Benchmarking Questions Customer ServiceWelcome, Guest      sign in | register | help


   Search for:        Advanced Search
 
Your search for keyword: Benchmarking Questions Customer Service returned the following results.
RSS What is RSS?
Related Categories

 •   Customer Service (General)
 •   Help Desk and Call Management
 •   On-line Customer Support
 •   Customer Relationship Management (CRM)
 •   Call Center Management
 •   Service Organization Management
 •   Customer Information Management/ Customer Databases
 •   Problem Ticket Management
 •   Workflow Automation
 •   Customer Experience Management (CEM)

Related Searches
 •  Benchmarking Cycles
 •  Benchmarking Questions Claims
 •  Benchmarking Questions Example
 •  Benchmarking Questions Importing
 •  Benchmarking Report
 •  Note Benchmarking Questions Customer
 •  Terminal Benchmarking Questions Customer
Advertisement

ALL RESULTS
1 - 25 of 500 | Next Page

Featured Sponsors

Parature's Online Customer Service Software & Solutions by Parature Inc..
Parature is the global leader in on-demand customer support and help desk software. Our web-based support suite enables organizations to fundamentally change the way they more...
>> Discover more offerings from Parature Inc..
TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc..
CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more...
>> Discover more offerings from TechExcel, Inc..
Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more...
>> Discover more offerings from SAP America, Inc..

Cost Cutting in IT to Cope with Economic Slowdown by Avaya, Inc

July 2008 - (Free Research) This research contains an extensive list of possible efforts that IT organizations can undertake when pressures arise, forcing a reduction in IT budgets.
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Parature's Online Customer Service Software & Solutions by Parature Inc.

Parature is the global leader in on-demand customer support and help desk software. Our web-based support suite enables organizations to fundamentally change the way they support their customers while significantly reducing costs. 
(ASP) GO TO DETAILED REPORT

Dispatch Direct: Service Call Dispatching by Dispatch Direct

Dispatch Direct service call software will help you run and manage your services business or divisions with increased efficiency, productivity and superior customer service. 
(SOFTWARE PRODUCT) GO TO DETAILED REPORT

Epicor for Distribution - Enterprise and Mid-Market Distribution Management by Epicor Software Corporation.

Designed for the unique needs of large and mid-market distributors, Epicor for Distribution streamlines all of your core distribution processes. It gives you an integrated platform for sales, CRM, supply chain, logistics, financials and reporting - a single point of visibility and control of the processes of a profitable distribution chain. 
(SOFTWARE PRODUCT) GO TO DETAILED REPORT

Customer Support Solution by Extraview Corporation (E-mail this company)

As a leading software customer support solution for small companies to the world's largest organizations, the ExtraView Customer Support solution features comprehensive customer support management functionality based on the ExtraView platform. 
(ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

IT HelpDesk Solution by Extraview Corporation (E-mail this company)

ExtraView IT HelpDesk Solution is a high-end solution designed to empower our customers to keep their most important customers, their employees, happy because happy, productive employees create and maintain happy, long-term customers. 
(ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

ERP for Service Organizations by Epicor Software Corporation.

Moving beyond Professional Services Automation (PSA), Epicor for Service Enterprises is an ERP solution developed specifically mid to large sized professional service organizations. It streamlines every aspect of your business -- from bid management to engagement delivery, from resource management to project accounting and portfolio management. 
(SOFTWARE PRODUCT) GO TO DETAILED REPORT

Improving Web Application Performance for Your End-Users: Creating a Better Customer Experience by Gomez Co.

April 2008 - (Free Research) This report analyzes why data from the full range of Last Mile connections gives companies a strategic advantage in the hyper-competitive online marketplace.
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Evaluating Financial Management Software ...Is it time for a change? by Microsoft

March 2008 - (Free Research) Financial management software that becomes disjointed can impact the success and profitability of any business. Read this paper to learn how your business can streamline processes to manage accounting, project management, payroll and human resources.
(WHITE PAPER) GO TO WHITE PAPER

ServiceCEO Enterprise--Multi-site Service Organization Management by Insight Direct (E-mail this company)

ServiceCEO Enterprise enables you to have total control over your multi-site service organization, all using one centralized database. It is perfect for the franchisor that needs to handle multiple companies, locations, and/or branches. You'll be able to be more efficiently and with fewer people—meaning you'll be able to run it more profitably. 
(SOFTWARE PRODUCT) GO TO DETAILED REPORT

CRM: The Essential Guide - Five Principles for CRM Success by CDC Software - Pivotal CRM (E-mail this company)

December 2007 - (Free Research) This CRM guide distills insights from customers, prospects, industry analysts, and the press down to five key principles for CRM success. Use these five CRM principles as a guide for selecting the right solution and deploying CRM successfully. These principles will help you develop a CRM strategy that is aligned with your company’s strategic goals.
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

CMiC Enterprise - ERP For Construction and Engineering by CMiC (Computer Methods International Corp.) (E-mail this company)

CMiC Enterprise provides the operational backbone for your business, seamlessly integrating all departments and functions. CMiC Enterprise’s exceptional integration capability provides a robust end-to-end platform that delivers additional flexibility, giving your construction or engineering company multi-channel access across your organization. 
(SOFTWARE PRODUCT) GO TO DETAILED REPORT

Aberdeen Group: Customer Data Quality: Roadmap for Growth and Profitability by Infosolve Technologies Inc.

