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Frost and Sullivan: VXI Raising the Bar on Desktop Virtualization by Cisco Systems, Inc. December 22, 2011 - (Free Research) This white paper discusses five important considerations to keep in mind when choosing desktop virtualization; the top ten most common use cases to better understand how desktop virtualization meets the demands of businesses, end-users and IT managers; and explains why a comprehensive end-to-end provider is most beneficial.  (WHITE PAPER) READ ABSTRACT |

Frost and Sullivan: Raising the Bar on Desktop Virtualization by Cisco Systems, Inc. January 18, 2012 - (Free Research) This resource reveals five important considerations to keep in mind when planning desktop virtualization and discusses the ten most notable use cases for this environment.  (WHITE PAPER) READ ABSTRACT |

Lowering Storage Costs with the World's Fastest Tape Drive by Oracle Corporation March 10, 2011 - (Free Research) Explosive data growth is causing storage costs to skyrocket, which is forcing IT organizations to look for more cost-effective archival and backup solutions. Oracle's StorageTek tape product family has maintained a market leadership position for many years and now includes the world's fastest and highest capacity tape drive.  (WHITE PAPER) READ ABSTRACT |

Barcoding 101 for Manufacturers: What You Need to Know to Get Started by Plex Systems November 12, 2010 - (Free Research) Barcoding, also known as Automatic Identification (Auto ID), is a method of encoding information into a machine-readable pattern of predefined bar and space patterns that can be quickly and accurately read by a scanner and a computer. Read this white paper to learn how to incorporate barcoding into your everyday.  (WHITE PAPER) READ ABSTRACT |

EaglePicher Technologies Meets Huge Demand Spike With Crucial ERP Implementation by Plex Systems April 10, 2009 - (Free Research) EaglePicher management turned to Plex Systems of Auburn Hills, MI to help initiate a manufacturing-based ERP system for its manufacturing facilities. Its new lean manufacturing abilities have enabled it to accurately determine cost and profitability by part, allowing it to become increasingly competitive, especially against offshore competitors.  (CASE STUDY) READ ABSTRACT |

Improving Power and Cooling Efficiency in the Datacenter by HP and Intel February 21, 2011 - (Free Research) HP has long been a trailblazer in using technology to reduce total cost of ownership and improve energy efficiency for data center IT systems. Check out this resource and learn the details.  (TECHNICAL ARTICLE) READ ABSTRACT |

The 2011 Handbook of Application and Service Delivery by CA Technologies. August 01, 2011 - (Free Research) A new generation of challenges face IT organizations: the emergence of a sophisticated mobile workforce, adoption of varying forms of virtualization and cloud computing, and shifting emphasis and growing sophistication of cyber crime. Access this handbook to learn how to ensure application delivery despite these challenges.  (WHITE PAPER) READ ABSTRACT |

Building Instant-On Cloud Services and Revenues by HP and Intel February 08, 2012 - (Free Research) This case study explores how converged infrastructure solutions helped one organization deliver a cost-effective, virtualized Infrastructure-as-a-Service while increasing service scalability, flexibility, and reducing costs.  (CASE STUDY) READ ABSTRACT |

Use effective call centers to build customer loyalty by Infor CRM February 08, 2012 - (Free Research) This tip guide features chapter 6 from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Access this resource now to learn how to align business process with customer relationship management (CRM) initiatives, tips for CRM strategy and how to effectively leverage the call center to improve customer loyalty.  (EGUIDE) READ ABSTRACT |

IDC Report: The Value of Cloud-based Email Applications by Mimecast June 01, 2011 - (Free Research) Nowhere are the benefits of cloud computing more evident than with enterprise email platforms. Take a look at this exclusive resource to discover the direct capital expense reductions embedded in cloud-based email.  (WHITE PAPER) READ ABSTRACT |

Achieve Low Cost, Secure and Reliable Email with SaaS-based Unified Email Management by Mimecast April 01, 2011 - (Free Research) This Case Study assesses the deployment of Mimecast SaaS-based Unified Email Management (UEM) solution at Basic Energy Services, a renowned publicly traded oilfield services Company. IDC examines the effectiveness of the Mimecast solution and its services in meeting Basic Energy Services' needs and the reasons why the Mimecast solution was chosen.  (CASE STUDY) READ ABSTRACT |

