Cisco Secure Wireless Office Solution for SMBs by Cisco Systems, Inc.. The Cisco Secure Wireless Office Solution consolidates all network requirements into a complete, reliable wired and wireless infrastructure. more... >> Discover more offerings from Cisco Systems, Inc..
		Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

IBM InfoSphere DataStage Performance and Scalability Benchmark White Paper  by IBM March 24, 2011 - (Free Research) This paper highlights the performance and scalability potential of InfoSphere DataStage 8.1 based on a benchmark test simulating a data warehouse scenario. The benchmark is designed to use the profiled situation to provide insight about how InfoSphere DataStage addresses customers' key FAQs when designing their information integration architecture.  (WHITE PAPER) READ ABSTRACT |

The global state of the project management office by ComputerWeekly.com May 05, 2011 - (Free Research) This global benchmarking study from ESI international identifies the key challenges and successes experienced by project and programme management offices (PMO) and draws recommendations for the future.  (IT BRIEFING) READ ABSTRACT |

Benchmarking in the contact center: Tips for managing what you measure by Avaya December 31, 2010 - (Free Research) Benchmarking projects are a great way for contact center organizations to improve their operations in order to reconcile competing demands from customers and the business. Read this white paper to learn best practices for executing a successful contact center benchmarking project.  (WHITE PAPER) READ ABSTRACT |

The Best Best Practice Guide: Benchmarking for Service Desk Success by GoToAssist November 30, 2010 - (Free Research) Benchmarking is a critical process for any Service Desk that wants to gauge the quality of their service delivery. Too often, however, desks are overly concerned with industry benchmarks and hitting industry standards for call waiting times, resolution time and the perennial cost per email. Download the SDI best practices guide to learn more!  (WHITE PAPER) READ ABSTRACT |

The Global State of the PMO 2012 by ComputerWeekly.com May 17, 2012 - (Free Research) This 2012 benchmarking survey from ESI assesses the role of the Project/Programme Management Office (PMO), its development to full-blown maturity and value to the business.    (IT BRIEFING) READ ABSTRACT |

CA White Paper: Evolving the Maturity Level of Your Project Management Office (PMO) by CA Technologies. September 2007 - (Free Research) In the pursuit of improving IT project delivery, many companies tend to focus primarily on the process but might overlook a crucial step: benchmarking effectiveness.  (WHITE PAPER) READ ABSTRACT |

The truth about software quality - a global benchmarking study by ComputerWeekly.com December 2010 - (Free Research) This is the first in an annual series of reports highlighting trends in the structural quality of business applications regarding characteristics such as robustness, performance, securit y, and changeability.  (WHITE PAPER) READ ABSTRACT |

Optimizing PC Performance with Simple Benchmarking Processes by Intel Corporation November 2008 - (Free Research) Check out this paper to learn how to enhance PC performance and overall IT efficiency by utilizing Intel's unique new platform performance benchmarking process.  (WHITE PAPER)

A contact center manager's guide to integrating self-service by inContact May 2011 - (Free Research) Do you feel pressured to provide great service while keeping costs down in your contact center? Self-service technology enables customers to resolve their own service questions without depleting agent resources. But deploying self-service technology raises many questions. Learn best practices and tap into expert advice with this eBook.  (EBOOK) READ ABSTRACT |

International Transportation Management Benchmark Study: Getting More From Less by SAP America, Inc. November 2012 - (Free Research) This resource reveals the results of a benchmarking survey of over 200 supply chain managers regarding their international transportation management (ITM) practices, processes, and technologies.  (WHITE PAPER) READ ABSTRACT |

Computer Weekly 25 October 2011: Read this week's issue of the UK's leading technology publication, with news, analysis and opinion on the topics that matter to IT managers by ComputerWeekly.com October 2011 - (Free Research) In this week's Computer Weekly, we ask IT experts to help answer the question of why so many big IT projects fail. We report from VMware's user conference in Copenhagen on the latest developments in virtualisation, and analyse the emerging threat from military-style cyber attacks on corporate IT networks. Download the new issue now.  (EZINE)

OpenText Auto-Classification by OpenText December 2012 - (Free Research) Records management is a key element to any successful information governance strategy, but often times it can be unnecessarily complex.  Check out this white paper to learn about a technology that reduces manual effort in classifying records in order to improve consistency, save time, and better enforce policies.  (WHITE PAPER) READ ABSTRACT |

