Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..
		WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..

Best practices for integrating your contact centre with salesforce.com by ComputerWeekly.com March 11, 2013 - (Free Research) Analyst group, Nucleus Research explores how companies can use technologies such as Genesys Connect to deliver more value from their service cloud investment  (ANALYST REPORT) READ ABSTRACT |

New Opportunities for Business Intelligence: Seven Ways to Deliver a Superior Customer Experience Now by Information Builders April 30, 2013 - (Free Research) Customer service has a profound impact on profitability. And even more, you have to think about your reputation in this age of social media. Read this informative white paper analyzing seven exciting technology innovations that can empower businesses to optimize customer service in today's multi-channel world.  (WHITE PAPER) READ ABSTRACT |

Genesys Global Consumer Survey - 2007 by Genesys March 27, 2008 - (Free Research) This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.  (WHITE PAPER) READ ABSTRACT |

Improving Customer Satisfaction through More Effective ICT Strategies by Alcatel-Lucent January 2008 - (Free Research) Companies that want to maintain a competitive edge, both now and in the future, are realizing that reactive customer interaction services must be replaced by a more proactive approach that recognizes the growing user-centricity of consumer ...  (ARTICLE) READ ABSTRACT |

Taking a SIP: What Executives Should Know about IP Transformation in the Contact Center by Genesys September 2008 - (Free Research) This white paper is intended for executives who are seeking to understand why SIP (Session Initiation Protocol) is a must-have technology for the contact center today, and how SIP-enabled IP solutions can help align you with your goals.  (WHITE PAPER) READ ABSTRACT |

The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive Voice Response (IVR) to Deliver Superior Customer Service by Genesys June 2008 - (Free Research) This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage.  (WHITE PAPER) READ ABSTRACT |

The Intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction by Genesys March 2008 - (Free Research) Download the new business paper, The intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction and discover how your contact center can actually anticipate customers' needs and allow them to control the interaction.  (WHITE PAPER) READ ABSTRACT |

Integrating multiple channels to build a single view of the customer by Genesys February 2013 - (Free Research) CEM is about so much more than just technology. It's also important to focus on implementing the right processes to facilitate collaboration across different departments and multiple applications. This expert resource describes proven strategies to optimize resources for CEM.  (EGUIDE) READ ABSTRACT |

Discover, deliver and set the right customer experience expectations by Genesys February 2013 - (Free Research) This expert resource examines the ways businesses can make sure that their organizations are empowering agents with the right technology to resolve problems by providing the right information to the agent at the right time and proactively discovering and delivering on customer expectation.  (EGUIDE) READ ABSTRACT |

HP Virtualization with Intel and VMware by VMware, Inc. November 2008 - (Free Research) IT organizations worldwide are leveraging the benefits of virtualization to create flexible IT environments that reduce costs and improve business agility. These are among the many benefits of shifting to solutions from HP, Intel and VMware. Learn how your organization can benefit from complete virtualization solutions from HP, Intel and VMware.  (WHITE PAPER) READ ABSTRACT |

Citrix XenClient: Extending the benefits of desktop virtualization to mobile laptop users by Citrix June 2010 - (Free Research) Citrix® XenClient™, an innovative, client-side alternative for delivering virtual desktops, allows IT to extend the benefits of desktop virtualization to laptop users whether or not online. Continue reading to learn more about XenClient and the benefits it brings for mobile users.  (WHITE PAPER) READ ABSTRACT |

Service Portfolio Management: Manage IT For Business Value by CA Technologies. October 2009 - (Free Research) Read this paper to learn how Service Portfolio Management can be implemented to achieve and show evidence of improved business satisfaction, reduced waste, reduced cost, and enhanced service quality. IT can better select strategic investments and maximize business value.  (WHITE PAPER) READ ABSTRACT |

P2V Benefits: Moving Servers From the Physical to the Virtual World Cuts Costs, Saves Space and Parallels Green Initiatives by CDW Corporation September 2009 - (Free Research) Virtualization basically means inserting a software layer between your hardware and your operating system. This decouples the operating system from the hardware and allows you to run many operating systems at the same time on top of that same physical piece of hardware. Read this short paper to learn about the benefits of using virtual servers.  (WHITE PAPER) READ ABSTRACT |

