WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..
		TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..
		CRM without Compromise: A Strategy for Profitable Growth by SAP America, Inc.. Build your CRM system so it is flexible enough to quickly respond to changing customer needs and business challenges to sustain a competitive advantage and enjoy a profitable more... >> Discover more offerings from SAP America, Inc..

Business Objects Learning Zone by Business Objects August 2008 - (Free Research) This handy Resource Center gives you all the goods with none of the fluff; it includes white papers, Web seminars on ROI, podcasts, peer case studies and demonstrations-all logically organized so you can easily learn how BI can help your… (WHITE PAPER) READ ABSTRACT |

Your Business Online: Successful Domain Strategies by BuyDomains.com June 2008 - (Free Research) There are some key considerations to keep in mind as you prepare to buy domains for your business, watch this Webcast to get insight on the dos and don’ts of buying a domain name. (WEBCAST) READ ABSTRACT |

Domain Basics: Premium Domains, Primary Registration and TLDs by BuyDomains.com June 2008 - (Free Research) This brief will explain the differences between a premium domain name and a primary registration Domain, and discuss TLDs - “Top Level Domains”. (WHITE PAPER) READ ABSTRACT |

Domain Basics by BuyDomains.com March 2008 - (Free Research) This podcast discusses domain and web related topics with the goal of helping the small business owner’s secure and develop their online presence driving revenue and growth. (PODCAST) READ ABSTRACT |

Network Cabling Basics - What You Need to Know about 10Gb/s by Siemon June 2008 - (Free Research) Siemon offers Network Cabling Services to ensure proper network cabling installation and design from the work area to the data center. (WHITE PAPER) READ ABSTRACT |

ONLINE, ON TARGET: Securing a High-Performance Online Address for Your Business by BuyDomains.com March 2008 - (Free Research) This brief is designed to review the basics about acquiring a great domain for your online business. It discusses the changing online landscape and the basic differences between premium and primary registration domains. (WHITE PAPER) READ ABSTRACT |

Sage Accpac: Scalable ERP solutions for Small/Mid-sized Businesses by Sage Software Inc. (E-mail this company) Sage Accpac ERP system is a robust accounting and operations system for small and midsized businesses. You can create a perfect fit for your business by opting for only the modules you need now, then integrating additional functionality as you grow. With our full range of applications, you have the ability to streamline your entire enterprise.  (ASP & SOFTWARE PRODUCT)

Untangling Data Deduplication by Overland Storage. July 2008 - (Free Research) In this videocast, analyst and industry veteran Arun Taneja uncovers some of the important basics and trends related to data deduplication. (VIDEOCAST) READ ABSTRACT |

Power Basics for IT Professionals by Hewlett-Packard Company June 2008 - (Free Research) In the next decade, power, with its attendant heating, cooling, cost, reliability and dependability issues, will be the greatest challenge for the vast majority of data center operations. (WHITE PAPER) READ ABSTRACT |

Enterprise Benefits of Real-Time Contact Center Performance Management by Genesys Co. July 2008 - (Free Research) Real-time CCPM solutions give contact center management an objective and quantifiable method for identifying, capturing and communicating customer or operational issues quickly enough to prevent them from causing more damage. (WHITE PAPER) READ ABSTRACT |

Proactive Contact Center Management: A New Paradigm for Driving Continuous Improvement? by Genesys Co. June 2008 - (Free Research) This white paper is intended to give you a sense of what these new proactive management technologies can do for you, and to help you establish criteria for evaluating products in this arena. (WHITE PAPER) READ ABSTRACT |

Taking a SIP: What Executives Should Know about IP Transformation in the Contact Center by Genesys Co. September 2008 - (Free Research) This white paper is intended for executives who are seeking to understand why SIP is a must-have technology for the contact center today. (WHITE PAPER) READ ABSTRACT |

Search Engine Optimization (SEO) 101 by HubSpot June 2008 - (Free Research) What is SEO? Why is it important? Attend this free webinar to learn what you need to know to optimize your site for search engines. This webinar will cover the basics of SEO, what you need to know to get started or hire a consultant. (WEBCAST) READ ABSTRACT |

Load Balancing 101: Nuts and Bolts for Application Delivery Controllers by F5 Networks (E-mail this company) November 2007 - (Free Research) Load balancing technology is the basis from which today’s Application Delivery Controllers operate. But the pervasiveness of load balancing technology does not mean it is understood or discussed other than from a basic, network-centric viewpoint. This white paper strips away some of the mystery and magic from basic load balancing practices. (WHITE PAPER) READ ABSTRACT |

Using Real-Time Information to Improve Contact Center Performance by Genesys Co. May 2008 - (Free Research) From this 15-minute podcast, you'll walk away with ideas about how real-time analytics can enhance call center performance and how to execute on a real-time strategy in your call center. (PODCAST) READ ABSTRACT |

Increase First Contact Resolution: The Key to Superior Support by Citrix Online-GotoAssist July 2008 - (Free Research) John Ragsdale, VP of Research for SSPA makes a business case for improving first contact resolution and explain how it links to significantly reduced operating costs and increased customer loyalty. (WEBCAST) READ ABSTRACT |

Simplifying Contact Center Technology by Oracle Corporation. August 2008 - (Free Research) Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology. (WHITE PAPER) READ ABSTRACT |

The Intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction by Genesys Co. March 2008 - (Free Research) Download the new business paper, The intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction and discover how your contact center can actually anticipate customers' needs and allow them to control the interaction. (WHITE PAPER) READ ABSTRACT |

Defining DLP by Utimaco Safeware September 2008 - (Free Research) This presentation will cut through the hype and hyperbole and help security professionals identify the key benefits and drawbacks to deploying a DLP product. (VIDEOCAST) READ ABSTRACT |

Everything You Don't Know about Desktop Search by ISYS Search May 2008 - (Free Research) Discover the difference between today's newer consumer desktop search products and the mature, tried-and-true business-oriented solutions. Includes a 12-step checklist to help you better evaluate desktop search for the enterprise. (WHITE PAPER) READ ABSTRACT |

The CIO's Guide to Wireless in the Enterprise by BlackBerry March 2008 - (Free Research) Mobile devices are no longer just for high-level executives. More and more employees are discovering the benefits of being connected to the corporate email server. Learn more about today's wireless technologies and deploying them within organizations. (WHITE PAPER) READ ABSTRACT |

Genesys Global Consumer Survey - 2007 by Genesys Co. March 2008 - (Free Research) This survey highlights the importance of the contact centre experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations. (WHITE PAPER) READ ABSTRACT |

Maximize IT Flexibility and Lower Costs with Grid Computing on Windows by Oracle Corporation. June 2008 - (Free Research) View this webcast to learn about grid capabilities including resource pooling and sharing, dynamic resource provisioning, and automated monitoring and management. (WEBCAST) READ ABSTRACT |

Maximize IT Flexibility and Lower Costs with Grid Computing on Windows Podcast by Oracle Corporation. April 2008 - (Free Research) Download this podcast to learn about grid capabilities including resource pooling and sharing, dynamic resource provisioning, and automated monitoring and management. (PODCAST) READ ABSTRACT |

Seamless Customer Conversations: Driving Intelligent Interactions in the Contact Center by Infor. March 2008 - (Free Research) Contact centers are becoming primary interaction points for many customers. Learn how to make these important interactions more personalized and intelligent for customer retention and increased sales opportunities. (WHITE PAPER) READ ABSTRACT |

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