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The Work-at-Home Agent Model for Improved Customer Loyalty by inContact

December 03, 2009 - (Free Research)
Read this paper to learn about options for deploying and managing a home-based agent model with the ultimate goal being increased customer loyalty. As the key driver in this model, other cumulative benefits result: higher agent productivity, reduced attrition, lower operational costs, stronger business continuity, and more. 
(WHITE PAPER) READ ABSTRACT |

E-Learning Benefits and ROI Comparison of E-Learning vs. Traditional Training by SyberWorks, Inc.

December 2008 - (Free Research)
The focus of this white paper will outline the benefits of web-based training along with a practical framework for developing ROI when looking at the cost of traditional training methods verses e-Learning. 
(WHITE PAPER) READ ABSTRACT |

The ROI and TCO Benefits of Data Deduplication for Data Protection in the Enterprise by Data Domain

August 2008 - (Free Research)
This whitepaper examines and quantifies the costs and benefits of backup with deduplication storage as strategic assets for data protection. Three organizations in different industries are discussed as case studies. 
(WHITE PAPER) READ ABSTRACT |

HEALTHsuite® - Claims Processing Software by RAM Technologies, Inc.

HEALTHsuite is an administrative claims processing system designed for health plans and other health care organizations. Rich in features and functions to support health plans of all sizes and types, HEALTHsuite supports all aspects of health care administration including HMO, Consumer Driven, Medicare, Medicaid and Federal Health Benefits. 
(ASP & SOFTWARE PRODUCT)

Reduce Risk & Save Money with Tokenless Two-Factor Authentication by PhoneFactor, Inc.

September 2009 - (Free Research)
Threats continue to increase in frequency and many industry regulations require two-factor authentication. However, security tokens and other forms of authentication are inconvenient for employees and expensive. View this webcast to discover how phone-based authentication differs from security tokens and other methods of authentication. 
(WEBCAST) READ ABSTRACT |

How Server-Based Networks Boost Small Businesses by Dell, Inc.and Microsoft

December 2009 - (Free Research)
This paper describes how any small business can benefit from the advantages of a server-based network. Putting a fast and well-equipped server to work increases your productivity, enables smart backup and archiving, and vastly improves the security of your data. 
(WHITE PAPER) READ ABSTRACT |

eGuide: An In-Depth Look at Data Deduplication Methods by CDW Corporation

September 2009 - (Free Research)
This E-Guide will discuss the various approaches to data deduplication. You'll learn the pros and cons of each, and will benefit from independent expert insight that will help you get the most out of the approach you take with data deduplication technology. 
(E-LEARNING TUTORIAL) READ ABSTRACT |

Podcast - Best of Breed Data Protection: Architecting Deduplication and Virtualisation by Data Domain

November 2009 - (Free Research)
Discover the benefits of disk over tape-based storage systems. This podcast will examine a large medical nonprofit’s transition from a tape-based storage system to a disk-based system. Find out how this organisation increased backup performance, shortened RTOs, lightened management burden, cut costs and more by switching to disk-only storage. 
(PODCAST) READ ABSTRACT |

Delphi Capital Easily Shifts to EVault's Cloud-Based Managed Backup Services by i365, A Seagate Company

May 2009 - (Free Research)
This document provides an examination of Delphi Capital's implementation of the EVault Managed Backup Services and the firm's experience and opinions on the solution. End users can use this information to assess whether online backup services are applicable within their environment and what benefits can be expected. 
(CASE STUDY) READ ABSTRACT |

Securing your Web based infrastructure: Essential concepts for PKI deployment and best practices for life cycle key management by Thales

August 2008 - (Free Research)
This paper discusses the benefits unique to deploying the integrated solution of the Windows Server 2008 PKI and the nCipher nShield and netHSM hardware security modules(HSM). This includes the essential concepts and technologies used to deploy a PKI and the best practice security and life cycle key management features provided by nCipher HSMs. 
(WHITE PAPER) READ ABSTRACT |

Unified Email and Web Security for Small Businesses: Reduce Management Complexities and Increase Security by Webroot Software, Inc.

September 2009 - (Free Research)
The head of IT for Sunco Cabinets, a small business, felt the new Web Security service might be the answer to simplify enforcement of Sunco's Internet use policy and protect against emerging web-based threats. Read this case study to learn how this Webroot solution gave Sunco the protection they needed. 
(CASE STUDY) READ ABSTRACT |

Gain the Benefits of Increased Efficiency and Cost Control with Fax Virtualization by Esker Inc.

