Basics Of Calls White Papers, Basics Of Calls Software, Basics Of Calls Research, Hardware and Services

Server Virtualization Basics: How Server Virtualization Works by Dell and VMware

March 16, 2012 - (Free Research)

What is server virtualization? If you're just getting started virtualizing your data center or looking for a refresher on server virtualization basics, this expert e-guide is just the resource you need. This handy and concise guide covers the essentials of what virtualization is and how you can put the building blocks in place.

(EGUIDE)

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ReferenceWare by SkillSoft Corporation

ReferenceWare – the fastest way to problem-solve and learn - provides full access to the unabridged contents of thousands of business and technology titles in a searchable, collaborative environment!

(SOFTWARE PRODUCT)

Find the most effective cloud services for your business by HP & Intel

October 21, 2011 - (Free Research)

HP is driving the evolution of what we call the Instant-On Enterprise. It is an enterprise that embeds technology into everything it does to better serve citizens, partners, employees, and clients.

(WHITE PAPER)

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Compare and Contrast SPB and TRILL by Avaya

November 01, 2011 - (Free Research)

With the amount of data center consolidation occurring today, moving to server virtualization has happened very quickly. This whitepaper discuss SPB and TRILL, two emerging technologies that wish to virtualize networks without adding complexity.

(WHITE PAPER)

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Windows 7 Migration Station by Dell and Microsoft

May 23, 2011 - (Free Research)

This handbook will cover best practices for moving to Microsoft Windows 7, including assessing Windows 7 to determine if it’s a good move for your organization, which applications in your organization should move over, what help is out there for your migration project and licensing.

(EBOOK)

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Virtual Desktop Storage Basics: Storage Allocation for VDI by Dell, Inc.

April 19, 2012 - (Free Research)

Virtual desktops may make management easier, but you have to make sure you have the right storage in place. Check out this 2-page white paper for an overview of storage-allocation tactics and technologies that will help you fully reap the cost and efficiency benefits that VDI promises.

(WHITE PAPER)

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Dell Server Solutions- Server Basics by Dell, Inc. and Intel

April 12, 2011 - (Free Research)

Business comes in all shapes and sizes. So do servers. Access this video to learn how Dell makes it easy to find the perfect Tower, Rack or Blade Server for your business.

(VIDEO)

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Server Virtualization Basics Interactive Classroom by Dell and VMware

September 16, 2011 - (Free Research)

This comprehensive interactive classroom explores what you need to know about server virtualization, and provides insights, analyses, and answers to FAQs.

(VIRTUAL SEMINAR)

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UPS Basics by Eaton Corporation

February 07, 2012 - (Free Research)

This resource introduces what a UPS is and explores what kinds of UPS are available. Discover how to select the right UPS and accessories for your needs.

(WHITE PAPER)

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SOA for Dummies: IBM® Limited Edition Mini eBook by IBM

April 12, 2012 - (Free Research)

Service-oriented architecture (SOA) makes technology a true business enabler and empowers business and technology leaders to respond to change with increased agility. This e-book introduces you to the basics of SOA in context with the real-life experiences.

(EBOOK)

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What Every IT Manager Needs To Know About Project Management by Global Knowledge

May 01, 2009 - (Free Research)

It is important for the IT Manager to know the basics of formalized project management. Why? Because every organization needs to be able to implement change and almost all important changes are defined or implemented through project teams.

(WHITE PAPER)

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Deduping Explained: Data Deduplication in Backup Storage by Quantum Corporation

May 24, 2010 - (Free Research)

This tutorial will provide you with a high level overview of the basics of deduplication for both primary storage and backup.

(WHITE PAPER)

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Debunking Security Concerns with Hosted Call Centers by inContact

September 16, 2011 - (Free Research)

This comprehensive white paper explores the call center landscape, details the benefits of hosted call centers along with the risks involved in cloud-based services.

(WHITE PAPER)

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Cloud Computing for the Call Center: The Next Revolution by inContact

May 04, 2010 - (Free Research)

The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels.

(EBOOK)

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Predictive Maintenance for Manufacturing - How to improve productivity, minimize downtime and reduce costs by IBM

August 17, 2011 - (Free Research)

Avoiding unscheduled downtime and equipment failure while trying to maintain quality standards is paramount. Producing high-quality goods and optimizing resources is the ultimate goal of any manufacturing organization. Predictive maintenance, fueled by predictive analytics, helps minimize downtime and saves money. Read this paper to learn more.

(WHITE PAPER)

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Ten Ways to Dodge CyberBullets: Reloaded by ESET

January 26, 2012 - (Free Research)

In this paper, ESET research teams revisit their top ten list on what people can do to protect themselves against malicious activity, and offers key advice based on today’s changing environments, while still applying the basic principles.

(WHITE PAPER)

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Call Recording with BlackBerry Smartphones by BlackBerry

May 03, 2012 - (Free Research)

<p>Many organizations use call recording for regulatory compliance and risk management, but the workplace is growing more mobile by the minute. How can you extend this to mobile devices? Learn the importance of call recording for mobile communications and how to achieve this in your enterprise. </p>

(WHITE PAPER)

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Gartner-A step-by-step approach to successful Business Intelligence by IBM

April 19, 2012 - (Free Research)

Decision-making is buoyed by strong business intelligence (BI). For small to midsize businesses (SMBs), formulating an approach to BI can be a challenge. Incremental steps are pivotal for SMBs, according to this paper featuring insight from Gartner. Read this and learn why starting with the basic before evolving deeper is the proven path.

(WHITE PAPER)

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MPLS VPN Tutorial: What you should know by XO Communications

March 14, 2012 - (Free Research)

In this expert E-Guide from SearchEnterpriseWAN.com, explore the next generation of networks: Multiprotocol Label Switching (MPLS) networks.

(EGUIDE)

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FCR Done Right! by Enkata Technologies

April 26, 2012 - (Free Research)

Access this white paper to learn how to build an operational FCR program without sacrificing your budget.

(WHITE PAPER)

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Global lessons in eHealth implementation by ComputerWeekly.com

April 02, 2012 - (Free Research)

This report from KPMG, packed with case studies, looks at the drivers for innovation in e-health.

(JOURNAL ARTICLE)

Introduction to Storage and How it is Applied in the Virtual World by SearchVirtualDesktop.com

March 30, 2012 - (Free Research)

In Joe Shonk's many virtual desktop and application journeys over the last few years, a reoccurring theme has continued to persist: storage.

(VIRTUAL SEMINAR)

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The Lync Server Dial Plan: An Introduction to Preparing for Implementation by Global Knowledge

September 29, 2011 - (Free Research)

Access this resource for an overview of the configuration requirements that enforce calling privileges and call route selection, and discover how a voice policy is implemented.

(WHITE PAPER)

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IRMC Used VMware Virtual Desktop Infrastructure to Virtualize its Call Center Operations by AMD and VMware, Inc (E-mail this company)

March 2008 - (Free Research)

IRMC used VMware Virtual Desktop Infrastructure to virtualize its call center operations and support multiple call centers from a central data center, reducing IT costs while improving flexibility and competitiveness.

(CASE STUDY)

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Cloud Cover for the Call Center: Meeting Demands Intelligently and Efficiently by Oracle Corporation

March 2012 - (Free Research)

This paper covers many of the complications and complexities of managing a call center. It explores the various solutions available and offers pros and cons to each of the options. It shows the positive financial impact picking the right choice can have.

(WHITE PAPER)

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