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Leading Auto Repair Services Provider Boosts Efficiency with Easy-to-Use CRM Solution by Microsoft
July 25, 2008 - (Free Research)
After evaluating several customer relationship management solutions, including Salesforce.com, the company replaced NetSuite CRM with Microsoft Dynamics® CRM. Using Microsoft Dynamics CRM, the company cut call times in its customer support call center by 30%, reduced agent training time by 25 percent, and strengthened its growth capacity.
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Airline Personnel Fain Quick, Easy Access to Flight Information on Blackberry Smartphones by BlackBerry
February 25, 2009 - (Free Research)
When Sun Country Airlines needed a solution to give employees data about flights and information to improve customer service and operations management, they turned to Blackberry. The Solution? Six highly useful applications were created for 50 BlackBerry smartphones to help airline employees check everything from delayed flights to lost baggage.
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SafeGuard Enterprise by Sophos Inc.
December 01, 2009 - (Free Research)
Protect your confidential information and comply with regulatory mandates. SafeGuard Enterprise provides multi-layered endpoint data security by combining encryption and data leakage prevention. Try it for yourself with this 30-day trial.
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Two Paths to Service Class Packet Optical by ECI Telecom
September 01, 2009 - (Free Research)
As services shift to IP protocols and bandwidth demands grow, Wireline Telcos and Cable MSOs alike must evolve their infrastructures to become IP centric. Read this whitepaper to learn more about the two paths service providers are taking to get to this new infrastructure and how they both end up in the same place.
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Next Generation Backup and Recovery by Sun Microsystems and Symantec
December 14, 2009 - (Free Research)
In this informative webinar you will learn how Symantec and Sun combine their technologies and expertise to deliver breakthrough backup and recovery solutions that reduce both cost and complexity while increasing IT's capability to protect critical business data and minimize business disruptions during recoveries.
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First Server-Based Network by Dell, Inc. and Microsoft
January 11, 2007 - (Free Research)
Some small businesses are hesitant to move toward a server-based network. Not taking advantage of the benefits a server can bring to a small business could impair its productivity and its growth.
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Managing Performance Through the Web Application Delivery Chain - IDC by Gomez
October 05, 2009 - (Free Research)
In this paper Gomez poses several questions to Tim Grieser, vice president of IDC's Enterprise System Management Software program, on behalf of Gomez's customers. Read on to learn the answers to some of the most important questions regarding web-based applications.
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The Work-at-Home Agent Model for Improved Customer Loyalty by inContact
December 2009 - (Free Research)
Read this paper to learn about options for deploying and managing a home-based agent model with the ultimate goal being increased customer loyalty. As the key driver in this model, other cumulative benefits result: higher agent productivity, reduced attrition, lower operational costs, stronger
business continuity, and more.
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Disk-based data backup and recovery for SMBs (Podcast) by Zenith Infotech
November 2009 - (Free Research)
As storage capacity needs grow in SMBs, disk is increasingly being used as a backup storage target. In this FAQ, Executive Editor and Independent Backup Expert W. Curtis Preston, discusses the role of disk-based backup in the SMB space.
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IDC Research: Server Refresh to Meet the Changing Needs of IT by Sun Microsystems, Inc. and Intel Corporation
October 2008 - (Free Research)
One of the leading questions IT organizations face when thinking about their installed base of servers is when and how to refresh those servers. This white paper discusses why you should refresh, provides common approaches meet new requirements, and explores the x86-based Sun server line using Intel Xeon processors.
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Should Your Email Live In The Cloud? A Comparative Cost Analysis by Google Apps
January 2009 - (Free Research)
This report presents a spreadsheet cost model to help you calculate your fully loaded on-premise email costs and compare it against cloud-based alternatives. Bottom line: Cloud-based email makes sense for companies or divisions as large as 15,000 users.
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File Systems Define the Future for Managing Storage by Hewlett-Packard Company
December 2008 - (Free Research)
Read this study for a thorough review of the file-based storage market. It describes technology while establishing use cases, analyzing the opportunity, and putting forth assumptions about the future.
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How Bad Are the Bad Guys? - The Changing Nature of Web Security Threats by Webroot Software, Inc.
September 2009 - (Free Research)
This whitepaper considers how Web-based security threats are evolving, within the context of IT trends including mobile, home computing, and other forms of remote access that could all potentially increase the attack surface of the organization. Read on to learn more about protecting your organization from emerging Web-based security threats.
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eGuide: An In-Depth Look at Data Deduplication Methods by CDW Corporation
September 2009 - (Free Research)
This E-Guide will discuss the various approaches to data deduplication. You'll learn the pros and cons of each, and will benefit from independent expert insight that will help you get the most out of the approach you take with data deduplication technology.
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Podcast - Best of Breed Data Protection: Architecting Deduplication and Virtualisation by Data Domain
November 2009 - (Free Research)
Discover the benefits of disk over tape-based storage systems. This podcast will examine a large medical nonprofit’s transition from a tape-based storage system to a disk-based system. Find out how this organisation increased backup performance, shortened RTOs, lightened management burden, cut costs and more by switching to disk-only storage.
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Learn about the 7 Advantages of Backing up into the Cloud by i365, A Seagate Company
October 2009 - (Free Research)
With EVault disk-based backup solutions, your data is automatically backed up and can be stored on-site, offsite or both with local and remote vaults. Learn about the 7 Advantages of Backing up into the Cloud by view this video.
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Delphi Capital Easily Shifts to EVault's Cloud-Based Managed Backup Services by i365, A Seagate Company
May 2009 - (Free Research)
This document provides an examination of Delphi Capital's implementation of the EVault Managed Backup Services and the firm's experience and opinions on the solution. End users can use this information to assess whether online backup services are applicable within their environment and what benefits can be expected.
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eGuide: Signature Vs. Anomaly-Based Behavior Analysis by TippingPoint
November 2009 - (Free Research)
Firewall and intrusion prevention systems across various enterprise networks routinely log hundreds of hacker attempts a day. To prevent successful attacks, two key detection approaches have evolved: signature-based and anomaly-based network behavior analysis (NBA). This E-Guide details each approach along with the pros and cons.
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SAN For Dummies, Chapter 13: Using Data De-duplication To Lighten The Load by FalconStor Software
February 2009 - (Free Research)
In chapter 13 of "Storage Area Networks For Dummies," important concepts of data de-duplication are detailed. The techniques described are designed to "lighten the load" of a company's data storage infrastructure, freeing up crucial storage space, and eliminating multiple instances of the same data.
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ESG Brief: Nexsan and FalconStor Team for High Performance, Operationally Efficient Disk-based Backup by FalconStor Software
August 2009 - (Free Research)
Disk-based backup, deduplication, and MAID are three of the most talked about technologies in the storage industry—each is so popular that organizations often purchase them individually just to see the capabilities they can bring to their environments. Now, all three are available in Nexsan's DeDupe SG—an integrated system from Nexsan & FalconStor.
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Disk Backup versus Tape Backup by i365, A Seagate Company
September 2009 - (Free Research)
Review the comparisons in this paper and learn the various ways that moving to disk-based backup and data protection solutions – as onsite software, SaaS or managed service – can be the smart move for your company.
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