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Service Level Management is the process of setting benchmarks for service level performance, measuring that performance and ensuring compliance with your service goals and your customers' expectations. Read this whitepaper to learn how to make the most of your Service Level Management (SLM) tools. 
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Contact Center: Mobile Apps and KPI to Boost Customer Satisfaction by Five9

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In this expert e-guide, explore the emergence of mobile contact center apps for creating a better customer experience.   You'll also discover best practices for cutting through copious contact center data with key performance indicators (KPI). 
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Demonstrating the Business Value of Mobile Device Management in the Enterprise by Nokia

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Mobile device management (MDM) in the enterprise has evolved with its rise from niche application to mission-critical IT process. This IDC white paper takes a look at the evolution of MDM and how it is influencing business requirements. 
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Performance and Scalability Benchmark: Oracle Communications Billing and Revenue Management by Sun Microsystems, Inc.

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Oracle Hyperion Performance Scorecard by Oracle Corporation

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Contact Center Metrics and Performance Management by Five9

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This expert e-guide provides tips and best practices for working with new contact center metrics to ensure customer satisfaction through every communication channel. Learn how to determine and implement a set of key performance indicators (KPIs) for new channels such as mobile and social media, as well as how to formalize CCPM for optimum results. 
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There Is No Execution without Integration: MES Adoption Drives Performance by SAP AG

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This report describes how mobile devices can drive better BI. Find out how top performing companies have made mobile devices the primary platform for BI deployments. 
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Strategies for Supporting Next-generation Networks: Proactive, Predictive & Preventive by Alcatel-Lucent

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Improve the Efficiency and Productivity of Healthcare Workers--with NetMotion Wireless' Award-winning Mobile VPN Software, Mobility XE by NetMotion Wireless

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Mobility XE has proved to be a vital component acting as the fulcrum in maintaining the wireless connection, and giving clinicians access to their applications. 
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IBM InfoSphere DataStage Performance and Scalability Benchmark White Paper  by IBM

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This paper highlights the performance and scalability potential of InfoSphere DataStage 8.1 based on a benchmark test simulating a data warehouse scenario. The benchmark is designed to use the profiled situation to provide insight about how InfoSphere DataStage addresses customers' key FAQs when designing their information integration architecture. 
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Mobility - Aironet 1100 Series by Cisco Systems

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Network Boost: control all data in your network and accelerate your data exchanges by Orange Business Services

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Consult the new dictionary for customer experience KPIs by Oracle Corporation

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Five Myths of Infrastructure Monitoring by Hewlett-Packard Company

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Centralized Management Key to Controlling Mobile Communications Cost by Digital Fairway, Inc.

November 2007 - (Free Research)
In this paper, learn why centralized policy management, automated order processing and asset management, and end-user self-service are key ingredients for any organization trying to control the proliferation of wireless mobile devices and spiraling costs. 
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Quest MessageStats™ by Dell Software

Quest MessageStats empowers executive management, Information Technology (IT) managers, and Exchange administrators to perform business-critical analysis and reporting on Exchange e-mail infrastructures. 
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Automated Sales Order Processing with SAP Solutions by Esker Inc.

February 2008 - (Free Research)
Don't miss this opportunity to see how document process automation for customer orders can help your company improve key performance indicators. 
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Managing Product Recalls to Reduce Risk and Minimize Cost by Sage North America

January 2009 - (Free Research)
With an integrated enterprise system like Sage ERP X3, food producers can use the same system to address industry-specific requirements and product recalls. 
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