This expert white paper from Forrester Research discusses how the role of the sales person has changed in today's digital world and the four types of salespeople in the 21st century. 

The Open Group IT Specialist Certification Program (the Program) is designed to validate the existence of those qualities and skills in a professional that enable the effective development, implementation, and operation of IT solutions. 

The Solvency II Directive was rolled out to protect consumers by promising that insurance companies maintain sufficient funds to meet all claims. Complying with the risk management portion of the initiative can be difficult for insurance companies. This paper details how Unum implemented an operational risk management solution to address this. 

<p>The mainframe can enable substantial cost savings and efficiency gains, but only if effective management tactics are in place. This white paper examines the key advantages of the mainframe and offers exclusive advice for incorporating it into your overarching IT strategy.</p> 

A common characteristic of people-certification programs in the marketplace is that most test or validate the existence of relevant knowledge. Few reach beyond this. 

In this expert e-zine, explore the numerous benefits of Exchange Online retention policies as well as the PowerShell script necessary to manage and implement them. In addition, discover techniques to repair Outlook Web App 2010, new tools from the Microsoft Exchange team, and the latest Exchange updates. 

Microsoft Exchange 2010 promises performance enhancements to those SMBs that utilize this platform, giving them a real incentive to upgrade from Exchange 2003 and 2007. Check out this white paper and learn about the benefits this platform can bring to your email messaging system and more. 

This 12-page Buyer’s Guide to Security aims to help CIOs and senior IT professionals decide when to rely on what is provided by infrastructure suppliers and when to turn to IT specialists. 

This white paper explores how investing in storage virtualization and automated tiered storage can optimize your data center, lowering your total cost of ownership and offering a significant return on investment. Specifically, it details the benefits of deploying Microsoft Exchange Server 2010 on Data Progression solutions 

In spirit, both traditional and agile project delivery embody similar principles and practices that aim to deliver measurable results 

In this expert e-guide, find out about the many benefits of virtualizing your mission critical applications such as improved hardware utilization and efficiency. Also, discover where to virtualize your applications to maximize these benefits. 

In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%.