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Best practices for integrating your contact centre with salesforce.com by ComputerWeekly.com

March 11, 2013 - (Free Research)
Analyst group, Nucleus Research explores how companies can use technologies such as Genesys Connect to deliver more value from their service cloud investment 
(ANALYST REPORT) READ ABSTRACT |

New Opportunities for Business Intelligence: Seven Ways to Deliver a Superior Customer Experience Now by Information Builders

April 30, 2013 - (Free Research)
Customer service has a profound impact on profitability. And even more, you have to think about your reputation in this age of social media. Read this informative white paper analyzing seven exciting technology innovations that can empower businesses to optimize customer service in today's multi-channel world. 
(WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Virtualization Best Practices - Beyond Virtualization Basics by Dell and Microsoft

April 23, 2010 - (Free Research)
In part 1 of this three part presentation, Greg Schulz takes an advanced look at virtualization, use case scenarios, and identifies the costs and technology impacts. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

E-Book: Understanding In-Database Analytics Technology - Benefits, Use Cases and ROI by Sybase, an SAP company

November 11, 2009 - (Free Research)
Learn all about in-database technology in this E-book, designed to give you a complete overview of the technology and how it can be leveraged successfully. Read on to learn why more companies are choosing to leverage this new technology - and learn more about their ROI and business results. 
(EBOOK) READ ABSTRACT |

Global lessons in eHealth implementation by ComputerWeekly.com

April 02, 2012 - (Free Research)
This report from KPMG, packed with case studies, looks at the drivers for innovation in e-health. 
(JOURNAL ARTICLE) READ ABSTRACT |

Genesys Global Consumer Survey - 2007 by Genesys

March 27, 2008 - (Free Research)
This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations. 
(WHITE PAPER) READ ABSTRACT |

Presentation Transcript: The Business Case for Database Activity Monitoring-- Who's Watching the Watchers? by Guardium, an IBM Company

March 16, 2010 - (Free Research)
This Presentation Transcript is an introduction to database activity monitoring and covers the basics of how this important technology works. It also offers tips on how to demonstrate to business leaders that database activity monitoring can not only help data protection efforts, but can also augment an organisational compliance program. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

SearchSoftwareQuality.com eGuide: CMMI for development: An overview of a process improvement model by IBM

August 15, 2011 - (Free Research)
Don't miss this e-guide, expertly compiled by SearchSoftwareQuality.com, to learn the basics of CMMI and it's best use cases in today's enterprise environment. 
(EGUIDE) READ ABSTRACT |

Networking Basics: What You Need to Know by Cisco Systems, Inc.

October 2008 - (Free Research)
When looking at networking basics, understanding the way a network operates is the first step to understanding routing and switching. Read this white paper for more. 
(WHITE PAPER) READ ABSTRACT |

But, Will Customer Measurement Improve Our Profits? by Mindshare Technologies

March 2008 - (Free Research)
The purpose of this paper is to outline the basics of the correlation between loyalty and profits and to present the case for continuous customer and employee feedback. 
(WHITE PAPER) READ ABSTRACT |

Combating Spam: Building a Business Case for Anti-Spam Technology by KnowledgeStorm Webinars (E-mail this company)

September 2004 - (Free Research)
The following KnowledgeStorm Webinar focuses on Enterprise Spam filtering and how to combat spam. Featuring expert commentary from Nucleus Research analyst Shruti Yadav, the Webinar offers advice to organizations grappling with the growing problem of spam. Duration- 60 minutes. 
(WEBCAST) READ ABSTRACT |

Best Practices for Application Portfolio Management by SearchSoftwareQuality.com

July 2013 - (Free Research)
In this handbook, find best practices in the daunting world of application portfolio management. Get the basics on building a business case for APM—as well as tips on measuring the financial benefit of each application. 
(EGUIDE) READ ABSTRACT |

Leverage Cloud-Based Contact Center Technologies to Deliver Great Customer Experiences by Genesys

