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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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Contact Center: Mobile Apps and KPI to Boost Customer Satisfaction by Five9

March 13, 2014 - (Free Research)
In this expert e-guide, explore the emergence of mobile contact center apps for creating a better customer experience.   You'll also discover best practices for cutting through copious contact center data with key performance indicators (KPI). 
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Why Service Level Management is Mission Critical for all IT Service Providers by Autotask Corporation

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Service Level Management is the process of setting benchmarks for service level performance, measuring that performance and ensuring compliance with your service goals and your customers' expectations. Read this whitepaper to learn how to make the most of your Service Level Management (SLM) tools. 
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Business and Financial Benefits of Virtualization by VMware, Inc.

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Demonstrating the Business Value of Mobile Device Management in the Enterprise by Nokia

August 2008 - (Free Research)
Mobile device management (MDM) in the enterprise has evolved with its rise from niche application to mission-critical IT process. This IDC white paper takes a look at the evolution of MDM and how it is influencing business requirements. 
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Performance and Scalability Benchmark: Oracle Communications Billing and Revenue Management by Sun Microsystems, Inc.

July 2008 - (Free Research)
The Oracle Communications BRM application suite is a Tier 1, convergent billing framework that is architected for leading service providers. This white paper describes the performance and scalability results of Oracle Communications BRM 7.3.1 from the recent benchmark conducted at Sun Solutions Center in Paris and France. 
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When It Makes Sense to Move to Desktop Virtualization: Seven Key Indicators by VMware, Inc.

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Customer Experience (CX) Metrics and Key Performance Indicators by Oracle Corporation

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This guide was written to help identify or measure those critical CX measurement points that provide feedback on the health and success of a CX initiative. It is intended to familiarize you with important CX measurements and Key Performance Indicators (KPIs) along with providing a definition and a method to calculate their value. 
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Oracle Hyperion Performance Scorecard by Oracle Corporation

December 2008 - (Free Research)
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Mobile BI: Actionable Intelligence for the Agile Enterprise by SAS

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This report describes how mobile devices can drive better BI. Find out how top performing companies have made mobile devices the primary platform for BI deployments. 
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Improve the Efficiency and Productivity of Healthcare Workers--with NetMotion Wireless' Award-winning Mobile VPN Software, Mobility XE by NetMotion Wireless

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Mobility XE has proved to be a vital component acting as the fulcrum in maintaining the wireless connection, and giving clinicians access to their applications. 
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Make the Most of Your Customer COE: A 3-Step Approach by SAP America, Inc.

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To achieve effective objectives and drive effective Application Lifecycle Management, an organization must transform its Customer COE by enhancing the value it delivers to the business. Read this paper to learn so much more. 
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Strategies for Supporting Next-generation Networks: Proactive, Predictive & Preventive by Alcatel-Lucent

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IBM InfoSphere DataStage Performance and Scalability Benchmark White Paper  by IBM

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This paper highlights the performance and scalability potential of InfoSphere DataStage 8.1 based on a benchmark test simulating a data warehouse scenario. The benchmark is designed to use the profiled situation to provide insight about how InfoSphere DataStage addresses customers' key FAQs when designing their information integration architecture. 
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Mobility - Aironet 1100 Series by Cisco Systems

The Cisco Aironet® 1100 Series delivers an affordable and upgradable 802.11b wireless LAN (WLAN) solution, setting the enterprise standard for high performance, secure, manageable, and reliable WLANs. 
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B2B Collaboration: Assessing the ROI of Process Integration Business Value Research Series by Sterling Commerce Manufacturing Solutions

March 2008 - (Free Research)
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Customer Experience for Service by Oracle Corporation

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Wireless - Aironet 350 Series by Cisco Systems

The Cisco Aironet 350 Series of wireless LAN (WLAN) products leads the industry in performance, security, and reliability with cost effective solutions for the enterprise and small and medium-sized businesses. The Cisco Aironet 350 Series access point provides an ideal solution for customers who desire a non-upgradable IEEE 802.11b solution. 
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Network Boost: control all data in your network and accelerate your data exchanges by Orange Business Services

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This quick Flash presentation gives us an overview of Network Boost, a turn-key networking solution that offers application acceleration tools that are focused on achieving performance objectives. 
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Centralized Management Key to Controlling Mobile Communications Cost by Digital Fairway, Inc.

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In this paper, learn why centralized policy management, automated order processing and asset management, and end-user self-service are key ingredients for any organization trying to control the proliferation of wireless mobile devices and spiraling costs. 
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Five Myths of Infrastructure Monitoring by Hewlett-Packard Company

August 2008 - (Free Research)
This whitepaper discuss Five Myths of Infrastructure Monitoring. It explores how end-user monitoring can help improve customer satisfaction. 
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Automated Sales Order Processing with SAP Solutions by Esker Inc.

February 2008 - (Free Research)
Don't miss this opportunity to see how document process automation for customer orders can help your company improve key performance indicators. 
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Cloud Computing Improves Productivity in IBM Benchmark and Learning Centers by IBM

March 2009 - (Free Research)
The IBM Systems and Technology Group European Learning Center consolidated their IT resources into a single location and reduced lab system provisioning time with cloud computing. Read this case study to see how technical staff can now configure IT resources for a benchmark or a course lab environment in just one day. 
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Quest MessageStats™ by Dell Software

Quest MessageStats empowers executive management, Information Technology (IT) managers, and Exchange administrators to perform business-critical analysis and reporting on Exchange e-mail infrastructures. 
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