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The Fast Track to Service Management Success: Software as a Service by CA Technologies.

September 2008 - (Free Research)
This paper begins with a discussion of the challenges that SMBs face in managing and supporting the IT solutions they need to run their businesses and examines the obstacles they face trying to effectively meet service management objectives. 
(WHITE PAPER) READ ABSTRACT |

CW Buyer's Guide: Customer Relations (CRM) by ComputerWeekly.com

October 2011 - (Free Research)
This nine-page Buyer's Guide to Customer Relationsip Management (CRM) analyses the factors CIOs and senior IT professionals will need to consider as they plan their CRM strategies. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Achieve Low Cost, Secure and Reliable Email with SaaS-based Unified Email Management by Mimecast

April 2011 - (Free Research)
This Case Study assesses the deployment of Mimecast SaaS-based Unified Email Management (UEM) solution at Basic Energy Services, a renowned publicly traded oilfield services Company. IDC examines the effectiveness of the Mimecast solution and its services in meeting Basic Energy Services' needs and the reasons why the Mimecast solution was chosen. 
(CASE STUDY) READ ABSTRACT |

Meeting the Requirements of DoD Directive 8570.1 by Global Knowledge Network, Inc.

March 2006 - (Free Research)
The Department of Defense's manual, DoD 8570.01-M Information Assurance Workforce Improvement Program, supports DoD Directive 8570.1, which requires all individuals possessing privileged access to a DoD Information System (IS) to be trained and certified in the secure operation of computer systems used throughout the DoD's Global Information Grid. 
(WHITE PAPER) READ ABSTRACT |

Provergent Suite - Telecom Order & Inventory Software by Digital Fairway, Inc.

The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory. 
(SOFTWARE PRODUCT)

Business Skill Courseware by SkillSoft Corporation

SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations. 
(ASP & SOFTWARE PRODUCT)

Forum XWall - Web Services Security Firewalls - Prevent Unauthorized Access by Forum Systems

Forum XWall™ is the industy's first Web Services Firewall equipped with data authentication as well as XML intrusion prevention to actively protect against unauthorized access, XML viruses, data corruption and denial of Web service attacks. Forum Systems is the leader in Web Services Security. 
(SOFTWARE PRODUCT)

Understanding the Basic Configuration of the Adaptive Security Appliance (ASA) by Global Knowledge

February 2009 - (Free Research)
The Adaptive Security Appliance is the latest firewall appliance in the Cisco security arsenal and provides a number of services to protect your "trusted" network users from "untrusted" users. 
(WHITE PAPER) READ ABSTRACT |

Security on a Budget by Global Knowledge

May 2011 - (Free Research)
This expert white paper establishes the ultimate IT security goal: the most reliable preventative and detective security system possible with the least amount of capital expenditure. From common sense solutions to revolutionary concepts, instructor James Michael Stewart challenges IT pros to explore his methods of saving money on company security. 
(WHITE PAPER) READ ABSTRACT |

10 Essential Security Policies by Global Knowledge

May 2010 - (Free Research)
Writing a corporate security policy might seem complex, but ultimately it is a collection of many small policies. These ten security policies (or sub-policies) are essential to every organization, regardless of size, location, age, mission, or the product or service produced, and are presented here (in no particular order). 
(WHITE PAPER) READ ABSTRACT |

Fibre Channel Essentials by Global Knowledge

January 2010 - (Free Research)
The protocol utilized to transport data between servers and storage for High Performance Computing (HPC) and to define a Storage Area Network (SAN) is Fibre Channel(FC). Fibre Channel is an "invisible" protocol, because it is only known to the technicians that implement it and keep it working. This paper will provide an overview of this technology. 
(WHITE PAPER) READ ABSTRACT |

Sedona Conference® Commentary On Legal Holds: The Trigger & The Process by ZANTAZ

January 2008 - (Free Research)
This Article, intended to provide guidance on those issues, is divided into two parts: The "trigger" and the "legal hold." 
(WHITE PAPER) READ ABSTRACT |

CW+ XpertHR: Computer staff salary survey by ComputerWeekly.com

July 2010 - (Free Research)
Although pay levels are unlikely ever again torise as fast as they did at the end of the 1990s when fears about the “millennium bug” stoked thefires of an already over-heated job market – or to fall as fast as they did when the bug failed to bite– employers are acutely aware of the need to keep a close eye on short- and long-term pay trends. 
(WHITE PAPER) READ ABSTRACT |

