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The Best Best Practice Guide: Benchmarking for Service Desk Success by GoToAssist
November 30, 2010 - (Free Research)
Benchmarking is a critical process for any Service Desk that wants to gauge the quality of their service delivery. Too often, however, desks are overly concerned with industry benchmarks and hitting industry standards for call waiting times, resolution time and the perennial cost per email. Download the SDI best practices guide to learn more!
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Benchmarking in the contact center: Tips for managing what you measure by Avaya
December 31, 2010 - (Free Research)
Benchmarking projects are a great way for contact center organizations to improve their operations in order to reconcile competing demands from customers and the business. Read this white paper to learn best practices for executing a successful contact center benchmarking project.
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The global state of the project management office by ComputerWeekly.com
May 05, 2011 - (Free Research)
This global benchmarking study from ESI international identifies the key challenges and successes experienced by project and programme management offices (PMO) and draws recommendations for the future.
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Benchmarking Enterprise SSDs by STEC Inc
February 25, 2010 - (Free Research)
This paper will demonstrate differences in comparative SSD products. The analysis reconciles instantaneous benchmark data to actual user performance, over time in a working system under a true enterprise workload.
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VDI: Benchmarking Paper by DataCore Software Corporation
September 19, 2011 - (Free Research)
This paper reports on efficient configurations for Virtual Desktops (VDs) which reduce the total hardware cost and improve the storage infrastructure. Check it out to learn more about topics, including virtualisation, optimisation, and high availability.
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Best Practices in Creating a Strategic Finance Function by SAP America, Inc.
January 23, 2009 - (Free Research)
the following article will share the results of SAP research as well as APQC's Open Standards Benchmarking Collaborative (OSBC) research. The OSBC research is the first global set of common standards for business processes and data, giving organizations an independent, authoritative resource for evaluating and improving business practices.
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American Shipper Best Practices in Intl Transportation Management by SAP America, Inc.
December 31, 2011 - (Free Research)
<p>This report draws on American Shipper's benchmarking series and highlights actionable best practices for professionals involved in global supply chain management. This includes suggestions for improving processes, addressing technology, and ultimately delivering better results. </p>
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Computer Weekly 24 January 2012: Has Microsoft succeeded with Trustworthy Computing? by ComputerWeekly.com
January 24, 2012 - (Free Research)
In this week’s Computer Weekly, we mark the 10th anniversary of Microsoft’s Bill Gates announcing the Trustworthy Computing initiative, and ask if it has made IT more secure. We look at what Oracle’s latest developments mean for its software users running rivals’ servers, and conclude our Buyer’s Guide to IT consumerisation. Download the issue now.
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CW+: Compass: How benchmarking can identify IT savings by ComputerWeekly.com
October 22, 2010 - (Free Research)
Benchmarking, or the analysis of operational costs, productivity, and service levels in a comparative context of market standards, is a firmly established management tool.
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E-Guide: Benchmarking Core Switches: Modeling Techniques for Switch Testing by NETGEAR Inc.
March 2011 - (Free Research)
Bottlenecks can lurk inside a high-speed 10 GbE core switch and cause its actual performance to clock in below theoretical maximum. The solution is benchmark any of these high-end devices before purchase. This e-guide discusses why using model traffic modeling to benchmark core switches is your best choice and how it can cut major costs.
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Maximizing ERP Return on Investment with On-Demand Support Services by itelligence, Inc.
May 2009 - (Free Research)
The current economic environment challenges manufacturers seeking to capitalize on their enterprise resource planning (ERP) software: How can a company increase ERP functionality while reducing operating costs and even head counts? To achieve this difficult balance, many manufacturers have turned to on-demand ERP-support services.
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Benchmarking Your Digital Strategy by Limelight Networks, Inc.
August 2012 - (Free Research)
Every business has a digital presence that impacts their brand and could hinder potential sales if not properly managed. In order to survive in today's digital era, traditional marketing practices need to be overhauled. Read on to learn 10 key strategies marketers need to be successful in digital marketing.
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The truth about software quality - a global benchmarking study by ComputerWeekly.com
December 2010 - (Free Research)
This is the first in an annual series of reports highlighting trends in the structural quality of business applications regarding characteristics such as robustness, performance, securit y, and changeability.
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A Subsidiary Perspective – Running a Two-Tier ERP Model with SAP Business ByDesign by SAP America, Inc.
August 2012 - (Free Research)
In this videocast learn how cloud computing was incorporated successfully in a two-tier enterprise resource planning (ERP) strategy. Some of the key aspects include how this strategy increased efficiency and freed up time, the benefits this strategy had both financially and within the work flow, and how this strategy was governed for success.
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ORACLE ERP CLOUD SERVICE: Back-Office Solutions that Keep You in Front by Oracle Corporation UK Ltd
January 2013 - (Free Research)
Today, businesses need to be ready to change their processes in the blink of an eye. Technological advances like cloud computing cause many companies to transform the way they operate quickly and efficiently. View this white paper to learn how the cloud provides a way for organizations to maintain their current systems.
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In Pursuit of Operational Excellence: Accelerating Business Change Through Next-Generation ERP by Infor
January 2012 - (Free Research)
Read this white paper to learn how when deployed as a virtual application over the cloud and streamlined by mobile and social technologies, next-generation enterprise resource planning (ERP) systems create an integrated decision-making environment that will enable manufacturers to operate in real time over an intelligent value chain.
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Can Your Small Business Afford ERP? by SAP America, Inc.
April 2011 - (Free Research)
Neglecting to invest in an enterprise resource planning (ERP) solution can significantly hinder continued growth and profitability for small businesses. Read this white paper to find out if your small business can afford ERP, and if you can afford to operate without it.
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