Evaluator Group - IBM Storwize Family: Scaling Capabilities and Value Jan 2013 by IBM January 2013 - (Free Research) IT needs from storage systems continue to increase – this white paper discusses IBMs storwize family single architecture, its benefits and how it's applied across several market segments as independent storage systems.  (WHITE PAPER) READ ABSTRACT |

E-Guide: Achieve the benefits of virtualized mission-critical applications by Dell, Inc. and Intel® November 2011 - (Free Research) In this expert e-guide, find out about the many benefits of virtualizing your mission critical applications such as improved hardware utilization and efficiency. Also, discover where to virtualize your applications to maximize these benefits.  (EGUIDE) READ ABSTRACT |

Virtualization and Cloud Computing- Optimized power, Cooling and Management Maximizes Benefits by APC by Schneider Electric June 2012 - (Free Research) This presentation transcript highlights the negative effects virtualisation and cloud computing can have on your data centre and presents ways to address them with optimised power and cooling techniques. Gain insight on key topics like methods for cooling high-density racks, rightsizing with standardization and modularity and more.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Computer Weekly – 2 April 2013: The benefits of context-aware security by ComputerWeekly.com April 2013 - (Free Research) In this week's Computer Weekly, we look at context-aware security – a next generation technology that promises to improve corporate information security. As banks implement more short-term fixes to cope with new regulations, we assess the IT implications. And we examine the benefits of executive coaching for CIOs. Read the issue now.  (EZINE) READ ABSTRACT |

Workday Benefits Product Review by Workday March 2013 - (Free Research) Workday provides cloud-based solutions for HR analytics and benefits administration, focusing on a user-oriented, intuitive, and real time approach.  (VIDEO) READ ABSTRACT |

Paperless Benefits Management Strategies Containing Costs and Complexity on a Budget by Sage Abra March 2008 - (Free Research) This guide highlights recent trends in employee benefit costs and discusses the unique challenges faced by small and midsized businesses in the wake of escalating healthcare costs.  (WHITE PAPER) READ ABSTRACT |

Benefits Management: How to increase the business value of your IT projects by ComputerWeekly.com February 2013 - (Free Research) This book extract explains how organisation can uses benefits management techniques to increase the value of IT projects to the business.    (BOOK) READ ABSTRACT |

Finance for IT decision makers: Making business cases by ComputerWeekly.com January 2013 - (Free Research) This extract from Michael Blackstaff's book, Finance for IT decision makers, teaches you how to make effective business and financial cases for IT projects.  (BOOK) READ ABSTRACT |

The 2004 Oversight Systems Financial Executive Report on Sarbanes-Oxley by Oversight Systems August 2008 - (Free Research) Through a combination of an invitation-only online survey and survey intercepts, 222 corporate financial leaders from across the U.S. participated in this study on corporate attitudes toward Sarbanes-Oxley compliance.  (WHITE PAPER) READ ABSTRACT |

ROI in Action by Polycom, Inc. June 2009 - (Free Research) In today's tough economy, Polycom cut more than $7 million in operating expenses all while increasing collaboration, heightening productivity and streamlining business processes. See how we did it.  (WHITE PAPER) READ ABSTRACT |

Opportunities and Challenges with the Convergence of Data Center Networks by Juniper Networks, Inc. March 2011 - (Free Research) Juniper, which continues to be actively involved in both the DCB and FCoE standards setting efforts, has released its first generation of convergence products, and is fully committed to continuing the development of standards and products that will eventually make a fully converged data center network a reality.  (WHITE PAPER) READ ABSTRACT |

Benefits of Citrix NetScaler for Ajax Applications by Citrix September 2008 - (Free Research) In this whitepaper learn the many benefits of Citrix NetScaler for Ajax applications. Discover how NetScaler speeds up the initial load of an Ajax application and helps ensure that the benefits of asynchronous communication are not delayed.  (WHITE PAPER) READ ABSTRACT |

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