In this webcast, Vantage Point Performance’s Michelle Vazzana will reveal how to coach your reps to better performing pipelines. Watch this now and learn three classic errors in pipeline management and how to avoid them, proven best practices for managing a sales pipeline, a foolproof framework for conducting pipeline coaching sessions and more. 

Adding mobile access and social collaboration to CRM delivers significant benefits, this report from Nucleus Research reveals. 

Microsoft patterns and practices provides .NET developers with guidance, tools, libraries, and frameworks to help them build better applications.  Development teams adopting patterns and practices achieved greater developer productivity and improved ongoing application management and application performance. 

This Computer Weekly buyer’s guide to IT tools shows how you can use software and systems to improve the running of your IT department. 

As many executives embrace the idea of a true “single version of the truth” about their customers, they face the fact that their data warehouse and CRM systems, however successful, haven’t reached this goal. 

Attend this webinar to learn about Forrester's Total Economic Impact (TEI) framework and how you can use it to identify high-ROI data integration solutions for your own organization. An overview of Forrester’s DMExpress analysis, with financial results and customer interview highlights, will also be presented. 

Read this white paper to get a framework, plan and recommended best practices for transforming your siloed contact centers into a multi-channel servicing environment. 

This brief paper outlines a solution that seamlessly synchronizes your customer relationship management (CRM) and enterprise resource planning (ERP) data to grant you timely access to the information you need to make pivotal and proper business decisions. 

This paper examines how SharePoint 2010 is a sophisticated enterprise-level collaboration platform. Whether it’s creating wikis and micro-blogging, or document sharing and project management, SharePoint 2010 allows organizations to take collaboration to an entirely new level. 

Read this white paper to learn how you can simplify your system and create efficiencies without creating risk with a streamlined, customizable application interface framework tool that helps you monitor and handle errors efficiently. 

How can a converged infrastructure simplify even the most complex IT environment and benefit your data center? Access this expert e-guide to discover how converged infrastructures can increase IT flexibility and meet your organization’s needs. 

This resource discusses cloud-based business applications and the potential benefits to your business.