer of Intermec cover key considerations and compelling applications, as well as offer insight into how unified communications can impact your business. (PODCAST) READ ABSTRACT | GO TO PODCAST

The Impact of Virtualization on Network Security by Sourcefire June 2008 - (Free Research) There are various types of virtualization from a technical standpoint, but the one discussed in this paper is known as server or full virtualization, which is the most prevalent type used for production. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Podcast: Oracle and Pillar Data Systems - Application Aware Storage in Practice by Pillar Data Systems (E-mail this company) March 2008 - (Free Research) Join us for an exciting look at how application and storage optimization can deliver real business benefits within an IT intensive organization. (PODCAST) READ ABSTRACT | GO TO PODCAST

Oracle and Pillar Data Systems - Application Aware Storage in Practice by Pillar Data Systems (E-mail this company) March 2008 - (Free Research) Join us for an exciting look at how application and storage optimization can deliver real business benefits within an IT intensive organization. (WEBCAST) READ ABSTRACT | GO TO WEBCAST

Demystifying Data Loss Prevention: Requirements for Comprehensive Protection by DynTek Inc. / McAfee May 2008 - (Free Research) Learn how Data Loss Prevention (DLP) technology provides unprecedented visibility intohow data is used, and by whom, why, and when. With this insight, you can define and enforce data usage policies that help prevent both accidental and malicious data loss. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Getting the Message on Email Servers: Finally, There Is an Alternative to Microsoft Exchange by PostPath, Inc. May 2008 - (Free Research) This whitepaper delves into the drawbacks associated with Microsoft Exchange. It explains how PostPath Servers can eliminate those drawbacks, save your organization time and money, and reduce complexity–while also making your infrastructure more robust, flexible, and extensible. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

"1-2 Punch" Backup Methodology Powerful and Cost-Effective Hot Backup and Recovery Strategy Using vRanger Pro and VCB by Vizioncore Inc. March 2008 - (Free Research) Using vRanger Pro while leveraging VCB helps facilitate a proven method of performing backups and is a valuable part of a complete disaster recovery plan in the VI3 environment. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Strategies to Run a Lean Supply Chain: How Principles of Lean Manufacturing Transfer Benefits to Operations by Epicor Software Corporation. February 2008 - (Free Research) This paper by Ventana Research, a leading Performance Management research firm, examines how businesses are using management concepts such as “lean” manufacturing to make their supply chains more efficient. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

ERP for Service Organizations by Epicor Software Corporation. Moving beyond Professional Services Automation (PSA), Epicor for Service Enterprises is an ERP solution developed specifically mid to large sized professional service organizations. It streamlines every aspect of your business -- from bid management to engagement delivery, from resource management to project accounting and portfolio management.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Purchasing a CMMS and The Long Term Benefits of Training by Thinkage Ltd. March 2008 - (Free Research) Companies that purchase training along with their CMMS package are better informed, prepared and confident in their abilities to work with their new system and they have a much greater chance of a successful implementation. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

The Benefits of Computerized Maintenance Management Systems (CMMS) by Thinkage Ltd. March 2008 - (Free Research) A computerized maintenance management system (CMMS) provides a way of keeping accurate and timely accounts of maintenance activities. Learn how you can make more effective management decisions and constant improvements to drive cost savings. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

William W. Crone, MD, PC: A New Practice’s Search for a Solution by NueMD June 2008 - (Free Research) William W. Crone, MD, PC is a full-service medical practice, specializing in Obstetrics & Gynecology. They selected NueMD’s practice management system which has helped them conduct business more efficiently. (WEBCAST) READ ABSTRACT | GO TO WEBCAST

BeyondTrust® Application Rights Auditor by BeyondTrust May 2008 - (Free Research) Application Rights Auditor enables companies considering projects to remove administrative rights to make informed decisions about project scope. This helps determine the best solution to allow users to continue to do their jobs and eliminate application downtime. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Enforcing Least Privilege With BeyondTrust Privilege Manager by BeyondTrust May 2008 - (Free Research) BeyondTrust Privilege Manager was the first product to enable the security best practice of Least Privilege in Windows environments by allowing administrators to assign end users permissions to required or selected applications. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Case Study: Quintiles Transnational and the Principle of Least Privilege by BeyondTrust May 2008 - (Free Research) Quintiles Transnational deployed BeyondTrust Privilege Manager on over 13,000 computers and since then it has met or exceeded all of Quintiles requirements and enabled end-users to access all required applications. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

SAFE Logging with Event Management, Meeting the Real Needs of Real Customers by Intellitactics April 2008 - (Free Research) Security and event management (SIEM) tools are essential to an effective security plan in all companies, regardless of size or budget. This white paper examines how a modular approach to SIEM solutions can provide risk management benefits for your… (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

ISYS:desktop by ISYS Search ISYS:desktop 8 is an enterprise-class desktop search tool designed to enable search, navigation and discovery across individual PCs, shared folders and large corporate networks.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Podcast: Virtualizing Storage to Gain Maximum Benefit from a VMware Environment by Hitachi Data Systems February 2008 - (Free Research) Download this podcast to find out the many ways server and storage virtualization compliment each other and how to leverage storage virtualization to maximize benefit from your VMware environment. (PODCAST) READ ABSTRACT | GO TO PODCAST

Transforming the Business Desktop: PC-over-IP Technology Reinvents Computing by Teradici Corporation March 2008 - (Free Research) This whitepaper examines the growing challenges of business desktop management, introduces the Teradici technology and benefits, and describes how centralized computing solutions based on Teradici reduce total cost of management. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Cisco MDS and Emulex Virtual HBA Solutions for VMware Infrastructure 3 by Emulex Corporation June 2008 - (Free Research) This document provides data center users with valuable information for understanding the benefits of NPIV technology in a VMware environment and practical use cases and deployment scenarios for maximizing these benefits. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Mastering Communities: Benefits and Best-practices for Implementing Online Customer Communities by Jive Software June 2008 - (Free Research) Has your company built an online community to interact with customers? Get tips from proven business leaders at companies like Intel and Turner Broadcasting, as they share ideas about how to start, grow, and maximize the benefits of cus. (WEBCAST) READ ABSTRACT | GO TO WEBCAST

Disk-Based Backup and Recovery: Making Sense of Your Options by Datalink. April 2008 - (Free Research) This white paper details four enhanced disk-based backup architectures and provides guidance on how to determine whether or not those architectures would be an overall fit within your IT infrastructure. Download this white paper to learn more. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Leading Textile Industry Supplier Gains Global Support and Streamlined Processes by Microsoft Dynamics. June 2008 - (Free Research) Leading global textile industry supplier The Picanol Group implemented Microsoft Dynamics AX in six of its group companies. (WEBCAST) GO TO WEBCAST

How Virtualization Raises the Bar for Hardware Availability by VMware and Stratus Technologies April 2008 - (Free Research) Virtualization makes hardware more, not less, important. This document addresses the evolution of virtualization as well as how to address the availability challenges it presents. (E-LEARNING TUTORIAL) READ ABSTRACT | GO TO E-LEARNING TUTORIAL

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