July 2009 - (Free Research)
As a resource to help organizations achieve strategic objectives for efficiency, cost-effectiveness and continuity of faxing operations, this white paper explores the reasons why organizations are embracing fax virtualization as part of their IP strategies and how they benefit from the technology. 
(WHITE PAPER) READ ABSTRACT |

Disk-based data backup and recovery for SMBs (Podcast) by Zenith Infotech

November 2009 - (Free Research)
As storage capacity needs grow in SMBs, disk is increasingly being used as a backup storage target. In this FAQ, Executive Editor and Independent Backup Expert W. Curtis Preston, discusses the role of disk-based backup in the SMB space. 
(PODCAST) READ ABSTRACT |

Should Your Email Live In The Cloud? A Comparative Cost Analysis by Google Apps

January 2009 - (Free Research)
This report presents a spreadsheet cost model to help you calculate your fully loaded on-premise email costs and compare it against cloud-based alternatives. Bottom line: Cloud-based email makes sense for companies or divisions as large as 15,000 users. 
(ANALYST REPORT) READ ABSTRACT |

How Bad Are the Bad Guys? - The Changing Nature of Web Security Threats by Webroot Software, Inc.

September 2009 - (Free Research)
This whitepaper considers how Web-based security threats are evolving, within the context of IT trends including mobile, home computing, and other forms of remote access that could all potentially increase the attack surface of the organization. Read on to learn more about protecting your organization from emerging Web-based security threats. 
(WHITE PAPER) READ ABSTRACT |

Financial Services Company Gains Improved Sales Performance with Easy-to-Use Solution by Microsoft

January 2008 - (Free Research)
Security Benefit needed a customer relationship management (CRM) solution that would provide its remote sales force with access to real-time information. In July 2007, the company implemented Microsoft Dynamics™ CRM 3.0. Now, Security Benefit gains from increased agility, new sales opportunities, and reduced IT costs. 
(CASE STUDY) READ ABSTRACT |

Advance Your Data Management: Reduce Cost and Risk through the effective and efficient Management of Master Data by Atos Origin

November 2009 - (Free Research)
Effective and efficient management of master data within the manufacturing sector is a key factor in reducing TCO, providing accurate global spend analysis and improved reporting and decision making. Implementing SAP's Master Data Management solution into an organization enables the backbone of a complete data governance model to be established. 
(WHITE PAPER) READ ABSTRACT |

Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support by NTR Global

October 2009 - (Free Research)
This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution. 
(PRESENTATION) READ ABSTRACT |

Fundamentals of a Well-Built SAN by Hewlett-Packard Company

August 2009 - (Free Research)
The purpose of this white paper is to describe the benefits of a clustered architecture in comparison with traditional controller-based architectures, and to discuss the technology that makes HP LeftHand SANs better by design. 
(WHITE PAPER) READ ABSTRACT |

Distributed IT Infrastructures: Alternative Approaches by VM6 Software

October 2009 - (Free Research)
This whitepaper outlines the benefits derived and the costs associated with virtualization in the Remote Offices/Branch Offices, in the classic model versus the proposed model. 
(WHITE PAPER) READ ABSTRACT |

Migrating From UNIX/ RISC To Red Hat Enterprise Linux® On Intel® Processor-Based Servers by Red Hat and Intel

August 2009 - (Free Research)
Red Hat Enterprise Linux running on Intel® processor-based servers is helping companies cut TCO by up to 50 percent and more versus comparable UNIX/RISC solutions, while providing a better foundation for growth. This white paper outlines the key benefits of migration and provides a step-by-step guide to conducting a successful transition. 
(WHITE PAPER) READ ABSTRACT |

Differentiating Hardware- and Software-based Data De-duplication by Symantec Corporation

February 2008 - (Free Research)
Data de-duplication eliminates redundant data, saving valuable storage space, also it may be deployed via hardware- or software-based approaches-each having advantages and trade-offs. 
(WHITE PAPER) READ ABSTRACT |

Master Data Management: Extracting Value from Your Most Important Intangible Asset by SAP AG

January 2007 - (Free Research)
Effective master data management can save time and money - even enable the capture of incremental revenues, it can also reduce costs while improving customer service. 
(WHITE PAPER) READ ABSTRACT |

The Importance of a Single Platform for Data Integration and Quality Management by SAP AG

June 2009 - (Free Research)
This paper examines the evolution of the data integration and quality industry, and explains the benefits of moving toward a single data services architecture. It outlines requirements for a software platform for supporting such an architecture, and, as an example, reviews the BusinessObjects“ Data Services XI Release 3 platform. 
(WHITE PAPER) READ ABSTRACT |

Software-As-A-Service: An Ideal E-mail Archive Solution for Medium-Size Businesses by Google

July 2009 - (Free Research)
Despite the many benefits of using email archiving, many organizations still have not adopted an archiving solution and continue to manage their messaging storage levels with quotas. In this analyst report, we'll discuss why medium sized businesses need email archiving, how to make an informed purchase, and make the case for SaaS based archiving. 
(ANALYST REPORT) READ ABSTRACT |

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