This nine-page Buyer's Guide to Customer Relationsip Management (CRM) analyses the factors CIOs and senior IT professionals will need to consider as they plan their CRM strategies. 

This document presents a reference architecture and additional controls needed to address the three cloud challenges to achieve PCI compliance. 

Traditional enterprise resource planning (ERP) systems are too heavy, too complex, and too expensive. Read this paper to discover an alternative ERP strategy that provides the agility, visibility and controls beyond basic accounting needed in today’s climate of constant change, increasing regulatory oversight, and instant information access. 

With the rise of consumerization and increasing movement of resources to the cloud, access management, enforcement and auditing have become more complex than ever before. And there are still some basic access management challenges that need to be addressed. This paper outlines 5 predictions for 2012 for access management. 

Tape remains the most cost effective, energy efficient and reliable program technology for storing large amounts of inactive, off-line or near-line data while complimenting disk-based data protection and retention solutions. Read this paper and find out why. 

USA Technologies sought a solution that offered better QA and testing to meet the expanding demand of transactions at its 48,000 point-of-sale, cashless micro-transaction machines. This paper outlines the solution it chose and how it offers an automated software load and elevated performance testing. Read this to learn more about its benefits. 

The compliance environment will continue to grow more complex as security threats progress. But adhering to the requirements doesn’t have to be a struggle – if you use the right approach and tools. This resource offers 5 steps to resolving the most basic compliance challenges as well as introduces integrated tools to help you tackle each step. 

This paper from looks Ovum Research examines the key criteria and considerations you need to be aware of when evaluating your organizations BI and analytics strategy. 

<p>Whether you are looking to upgrade your current PeopleSoft software or implementing for the first time, this white paper provides a clear description of the value added benefits you can expect to see from PeopleSoft Enterprise Financial management 9.1.</p> 

Although pay levels are unlikely ever again torise as fast as they did at the end of the 1990s when fears about the “millennium bug” stoked thefires of an already over-heated job market – or to fall as fast as they did when the bug failed to bite– employers are acutely aware of the need to keep a close eye on short- and long-term pay trends. 

This paper examines an array of solutions for SAP customers to optimize the Order-to-Cash processes in ways that contain costs and achieve optimum organizational efficiency, high customer retention and successful cash management. 

Greg begins with an introduction to storage and networking terminology, which helps to demystify complicating acronyms and other jargon used by storage and networking specialists. 

How to have a successful customer relationship management (CRM) implementation.