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Social CRM Comes of Age by Oracle Corporation

April 01, 2009 - (Free Research)

Web 2.0. Collaborative computing. Social media. And now Social CRM. These terms are used interchangeably, and often, to describe the massive transformation taking place across organizations today. What strategies and tools do the newest CRM solutions provide to leverage this new reality? Read this white paper to learn more about Social CRM.

(WHITE PAPER)

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Simplify Oracle CRM On Demand Integration by Cast Iron Systems

February 23, 2009 - (Free Research)

Oracle CRM on Demand solutions offer tremendous benefits like rapid implementations, ease-of-use and subscription pricing. SaaS adoption is increasing so the need to integrate between such products and backend applications is critical to rapidly realizing the full benefits of the solution. Read this paper for more.

(WHITE PAPER)

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Wealth Management Firms Choose CRM to Improve Productivity and Client Service by Microsoft

August 25, 2009 - (Free Research)

To more clearly understand how wealth management firms are using Microsoft Dynamics CRM, Microsoft turned to IT advisory firm Mainstay Partners for an independent assessment. Mainstay Partners interviewed a number of firms to identify the measurable benefits they have achieved through deploying Microsoft Dynamics CRM.

(WHITE PAPER)

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Using Encrypting File System to Protect Microsoft Dynamics CRM Data on a V3c Client Running Windows XP Professional by Microsoft

June 28, 2007 - (Free Research)

This white paper explains how to use Encrypting File System (EFS), a feature that is provided by default in the Windows® operating system, to protect data in Microsoft Dynamics CRM clients for Outlook Compatibility Update running on Windows XP Professional Service Pack 2 (SP2).

(WHITE PAPER)

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Microsoft Dynamics CRM - Sports Organizations by Microsoft

July 30, 2009 - (Free Research)

For many sports organizations, a CRM system acts much like the lifeblood of the company, feeding insightful information about both customers and players to management and coaches in order to enhance business decisions. Watch this video case study to hear about the benefits of Microsoft Dynamics CRM from real customers.

(CASE STUDY)

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Which Off-line CRM solution for Field Force? by Wipro Technologies

October 21, 2009 - (Free Research)

This paper explores four different choices available for offline CRM solution based on SAP platform, namely SAP CRM Mobile Solutions for Laptop users, SAP CRM on Blackberry on other PDA's, CRM Online solution accessed over internet, Offline recording of information using SAP Interactive forms by Adobe.

(WHITE PAPER)

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CRM Your Salespeople Will Love by Oracle Corporation

September 2007 - (Free Research)

Customer Relationship Management (CRM) can bring enormous benefits to companies, but only if users adopt it. Explore user adoption problems and an overview of the newest CRM features designed to drive ease of use and high rates of user adoption.

(WHITE PAPER)

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Infor Permission-based Marketing Campaigns by Infor CRM

July 2009 - (Free Research)

Watch this product demo to see how easy to use Infor CRM Epiphany is and how you can use it to gain customer insight and deliver messages that appeal to the specific needs of that customer. You will also learn all the benefits Infor CRM Epiphany has to offer.

(PRODUCT DEMO)

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CRM without Compromise: A Strategy for Profitable Growth by SAP AG

April 2007 - (Free Research)

This white paper describes the concept of “CRM without compromise,” elucidating how organizations can maximize their results by taking a more structured, holistic approach to CRM across the enterprise to gain a competitive advantage and profitable growth.

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Financial Services Company Gains Improved Sales Performance with Easy-to-Use Solution by Microsoft

January 2008 - (Free Research)

Security Benefit needed a customer relationship management (CRM) solution that would provide its remote sales force with access to real-time information. In July 2007, the company implemented Microsoft Dynamics™ CRM 3.0. Now, Security Benefit gains from increased agility, new sales opportunities, and reduced IT costs.

(CASE STUDY)

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Using Microsoft Dynamics CRM and the Federated Model for Consolidated Pipeline Forecasting and Reporting by Microsoft

September 2009 - (Free Research)

View this webcast to learn how the federated model can help business units operate customized CRM systems while synchronizing to a central application. We explore how the server stores enterprise-pertinent information from all CRM systems, thus supporting executives responsible for achieving overall sales goals.

(WEBCAST)

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Multitenant CRM Enables Rapid Deployment, Flexible Foundation for Field Sales Team by Microsoft

October 2008 - (Free Research)

Facing rapid growth, U.S. Dynamics Field Sales needed a sales force automation tool that would map to the team's unique solution-selling process and drive adoption among sales staff. Working with Microsoft® IT, U.S. Dynamics Field Sales deployed Microsoft Dynamics® CRM and integrated it with its legacy CRM system, providing the team with...

