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Transform insights into action IBM’s: Watson and the future of data by IBM
June 06, 2011 - (Free Research)
Traditional computing systems are built to analyze only structured data, or to run analytics in batch reporting jobs. Explore how Watson is an example of the new kind of workloads that businesses will apply to achieve their business goals.
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Sybase Customer Success: Barclays Capital by Sybase, Inc.
June 15, 2011 - (Free Research)
Through increased information visibility and data accuracy, Barclays Capital was able to mitigate exposure to operational and reputational risk. Read the entire case study now, compliments of Sybase.
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Large-Scale Deployments with Servicemix 4 by FuseSource
March 31, 2009 - (Free Research)
Read this case study to learn how one growing Euopean retailer was able to migrate to an architecture that could support real-time delivery of shop data to the data center for processing and real-time communication of pricing events to its shops using open source integration software.
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Data quality best practices with real-time integration by IBM
February 08, 2012 - (Free Research)
This brief e-guide explores the notion that data quality issues are worse in real-time data integration applications versus batch-oriented techniques. In the form of two articles, this resource serves up options for real-time integration, touches on the concerns associated with it and outlines the proper steps required to address data quality.
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How the cloud is changing your service requirements by BMC Software, Inc.
October 25, 2011 - (Free Research)
This Executive Brief discusses IDC's perspective on how enterprise workload management requirements are changing and highlights the ways that workload automation solutions can address these emerging requirements.
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Mobile working in business - the facts. by ComputerWeekly.com
November 18, 2010 - (Free Research)
The tech chasm that has allegedly formed in the workforce created by a cross-generational 1divide – between those who grew-up with technology and those that didn’t – is vastly overstated.
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Gartner predictions around Social CRM by Infor CRM
February 08, 2012 - (Free Research)
This tip e-guide from SearchCRM.com features insight from Gartner's 2011 Magic Quadrant for social customer relationship management (CRM). Read this now to learn what challenges are cropping up in CRM, how social media is affecting CRM strategies and what the future of social CRM looks like.
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Social engagement tips from author Qualman by Infor CRM
February 07, 2012 - (Free Research)
Read this tip guide now to learn how to go about making the first move with your customers in Web 2.0 and what are the best tactics for engaging and retaining customers.
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E-Guide: Key Strategies for Improving Customer Service in a Down Economy by Citrix Online Go To Meeting
January 12, 2012 - (Free Research)
Read this e-guide and explore key techniques for using Web 2.0 technologies to improve your customer service, marketing and sales efforts. Discover a sound customer service strategy for your organization, as well as two types of online customer service initiatives.
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Enhance Customer Loyalty through Higher Responsiveness by Oracle Corporation
January 2008 - (Free Research)
The user experience associated with web applications relies in large part on the availability and management of their session data, its persistence, and its management. This white paper focuses on the topic of data availability and management for mission-critical web applications.
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Ovum: Business tips for using SMS and web chat by ComputerWeekly.com
February 2011 - (Free Research)
Web chat and SMS offer ways for enterprises to broaden channel support and personalize customer service without spending on complex solutions. While both solutions offer business benefits via customer outreach and support capabilities, they are currently two separate solutions.
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Service. Smarter. Thriving in the age of the empowered customer by IBM
January 2012 - (Free Research)
In this white paper, learn all about IBM's smarter commerce approach, which considers the entirety of the business-to-business (B2B) and business-to-consumer (B2C) experience. Read on and gain insight into how you can separate yourself from the competition by offering outstanding customer care in the days, months and even years after a sale.
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Grocer Moves Shopping to the Palm of Customers’ Hands by SAP America, Inc.
December 2011 - (Free Research)
Read this Bloomberg Businessweek case study to learn how Swiss grocer Coop leveraged its customers' attachment to their iPhones with their long commutes and time-compressed schedules to boost both loyalty and sales with an iPhone shopping app that integrates with its back-end SAP ERP and CRM systems.
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Reinventing the Web Channel to Maximize B2B Sales and Customer Satisfaction by Oracle Corporation
April 2011 - (Free Research)
As e-commerce continues to grow, customer expectations for B2B e-commerce are changing rapidly. Business to business (B2B) companies that wish to grow and become more profitable are realizing that the old ways of doing business are insufficient and are investing in e-commerce platforms.
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