Supported by insights from Peppers & Rogers Group and inContact, this white paper will explore the benefits of applying the right mix of self-service and agent-assisted support to meet customer expectations effectively and maximize business outcomes. 

This resource identifies unique management controls and countermeasures that will allow your organization to implement a sound mobile security strategy that will cover both corporate and personal mobile devices. 

In this expert E-Guide, brought to you by SearchServerVirtualization.com and Dell, you will discover how to balance the storage and networking demands of today's virtual environments. 

This week’s Computer Weekly, we talk exclusively to Tesco CIO Mike McNamara about why the UK's biggest retailer is spending £150m on its online business. And, with the London 2012 Olympics only weeks away; we look at how IT testing is progressing. 

Governments today are focusing on the practice of continuous monitoring as a means to providing the much needed balance between data access and protection. In this paper, learn more about continuous monitoring, including what is it and why it’s needed, guidelines for implementing it, key capabilities of an effective solution, and more. 

A challenge for many organizations is how to balance the cost to protect against threat risks, compliance requirements, and the demand to protect more data for longer periods of time. This white paper explores issues, challenges, and opportunities for protecting data in cloud, virtual, and data storage networks. Read now to learn more. 

This white paper will shed light on how converged infrastructure is uniquely positioned to help schools deliver state-of-the-art capabilities at affordable price points and without taxing internal IT resources. 

This white paper examines credit card fraud and details business rules-based fraud prevention and detection. 

Service-oriented architecture (SOA) enables different programs, applications, and tools to interact via self-contained services that do not depend on the context or state of the other service. This white paper provides insight into the top-four worst practices for SOA integration, and how to avoid and/or overcome these worst practices. 

Balancing the security of mobile devices without jeopardizing user experience is no easy task. Often, IT focuses more on one aspect than the other, which either adds rusk or makes user alienated. Discover how you can give both aspects the attention they deserve with BlackBerry Balance. 

This paper examines the impact of de-duplication in a disk-to-disk-to-tape (D2D2T) backup and recovery environment. 

There are many advantages to deploying firewalls behind Application Delivery Controllers. This white paper will show how you can implement ADCs in a "firewall sandwich" to improve availability, scalability, and manageability across the IT infrastructure. 

<p>While many organizations rely on peak-load testing to ensure optimal application performance, balancing infrastructure costs and testing needs can be very challenging. This white paper introduces a new approach to application testing -- the cloud. Learn more about cloud-based application testing and review the key benefits it offers.</p>