This edition of the CEM e-zine examines the role social media can play in your company. Learn how Major League Baseball is capitalizing on this revolution to fill its stands even during the darkest of times of the season, why Pinterest is such a success and how Dell measures it's social media success by tracking 22,000 daily online comments. 

Real-time, global data updates have become a critical business requirement for financial-services firms. Quick reactions require near-instant access to data, risk analysis and deeper computational analysis for effective decision making. View this webcast to learn how to better manage ever-increasing data volumes and transaction rates. 

The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels. 

This webcast discusses strategies and advantages for leveraging web content management to improve your online marketing initiatives. 

This paper discusses using predictive analytics to improve customer satisfaction. 

This analyst report examines how you can protect brand integrity and ensure governance through social compliance initiatives. 

Many organisations implement “learning engagements,” or training programmes, to increase employee satisfaction, realise better team performance, and improve communication. 

The tech chasm that has allegedly formed in the workforce created by a cross-generational 1divide  – between those who grew-up with technology and those that didn’t – is vastly overstated. 

This white paper explores employee performance in today's organizations and examines how poor data analysis is contributing to percentage increases. Discover the right way to measure performance by ensuring data validity through key tactics and realize how accurate measurements can help drive business success. 

In this comprehensive white paper, learn the key steps to enhancing your security visibility so that you have a voice at the executive table and not just a seat. 

<p>To meet the challenges to your security, you need to put in place user education and awareness, preventive measures and a modern web security solution. This guide covers five essential preventive measures you should implement to reduce your risk and keep ahead of the threats.</p> 

This Technical Standard provides a taxonomy describing the factors that drive risk – their definitions and relationships. This Technical Standard is not a reference or tutorial on how to assess or analyze risk, as there are many such references already available. 

This expert e-guide looks at two real world case studies of how businesses used mobile technology to improve CRM.