March 2013 - (Free Research)
In this white paper, explore the results of a survey from Forrester Research, Inc. to see how companies are dealing with contact center challenges and new technologies. 
(WHITE PAPER) READ ABSTRACT |

Blog: DevOps for the mainframe by IBM

April 2013 - (Free Research)
Learn the basics of DevOps and important information you need to know in order to create a successful strategy. 
(WHITE PAPER) READ ABSTRACT |

CW+: PA Consulting: Securing data in the cloud by ComputerWeekly.com

August 2010 - (Free Research)
Economies of scale, flexibility and costreduction – cloud advocates have made sure that we are familiar with these potential benefits, even if we have yet to agree on an exact definition of cloud computing. But doubters argue that none of these benefits will actually be available unless some fundamental security issues can be overcome. 
(WHITE PAPER) READ ABSTRACT |

Webcast Enterprise Service Architecture: Building a Platform for Strategy-Driven Transformation by OpenText

December 2012 - (Free Research)
View this webcast to learn more about building a platform for your strategy-driven transformation. It outlines the goals and objectives you may have and how the services can help you reach these goals and strategies. Uncover some of the key ProVision differentiators as well as other benefits by viewing this resource now. 
(WEBCAST) READ ABSTRACT |

E-guide: Best Practices to Get Started with Desktop Virtualization by Dell, Inc. and Intel®

June 2013 - (Free Research)
This expert guide from SearchVirtualDesktop.com examines the 4 most common desktop virtualization use cases and details what you can expect from each case so that you have a better idea of what direction your project should go in. 
(EGUIDE) READ ABSTRACT |

Expert insight into network virtualization basics by SearchSecurity.com

April 2012 - (Free Research)
Access this e-guide to learn how your organization can take advantage of network virtualization. This resource outlines the basics of this new technology and explores its benefits. 
(EGUIDE) READ ABSTRACT |

Presentation Transcript: The Basics of RAID by Nexsan

July 2010 - (Free Research)
A RAID is a method of ganging up, so to speak, a bunch of disk drives, such that the availability and/or the performance is actually improved. Read this transcript for more basics of RAID. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Deduplication Backup Basics for Small Businesses by Symantec Corporation

December 2011 - (Free Research)
Data deduplication is one of the hottest and must-have technologies in the storage world today. For companies that haven't yet implemented dedupe into their backup systems, the interest is growing. Read this expert E-Guide to learn the dedupe backup basics for small businesses. 
(EGUIDE) READ ABSTRACT |

Open source development with Eclipse: Master the basics by IBM

March 2012 - (Free Research)
Learn the basics and get started working with the Eclipse, an extensible open source development platform. 
(PRODUCT OVERVIEW) READ ABSTRACT |

Regain control: Advancing Information Management By Going Back to the Basics by Hewlett-Packard Limited

May 2013 - (Free Research)
This resource describes a back-to-basics approach to enterprise content management (ECM) that gives you the power to organize and properly manage the growing information volumes in your enterprise. 
(WHITE PAPER) READ ABSTRACT |

Transcript: Covering the basics in MDM? Why it’s time to advance your strategy by BlackBerry

November 2012 - (Free Research)
Uncover the latest in the world of enterprise mobility as you uncover today's real world problems, traits of the most secure organizations, the future of mobility, and much more! 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Server Virtualization Basics E-book: Understanding the Virtualization Market by NetApp

June 2012 - (Free Research)
This essential e-book examines the growing virtualization market and analyzes key virtualization platforms and their features. Discover the benefits and challenges of adopting virtualization in your data center today. 
(EBOOK) READ ABSTRACT |

UPMC Health Plan Optimizes Customer Conversations to Ensure Service Excellence by Genesys

September 2013 - (Free Research)
Consult this case study today to learn how UPMC Health Plan developed an innovative customer service strategy that provided consistent, personal customer experiences, enabled constant service improvements, and more. 
(CASE STUDY) READ ABSTRACT |

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