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1 - 25 of 462 | Next Page

The value of mobile and social to CRM by ComputerWeekly.com
March 16, 2012 - (Free Research)
Adding mobile access and social collaboration to CRM delivers significant benefits, this report from Nucleus Research reveals. 
(ANALYST REPORT) READ ABSTRACT |

IDC Case Study: Optimizing eCommerce Decisions at TIAA-CREF by Oracle Corporation
December 16, 2010 - (Free Research)
This IDC case study examines the benefits TIAA-CREF, a Fortune 100 financial services firm, gained from automating their eCommerce marketing. By deploying Oracle Real-Time Decisions, TIAA-CREF was able to apply intelligent process automation to customize online customer interactions. 
(CASE STUDY) READ ABSTRACT |

IT in the UK SMB (Small and Medium sized Business) Sector by ComputerWeekly.com
January 04, 2012 - (Free Research)
This report from Knowledge Peers and Pierre Audoin Consultants (PAC), reveals what leaders of Small and Medium-Sized Businesses (SMBs) think of IT – its strategic value, its potential, and the changing way in which it is being used in their organisations. 
(IT BRIEFING) READ ABSTRACT |

Nucleus ROI Case Study: Cincinnati Zoo by IBM
April 19, 2012 - (Free Research)
The Cincinnati Zoo is a shining example of how analytics and business intelligence (BI) can be used to derive valuable insight on your customers and turn it into smarter and better decisions. This case study shows how the zoo capitalized on a BI and analytics platform to increase revenue across all facets of its operation. 
(CASE STUDY) READ ABSTRACT |

SearchCRM.com E-Guide: Real-world mobile CRM case studies by SAP America, Inc.
May 10, 2012 - (Free Research)
This expert e-guide looks at two real world case studies of how businesses used mobile technology to improve CRM. 
(EGUIDE) READ ABSTRACT |

MS Dynamics CRM Case Study: CRM Solution Helps Increase Sales by 30 Percent by Microsoft
September 2008 - (Free Research)
Find out how a Microsoft Dynamics CRM solution provided real-time tracking of inventory, leads, and account information and helped OXBO International increase sales by 30 percent. 
(CASE STUDY)

Customer Experience Exchange E-Zine: Issue 3 by SearchCRM
March 2012 - (Free Research)
In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%. 
(EZINE) READ ABSTRACT |

Maximize the Value of On-Demand CRM with On-Demand Reporting by Business Objects
August 2007 - (Free Research)
Improving the overall quality of your company’s decision-making process results also improves the overall effectiveness of your business. This paper explains how reporting will help your organization make better decisions, and how on-demand reporting allows you to accomplish this task in a fast, cost-effective, and easy-to use manner. 
(WHITE PAPER) READ ABSTRACT |

IT as a driver of M&A success by ComputerWeekly.com
March 2012 - (Free Research)
IT considerations are not given adequate attention or rigour in the due diligence prior to mergers and acquisitions, this report from Ernst & Young reveals. 
(IT BRIEFING) READ ABSTRACT |

Aberdeen Group: Business Value of Adapting Web Content for Mobile Devices (Sponsored by OpenText) by OpenText
January 2012 - (Free Research)
This analyst report discusses how best-in-class businesses have adapted their content for improved mobile marketing. 
(ANALYST REPORT) READ ABSTRACT |

CW Buyer's Guide: Customer Relations (CRM) by ComputerWeekly.com
October 2011 - (Free Research)
This nine-page Buyer's Guide to Customer Relationsip Management (CRM) analyses the factors CIOs and senior IT professionals will need to consider as they plan their CRM strategies. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Application Upgrades and Service Oriented Architecture by Oracle Corporation
January 2008 - (Free Research)
Read this whitepaper to understand why and how SOA-enablement will reduce cost and risk of Application upgrades for your organization. 
(WHITE PAPER) READ ABSTRACT |

Case Study: la Caixa - Bank takes customer and employee support to the next level by Hewlett-Packard Limited
January 2012 - (Free Research)
With HP's contact centre and customer services, la Caixa was able to expand and continue to provide excellent service to their customers. Read this case study now to learn more about HP's call centre and contact centre offerings. 
(CASE STUDY) READ ABSTRACT |

CRM Essentials Sales On Demand Video by SAP America, Inc.
April 2012 - (Free Research)
Hear from Brent Leary of CRM Essentials on his thoughts of SAP Sales OnDemand and its benefit to SAP current and prospective customers. Designed for the way you sell today, SAP Sales OnDemand gives you what's needed to work smarter, sell better, and win more. 
(VIDEO) READ ABSTRACT |