(CASE STUDY)

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Microsoft Dynamics CRM Online Case Study: High Five Sportswear by Microsoft

September 2009 - (Free Research)

Learn how a sports apparel company was able to drastically improve customer service by adopting Microsoft Dynamics as their CRM system.

(CASE STUDY)

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Grow Your Business with the Visibility to Capture More Sales Opportunities - Part 2 by Microsoft

September 2009 - (Free Research)

Watch this webcast to learn of the features and benefits in the new version of Microsoft Dynamics CRM 4.0. Microsoft Dynamics CRM offers you innovative ways to access this powerful relationship management solution to empower your employees to respond quickly to customer demands and increase customer satisfaction.

(WEBCAST)

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Infor CRM Interaction Advisor by Infor CRM

July 2009 - (Free Research)

Watch this product demo to learn how Infor CRM Interaction Advisor will fuel organic growth by driving lifetime customer loyalty and increase value at every customer touch point without replacing any existing systems.

(PRODUCT DEMO)

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How to Ensure That Your Employees Will Want to Use CRM by Pivotal CRM, a CDC Software solution

February 2009 - (Free Research)

This paper outlines the technology building blocks that enable you to create an information-rich environment that empowers your workforce to perform at its peak. Learn how to use data to its fullest--without having to become IT experts.

(WHITE PAPER)

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Infor CRM Epiphany for Hospitality by Infor CRM

July 2009 - (Free Research)

Infor CRM Epiphany for Hospitality provides the integrated marketing, customer service, and analytics capabilities hotels, casinos, and other hospitality companies need to deliver exceptional service at every touch point.

(BROCHURE)

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Making Interactions More Intelligent Across All Channels in the Retail Finance Industry by Infor CRM

July 2009 - (Free Research)

In this paper you will learn the best practices and the bottom-line benefits in multi-channel inbound marketing. Read on to learn more about multi-channel inbound marketing and how Infor CRM Epiphany Inbound Marketing for Retail Finance can help drive revenue out of each customer interaction.

(WHITE PAPER)

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5 Best Practices for Smartphone Support: The Enterprise Guide to Smart Support for Smart Devices by LogMeIn, Inc.

September 2009 - (Free Research)

This paper features real-world examples from US enterprises on how the benefits of keeping mobile devices functioning without interruption are felt on every level of business.

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Connect and Empower Mobile Salespeople by Oracle Corporation

June 2009 - (Free Research)

Read this free white paper to see how mobile CRM will give your sales team a winning record on the road.

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Solutions Provider Improves Productivity with Flexible Implementation Methodology by Microsoft

June 2007 - (Free Research)

Stanley Stuart Yoffee & Hendrix, Inc. (SSYH), a Microsoft® Gold Certified Partner based in Florida, implements software solutions utilizing the Microsoft family of products. With large-scale projects across varied industries, the company turned to the Microsoft Dynamics™ Sure Step Methodology to help communicate with customers...

(CASE STUDY)

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Implementing Cisco's Web 2.0 Collaboration Technologies by Global Knowledge

May 2009 - (Free Research)

As technology evolves, there is a never-ending question to designers and implementers: "What is coming next?" The answer is "Collaboration." The move to collaboration is strengthened by the actions of Cisco and Microsoft, as they have each unveiled several collaborative technologies and the means to integrate them utilizing Web 2.0 programming.

(WHITE PAPER)

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NBA Basketball Team Scores with Sales Force Automation Tool by Microsoft

April 2008 - (Free Research)

Read how a Microsoft Dynamics solution helped a NBA Basketball team gain benefits such as system connectivity, sales force automation, and enhanced productivity.

(CASE STUDY)

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Business Intelligence - Now More Than Ever by SAP BusinessObjects

December 2008 - (Free Research)

The goal of this white paper is to explain why business intelligence is a sound investment for any IT manager to make, especially now. Budgets are tighter and demands from executives to see immediate results from IT implementations are increasing. This paper outlines the benefits of a BI solution and its impact on a company. Read on to learn more.

(WHITE PAPER)

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Customer Relationship Management: The Winning Strategy in a Challenging Economy by Microsoft

April 2009 - (Free Research)

In a growth economy, businesses typically spend aggressively to stoke the growth engine. When money is tight, however, organizations seek more cost-effective ways to nurture their business expansion. This paper explains how organizations can save money over tough times and find themselves better positioned to take the lead when times improve.

(WHITE PAPER)

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