Parature's Online Customer Service Software & Solutions by Parature Inc.. Parature is the global leader in on-demand customer support and help desk software. Our web-based support suite enables organizations to fundamentally change the way they more... >> Discover more offerings from Parature Inc..
		TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..
		Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

Astea Alliance Application Extensions by Astea International Inc. (E-mail this company) Application Extensions include: Analytic facilities, which provide real-time analysis of business performance; Customer portals, allowing access to timely & accurate data about customer account or service orders; & Mobile capabilities, that empower field forces to fully participate in corporate goals for revenue optimization & customer retention.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Maximizing Mobile Worker Productivity by Yankee Group by NetMotion Wireless (E-mail this company) January 01, 2008 - (Free Research) This Yankee Group white paper identifies the secure mobile solutions available and how they map back to the requirements of today’s mobile enterprise. With productivity as the hallmark of successful mobile deployments, this paper provides enterprise ROI examples, discusses the impact of key challenges and provides solutions to overcome them. (ANALYST REPORT) READ ABSTRACT | GO TO ANALYST REPORT

Improve the Efficiency and Productivity of Healthcare Workers--with NetMotion Wireless’ Award-winning Mobile VPN Software, Mobility XE by NetMotion Wireless. June 2008 - (Free Research) Mobility XE has proved to be a vital component acting as the fulcrum in maintaining the wireless connection, and giving clinicians access to their applications. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

LiveWire Mobile Brings Music to Your Ears with Insight from Business Objects by Business Objects June 2008 - (Free Research) LiveWire Mobile needed a way of managing the royalty stream for end-user downloads, measuring performance and the end-user experience, and analyzing trends quickly. (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

Mobility XE by NetMotion Wireless (E-mail this company) NetMotion Wireless' Mobility XE software enables businesses and government agencies to maximize the productivity of their mobile workforces. Mobility XE mobile VPN software allows mobile workers to maintain and optimize mobile data connections as they move in and out of wireless coverage areas and roam between networks.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Mobile Field Services Best Practices by Astea International Inc. (E-mail this company) November 2007 - (Free Research) According to Aberdeen research, mobile technology is a critical enabler of delivering efficient post-sale service and a natural tool for field service operations. Aberdeen Group examined the field service strategies, capabilities, and related technologies of nearly 250 companies. This paper provides best practices gleaned from that study. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

ERP for Service Organizations by Epicor Software Corporation. Moving beyond Professional Services Automation (PSA), Epicor for Service Enterprises is an ERP solution developed specifically mid to large sized professional service organizations. It streamlines every aspect of your business -- from bid management to engagement delivery, from resource management to project accounting and portfolio management.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

A Solution for Manufacturing Excellence in the Global Marketplace by Apriso® Corporation (E-mail this company) August 2006 - (Free Research) The move to global manufacturing is now a stark reality for enterprises. Companies are shifting their supply chains and moving manufacturing plants to seize advantages in costs or to drive faster production. The problem is a disconnect between ERP and the various factory floors that are distributed across countries and continents. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Mobile Inventory Control & Management: IRMS Go-Kit by Integrated Warehouse Solutions. April 2008 - (Free Research) The IRMS Go-Kit is a fully functional warehouse contained within a prepared storage case. It is ready to go at a moment's notice and contains everything necessary to run paperless distribution and medical dispensing facilities. IWS can assist w… (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Astute Solutions and AberdeenGroup Benchmark Report: The Multi-Channel Call Center Agent - Reality or Myth? by Astute Solutions (E-mail this company) July 2007 - (Free Research) The traditional call center supports four separate channels; web self-service, email, chat and voice. Aberdeen research shows that companies evaluating methods to reduce costs recognized the efficiencies of utilizing a single agent across all of the traditional channels. (ANALYST REPORT) READ ABSTRACT | GO TO ANALYST REPORT

A Quick ROI and Low TCO Approach to Mobilizing Enterprise Applications by OQO, Inc. May 2008 - (Free Research) This webinar takes a practical, solutions-oriented approach and looks at how business and IT managers can mobilize line of business applications while minimizing TCO. (WEBCAST) READ ABSTRACT | GO TO WEBCAST