BancVue is Winning the War Against the Big Banks with Sugar Professional by SugarCRM Inc.
November 2010 - (Free Research)
Read this case study to learn how BancVue utilized Sugar Professional to optimize their customer’s business models and extend the base model contract module for improved contract management. Continue reading to learn how BancVue is winning the war against the big banks with the help of Sugar Professional. 
(CASE STUDY) READ ABSTRACT |

Sales Effectiveness in the New Sales Paradigm – A Webcast Featuring the Latest Forrester Research Study by SAP America, Inc.
April 2012 - (Free Research)
Watch this webcast as Forrester's Scott Santucci explores the new sales paradigm and discusses how businesses must alter their selling models. Also discover what the real value of a sales force is today, what today's sales person looks like and what a 'selling system' is and how it helps increase the productivity of the sales person of the future. 
(WEBCAST) READ ABSTRACT |

Improving Sales Effectiveness In a Buyer's Market by SAP America, Inc.
April 2012 - (Free Research)
This paper seeks to get to the bottom of gaps in CRM initiatives, identifying specific changes that have occurred in the process, areas where it is falling short and other tidbits to consider as your strategies move forward. Read this and gain insight into the results of a survey conducted amongst 160 firms with annual revenues of $250 million. 
(WHITE PAPER) READ ABSTRACT |

SL Case Study: InScope Solutions by Microsoft
September 2008 - (Free Research)
Read how a growing IT service firm decreased its auditing time and gained $10 million in revenue growth after deploying a solution using Microsoft Dynamics SL. 
(CASE STUDY)

How to Dramatically Speed Accounting and Business Processes by Exact Software
March 2012 - (Free Research)
This case study examines a food services company that needed to find a more efficient way to keep track of and manage food and laundry inventories, address customer concerns in the call center, automate processes, and manage tax calculation processes. Continue reading to discover the software they used to effectively meet their business needs. 
(CASE STUDY) READ ABSTRACT |

How Integrating E-Commerce with ERP Increases Revenue by Exact Software
March 2012 - (Free Research)
This case study provides insight into a business products company that needed to find a way to integrate their e-commerce strategy with their existing enterprise resource planning (ERP) system. Learn how they were able to seamlessly manage their order statuses, histories, customer items, and more alongside their ERP software. 
(CASE STUDY) READ ABSTRACT |

Emerging Media Series: How Blogs & Real Simple Syndication (RSS) Impact B2B Technology Purchase Decisions by KnowledgeStorm, Inc (E-mail this company)
September 2006 - (Free Research)
This report, the second in a series of studies looking at the impact emerging online applications have on B2B technology marketing, finds that blogs and Real Simple Syndication (RSS) are catching on more quickly than previously thought. 
(ANALYST REPORT) READ ABSTRACT |

Tap Into Existing Resources & Fuel Your Business Growth by Autotask Corporation
December 2010 - (Free Research)
The Habor Group designs and supports network infrastructures for small to medium businesses in the architectural industry. Read this case study to learn how Autotask provides single, cost effective solution for improving efficiency. 
(CASE STUDY) READ ABSTRACT |

Drive Lifetime Customer Loyalty with Infor CRM Epiphany Interaction Advisor by Infor CRM
January 2012 - (Free Research)
Watch this video demo to learn about Infor CRM Epiphany Interaction Advisor, an all-in-one customer interaction system that provides you with valuable customer insight for enhanced interactions and increased customer loyalty. 
(VIDEO) READ ABSTRACT |

An Extensive ERP Search Delivers Load Trail a Company Built for the Long Haul: IQMS by IQMS
March 2012 - (Free Research)
Access this brief white paper for a case study on how Load Trail improved its customer relationships and lowered labor costs with a new ERP software system. 
(CASE STUDY) READ ABSTRACT |

Netherlands Railways uses optimization to grow ridership with minimum congestion and maximum efficiency by IBM
May 2012 - (Free Research)
Access this exclusive case study to gain insight on how Netherlands Railways, the nation's largest and Europe's busiest, was able to save € 20 million annually by crafting an optimized operating plan that improves service quality, reduces costs, and provides guidance for future infrastructure investments. 
(CASE STUDY) READ ABSTRACT |

1 - 25 of 462 | Next Page

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