Improving Web Application Performance for Your End-Users: Creating a Better Customer Experience by Gomez April 2008 - (Free Research) This report analyzes why data from the full range of Last Mile connections gives companies a strategic advantage in the hyper-competitive online marketplace.  (WHITE PAPER) READ ABSTRACT |

The Secret SaaS: On-Demand Supply Chain Management by E2open January 2009 - (Free Research) Through the responses of over 130 enterprises, Aberdeen identifies whether SaaS and related approaches are a long-term, viable option in the SCM space or not.  (BOOK) READ ABSTRACT |

The Total Economic Impact of CA Identity Manager by CA Technologies. February 2010 - (Free Research) In January 2010, CA commissioned Forrester Consulting to examine the total economic impact and potential return on investment (ROI) enterprises may realize by deploying CA Identity Manager (CA IM). Read this paper to learn what they found.  (WHITE PAPER) READ ABSTRACT |

Recovery Manager for Active Directory by Quest Software, now a part of Dell Quest Recovery Manager for Active Directory offers an easy-to-use solution for fast, granular, online recovery of Active Directory (AD) in the event of inadvertent modification of AD due to software failure or human error.  (ASP & SOFTWARE PRODUCT)

Compuware Takes on the BSM Challenge by Compuware Corporation June 2007 - (Free Research) Read this EMA sponsored white paper and learn how Compuware may well be the "sleeper" in Business Service Management with it's acquisition of Proxima Technology and introduction of the Vantage Service Manager.  (WHITE PAPER) READ ABSTRACT |

CW+: Compass: How benchmarking can identify IT savings by ComputerWeekly.com October 2010 - (Free Research) Benchmarking, or the analysis of operational costs, productivity, and service levels in a comparative context of market standards, is a firmly established management tool.  (WHITE PAPER) READ ABSTRACT |

Password Management Survey by LEGACY - DO NOT USE - Siber Systems September 2008 - (Free Research) This report shows how RoboForm Enterprise password management solution, can increase corporate security, eliminate password related help desk calls, improve end user productivity, and decrease overall IT costs.  (WHITE PAPER) READ ABSTRACT |

Password Management Survey by RoboForm Enterprise September 2008 - (Free Research) This report shows how RoboForm Enterprise password management solution can increase corporate security, eliminate password related help desk calls, improve end user productivity, and decrease overall IT costs.  (WHITE PAPER) READ ABSTRACT |

Building the Case for Google Apps - 10 Questions Every IT Manager Should Ask by Google December 2012 - (Free Research) Your responsibility as an IT Manager is to measure new projects not just on their own merits, but also against all the other business initiatives that compete for the same time and money. This resource explores ten questions that every IT Manager should ask when building an IT case for Google Apps.  (WHITE PAPER) READ ABSTRACT |

Provergent Suite - Telecom Order & Inventory Software by Digital Fairway, Inc. The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory.  (SOFTWARE PRODUCT)

Smarter, Faster Endpoint Management through Automation and Innovation by IBM July 2011 - (Free Research) Discover how the power of IBM Tivoli Endpoint Manager allows administrators to provide accurate answers to virtually any endpoint questions and always stay a step ahead of competition.  (WHITE PAPER) READ ABSTRACT |

E-Guide: Benchmarking Core Switches: Modeling Techniques for Switch Testing by NETGEAR Inc. March 2011 - (Free Research) Bottlenecks can lurk inside a high-speed 10 GbE core switch and cause its actual performance to clock in below theoretical maximum. The solution is benchmark any of these high-end devices before purchase. This e-guide discusses why using model traffic modeling to benchmark core switches is your best choice and how it can cut major costs.  (EGUIDE) READ ABSTRACT |

11 Questions Every CIO Should Ask Their IT Manager by Red Hat and JBoss June 2009 - (Free Research) What is your IT really costing you? Could you be doing more with the technology you have? Could you reduce costs and provide better service to your organization? Read Red Hat's suggestions on "11 Questions Every CIO Should Ask Their IT Manager", and how Red Hat open source solutions can help.  (WHITE PAPER) READ ABSTRACT |

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