Maximize Your Mobile Investment -- Best Practices for Measuring Productivity by AT&T Corp June 2008 - (Free Research) Companies must be able to measure productivity gains from mobile working. Productivity is notoriously difficult to measure accurately, let alone in the elusive area of enterprise mobility. How should companies go about it? (WHITE PAPER) GO TO WHITE PAPER

The Role of ERP in Globalization: A low-cost Approach to Reaching New Markets by Epicor Software Corporation. March 2008 - (Free Research) Globalization is driven by the desire to exploit new markets and lower manufacturing costs, but it comes with many challenges. Learn how a standardized ERP implementation will help you streamline and automate business processes during globalization. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

There Is No Execution without Integration by Apriso Corporation June 2008 - (Free Research) This benchmark is a roadmap for reducing overall manufacturing costs through the utilization of manufacturing technologies. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Aberdeen Group: Customer Data Quality: Roadmap for Growth and Profitability by Infosolve Technologies Inc. March 2008 - (Free Research) New Aberdeen research reveals that customer data quality is a sales and marketing leadership issue. Aberdeen found that over 70% of Best-in-Class firms are driven to improve customer data quality by competitive and profitability pressures… (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Lawson Healthcare Solutions by Lawson Software (E-mail this company) Lawson delivers healthcare business applications which help healthcare organizations improve their margins. Lawson has offered healthcare-focused solutions for over a decade. We currently serve eight of the top 10 IDNs, over 500 healthcare organizations, and more than 4500 healthcare facilities.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

GoToMyPC Corporate by Citrix Online - GotoMyPC GoToMyPC Corporate uses advanced Web-based screen-sharing technology that works with your existing security, network and configuration and your existing Internet infrastructure  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

IT Service Management Metrics That Matter: Four Key Benchmarks for Improving IT Performance by Tripwire Inc February 2008 - (Free Research) High performing organizations utilize processes and controls which achieve their operational effectiveness and efficiency objectives. This white paper outlines IT best practices that give the highest rate of performance return for your organization. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Quest MessageStats™ by Quest Software, Inc Quest MessageStats empowers executive management, Information Technology (IT) managers, and Exchange administrators to perform business-critical analysis and reporting on Exchange e-mail infrastructures.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Alliance PocketPC - Impact Field Productivity by Astea International Inc. (E-mail this company) Alliance PocketPC: For unmatched portability, this solution captures information needed for call assignments, providing support for administrative tasks that impact field productivity via a Windows CE 3.0 device. Can be used in transmission-restricted areas and remote sites out-of-range for wireless links.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Calculating Utilization by Citrix Online-GotoAssist June 2008 - (Free Research) This paper reviews existing TPSA benchmark data regarding utilization targets and services mix. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Podcast: Trends, Challenges, and Innovations in Enterprise Mobility by OQO, Inc. May 2008 - (Free Research) Gain insight into a practical, solutions-oriented approach as well as how you can mobilize line of business applications while minimizing TCO. (PODCAST) READ ABSTRACT | GO TO PODCAST

A Unified Approach for Securing Wireless, Remote, and Internal LAN Access by F5 Networks (E-mail this company) April 2006 - (Free Research) The proliferation of access methodologies such as high-speed broadband access & remote access from various locations has driven the need for new services. Mobile & remote access to company resources are essential for productivity, however, larger scale deployments of wireless communication propagate new security and performance demands. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

St. Luke’s Episcopal Health System: A Case Study in Healthcare Productivity by NetMotion Wireless (E-mail this company) January 2008 - (Free Research) As an early wireless adopter, St. Luke’s offers a unique perspective on the evolution of wireless networking and mobile computing in a healthcare setting. This case study provides a detailed analysis of how mobile technologies have enhanced hospital staff productivity and overall patient care. (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

Meeting Tomorrow's Internet Performance Requirements by Keynote Systems February 2008 - (Free Research) Few businesses can operate effectively today without an online presence. Web-based applications provide essential links with customers, partners, and employees. Service Level Management (SLM) is one way of managing the customer experience. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

1 - 25 of 500 | Next Page   Business e-mail:  First name: (optional)  Last name: (optional)     x

We are always striving to improve our customer experience. Please notify us if there is a company missing that you feel should be in our directory.