Use of Cloud in Public Sector - Jeff Bergeron Video: by HP

January 2012 - (Free Research)
Cloud computing is making its way into the public sector, enabling significant cost-savings and providing the tools to enhance communication, monitoring and security. Take a look at this videocast for an in-depth look at the use of the cloud in the public sector and learn about four basic models you can leverage for successful cloud adoption. 
(VIDEOCAST) READ ABSTRACT |

What's Happening on Your Shop Floor? by Plex Systems

March 2009 - (Free Research)
Until recently, it was difficult for manufacturers to obtain a true picture of what was happening on the shop floor. Real-time, accurate data reflecting production activity, planned production schedules, quality checks, machine breakdowns, inventory levels or a shortage of materials made it a challenge for shop floor management to keep track.. 
(WHITE PAPER) READ ABSTRACT |

Part 1: Basic Storage and Networking Terms by EqualLogic, Inc.

February 2008 - (Free Research)
Greg begins with an introduction to storage and networking terminology, which helps to demystify complicating acronyms and other jargon used by storage and networking specialists. 
(VIDEOCAST) READ ABSTRACT |

Understanding Database.com system and data access controls by Salesforce.com

January 2012 - (Free Research)
The principle of least privileges is a basic concept that means granting system administrators and users no more privilege that what is necessary to perform their jobs. View this resource for a step-by-step guide on how Database.com enables easy implementation of security policies of least privilege for all types of users. 
(WHITE PAPER) READ ABSTRACT |

InterSystems TrakCare and HP Converged Medical Infrastructure by Intel and HP

November 2011 - (Free Research)
Faced with increasing expectations of care and expensive drugs, procedures and equipment, health care facilities must deliver better outcomes at a reduced cost. Learn about a health care system that delivers the right information at the right time—helping clinical personnel make better informed decisions based on pertinent data. 
(WHITE PAPER) READ ABSTRACT |

The Impact of Next-Generation Storage on IT Efficiency by Dell Compellent

January 2012 - (Free Research)
This live webinar discusses how cutting-edge storage technology is helping to reduce IT costs and improve business agility.  Watch now to learn how these next-generation storage features are helping him streamline storage management, automate IT operations, slash storage costs, and free up IT personnel to perform other value-added tasks. 
(WEBCAST) READ ABSTRACT |

Cloud Adoption Advisor by IBM

November 2011 - (Free Research)
This resource details how a cloud adoption advisor can help customers identify the Cloud Entry Point(s) most appropriate for them, help sellers work with clients to identify the Cloud Entry Point(s) and provide basic guidance on adoption next steps. 
(ASSESSMENT TOOL) READ ABSTRACT |

Ten Ways to Dodge CyberBullets: Reloaded by ESET

January 2012 - (Free Research)
In this paper, ESET research teams revisit their top ten list on what people can do to protect themselves against malicious activity, and offers key advice based on today’s changing environments, while still applying the basic principles. 
(WHITE PAPER) READ ABSTRACT |

Seeing the Big Picture: A Corporate Guide to Better Decisions through IT by SAP America, Inc.

June 2009 - (Free Research)
Real-time visibility provides a means to verify and justify results, as well as full confidence that your company is leveraging the right information at the right time. With the right IT personnel and infrastructure, small and medium companies can respond quickly and effectively to changes in the market. 
(WHITE PAPER) READ ABSTRACT |

Orchestrating your Disaster Recovery with QuorumLabs onQ: Video by QuorumLabs

December 2011 - (Free Research)
Check out this video for a hands-on introduction to a complete disaster recovery solution that can automate the backup and protection of your servers and ensure full recovery within minutes from an intuitive, one-click interface. This video will walk you through the basic functions of this appliance, and outline the benefits it can bring you today. 
(VIDEO) READ ABSTRACT |

FAQ Guide: Disk Archive Appliances a Niche Approach to Long-Term Retention by Imation Corp. (E-mail this company)

December 2011 - (Free Research)
There are two basic types of disk archive appliances that offer solutions to companies of all sizes - but the product class is a small one, and projected growth rates are low. Check out this SearchDataBackup.com E-Guide to find out whether or not an archiving appliance is a good fit for your company. 
(EGUIDE) READ ABSTRACT |

Optimize the management of your complex IT environment by Hewlett-Packard Company

October 2011 - (Free Research)
Learn how WIND Hellas, a Greek telecommunications service provider, uses HP Operations Manager as a ‘single pane-of-glass’ for their entire IT environment, where many issues that were originally sent out to various IT teams for resolution are now taken care of by first-line support personnel. 
(CASE STUDY) READ ABSTRACT |

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