One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions. 

<p>Choosing the right workload automation tool for your enterprise can be a daunting task. This white paper outlines the benefits of using cloud computing for workload automation and provides a checklist to help you select the right offering for your business.</p> 

Read this case study to learn how one growing Euopean retailer was able to migrate to an architecture that could support real-time delivery of shop data to the data center for processing and real-time communication of pricing events to its shops using open source integration software. 

Watch this brief webcast to see how Group Credit Agricole of Moroccodeployed IBM XIV and halved response times, cut 6-hour batch runs down to 3.25 hours, and reduced administration. 

Through increased information visibility and data accuracy, Barclays Capital was able to mitigate exposure to operational and reputational risk. Read the entire case study now, compliments of Sybase. 

Tthis paper provides insight into the top-four worst practices for BI. It also provides guidance on how to avoid and/or overcome worst practices in order to tap into the true power of BI. By reading this paper, you will have a solid understanding of how to avoid BI failure and achieve success with your BI initiatives. 

This white paper examines how you can combine servers, storage, networking and management technologies into one integrated, ready-to-install solution that will help get you on the fast track to client virtualization. 

With so many options in the recruiting and applicant tracking software landscape, how do you select the one that's best for you? This paper can help, offering insight into the five most value-driven features cited in a comparison of leading products. Learn why job posting and workflow automation are considered crucial when investing in software. 

ERP implementations don't have to take months or years. This white paper discusses how Colfax Corp. implemented IFS Applications in as little as nine weeks. It presents a case study of Colfax's complex but rapid rollout, and offers fast tracking tips from Colfax Business Analyst Jay Michael. 

Network Rail’s CIO, Susan Cooklin, says her biggest challenge is increasing the business literacy of her IT staff. She said the rail company faces a period of restructuring and budget pressures. 

<p>This technical white paper provides Exadata Maximum Availability Architecture (MAA) insight for rapid deployment and efficient operation of Exadata Database Machine, focusing on the areas of: Exadata MAA Architecture, initial deployment, post-deployment Exadata MAA configuration, and Exadata MAA operational best practices.</p>