March 2008 - (Free Research) New Aberdeen research reveals that customer data quality is a sales and marketing leadership issue. Aberdeen found that over 70% of Best-in-Class firms are driven to improve customer data quality by competitive and profitability pressures…
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Remote Support Service by Citrix Online-GotoAssist

GoToAssist is consistently chosen by customers due to a faster time to connect with end users, faster time to resolve support incidents and overall ease of use. 
(ASP) GO TO DETAILED REPORT

On-Demand Support Software by Parature Inc.

Parature eTicket enables your customers to submit support tickets through your customer service or help desk websites, and enables your support team to track, route and manage customer tickets. As a result, your customer support team will provide efficient, superior customer service, resulting in satisfied and loyal customers. 
(ASP) GO TO DETAILED REPORT

Configure One Concept: Web-based Product Configuration for Manufacturers by Configure One (E-mail this company)

Configure One's Concept Product Configurator software is designed for manufacturers who produce highly configurable or routinely customized products. The product configurator software instantaneously translates customers’ unique product requests into quotations, sales drawings, bills of material, routings, and more. 
(ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Epicor®Vista™ – Job Shop & Make-to-Order ERP Solutions by Epicor Software Corporation.

Epicor Vista is a world-class, integrated manufacturing and accounting solution for emerging manufacturers, job shops or make-to-order departments of large enterprises. Vista is loaded with innovative tools that will help you take control of estimating, orders, scheduling, costing, inventory, quality and much more. 
(ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

ServiceCEO for Computer and Computer Repair Service Companies by Insight Direct (E-mail this company)

ServiceCEO has the right features to make running your Computer Service business much easier. It has all the job scheduling tools and customer management features you will need to improve customer service and help you get organized. It allows you to keep track of the thousands of computers and equipment, as well as the parts on that equipment. 
(SOFTWARE PRODUCT) GO TO DETAILED REPORT

Professional Services Automation (PSA) Software: Track Time & Resources by OpenAir (E-mail this company)

Professional Services Automation (PSA) solution OpenAir, helps project management organizations increase profits because it gives them the tools that improve the way service organizations perform the most critical functions, including staffing resources, managing projects, time tracking and accounting for project expenses. 
(ASP) GO TO DETAILED REPORT

Safe Sight -- Service Organization Management by High 5 Software

May 2008 - (Free Research) Case Study: After implementing High 5's SME system in mid-2007, security systems integration company Safe Sight experienced improvements in profits and operations in just a few months.
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Reality check: Application Benchmarking & QoE by Fluke_Networks

March 2008 - (Free Research) In this podcast, Dennis Drogseth and Kara Gattine engage in some 'Fact or Fiction,' focusing on application benchmarking and quality of experience in order to determine if networked applications are functioning optimally and users are productive.
(PODCAST) READ ABSTRACT | GO TO PODCAST

RealDialog - Knowledge Management, Web Self-Service and Search Solution by Astute Solutions (E-mail this company)

RealDialog is a knowledge management, intelligent search and Web self-service solution that enables companies to deliver consistent, accurate, and timely information at every customer touch point. It offers superior capabilities for Web self-service, contact center agent assist, email response management, and employee knowledgebases. 
(ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

ImageMC++ by Viking Software Solutions.

ImageMC++ is a highly advanced solution designed to maximize the auto-adjudication of claims. The rapid availability of electronic image and data, coupled with extensive rules-base processes, accelerates the handling of those claims that do not immediately auto-adjudicate and improves the efficiency of customer service functions. 
(SOFTWARE PRODUCT) GO TO DETAILED REPORT

ServiceCEO for HVAC Installation and Repair Service Companies by Insight Direct (E-mail this company)

No matter what type of HVAC Service Company you run, ServiceCEO has just the right features to make running your business much easier. It allows you to eliminate a significant portion of the day-to-day drudgery involved in running a HVAC service company. It makes everything from scheduling to quoting and parts inventory management a simple task. 
(SOFTWARE PRODUCT) GO TO DETAILED REPORT

Best Practices – Defining IT Success Through the Service Catalog by newScale (E-mail this company)

April 2008 - (Free Research) This Webinar is for anyone embarking on a Service Catalog or ITIL initiative. Pink Elephant's ITSM guru Troy DuMoulin and newScale founder Rodrigo Flores will give you practical guidance on how to design and implement an IT Service Catalog according to ITIL best practices.
(WEBCAST) READ ABSTRACT | GO TO WEBCAST

1 - 25 of 500 | Next Page


Advertisement

Search FindTech

Search the
Technology Services Directory
  The Complete KnowledgeStorm Network of Technology Search Sites. Focused searching for faster results.

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines.

TechTarget Corporate Web Site  |  Media Kits  |  Reprints




  TechTarget - The IT Media ROI Experts