2011 BI market study- Trends, tools and top vendors by Actuate January 16, 2012 - (Free Research) Read this white paper to learn why Actuate BIRT outperformed Pentaho and Jaspersoft to secure the leading open source overall ranking and surpassed other open source business intelligence (BI) vendors by a wide margin in this independent market study.  (ANALYST REPORT) READ ABSTRACT |

The Total Economic Impact of Dell SecureWorks Managed Security Services by Dell SecureWorks UK November 30, 2011 - (Free Research) If you are evaluating how to meet an information security or compliance need and want to be sure the investment will pay off for your organization, having credible information from a trusted authority is invaluable.  This case study will help you.  (ANALYST REPORT) READ ABSTRACT |

Advantages of Managed Security Services vs. In-house Security Information Management (SIM) by Dell SecureWorks UK March 24, 2011 - (Free Research) The intent of this paper is to provide an executive-level summary of the potential costs associated with managing information security in-house and highlights the advantages of using a Managed Security Services Provider (MSSP) to reduce costs and improve the quality of protection.  (WHITE PAPER) READ ABSTRACT |

Apply the power of CRM to build customer loyalty by Infor CRM February 07, 2012 - (Free Research) This tip guide comes straight from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Read on to learn how to utilize today's technologies for enhancing customer relationship management (CRM) strategies.  (EGUIDE) READ ABSTRACT |

Security Whitepaper: Google Apps Messaging and Collaboration Products by Google Apps July 06, 2010 - (Free Research) Content Provided by Google. Google Apps provide familiar, easy to use products and services for business settings. These services enable customers to access their data virtually anytime and anywhere from Internet-capable devices. This computing environment is called "the cloud." Read this white paper to learn more.  (WHITE PAPER) READ ABSTRACT |

One-Stop Shop: Best Practices to Streamline your Service Desk by Nimsoft, Inc. September 22, 2011 - (Free Research) Your service desk should be the one stop shop for internal and external customers. But, in order for IT to be the orchestrator of knowledge and the service catalog, you need to provide excellent service and quick response times. Watch this webcast and discover the most current recommendations for service delivery and management best practices.  (WEBCAST) READ ABSTRACT |

Making the Cloud Work: Monitoring Requirements for IaaS, PaaS, and SaaS by Nimsoft, Inc. January 05, 2012 - (Free Research) Access this white paper to learn how you can monitor and manage public cloud investments including Infrastructure as a service (IaaS), Platform as a service (PaaS), and Software as a service (SaaS), to validate and optimize service quality.  (WHITE PAPER) READ ABSTRACT |

Pragmatic ITIL: Bridging the Gulf between Theory and Practice by Nimsoft, Inc. January 04, 2012 - (Free Research) While the consensus around the benefits of ITIL is virtually universal, ITIL initiatives run the gamut – both in terms of costs and benefits. Learn how your service management platform can play a huge role in the degree to which you realize the potential benefits of ITIL in your organization.  (WHITE PAPER) READ ABSTRACT |

Cut Coding for Faster Service Desk Deployments by Nimsoft, Inc. January 04, 2012 - (Free Research) Learn an alternative to legacy service management solutions that is fast to deploy, easy to configure, and can help your organization realize faster time to value and lower total cost of ownership, both immediately and in the long term.  (WHITE PAPER) READ ABSTRACT |

SaaS-based Service Management: Tailor to the Business with Ease by Nimsoft, Inc. January 04, 2012 - (Free Research) Learn how SaaS-based service management can help you eliminate the cost and distraction of platform maintenance, minimize upgrade costs and disruptions, tailor to the business without complex coding, and more.  (WHITE PAPER) READ ABSTRACT |

Adapt your contact center for increased customer satisfaction by inContact January 20, 2012 - (Free Research) This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money.  (VIDEO) READ ABSTRACT |

‘Service-centric’ Server Monitoring by Nimsoft, Inc. January 05, 2012 - (Free Research) Access this white paper to learn how to identify server monitoring solutions that can easily adapt availability and service quality measures for a myriad of server configurations.  (WHITE PAPER) READ ABSTRACT |

Addressing Cloud Backup Security by SunGard Availability Services February 06, 2012 - (Free Research) As cloud deployments continue to expand, there are a number of security issues IT managers must keep in mind to ensure that content is protected. This white paper is here to keep you up to date on the latest cloud security challenges and solutions, and will help you understand how to accurately define your backup and security needs.  (EGUIDE) READ ABSTRACT |

The Effectiveness of Live Chat: A Research Study by LogMeIn, Inc. February 01, 2012 - (Free Research) Learn more about the effectiveness of and customer's thoughts about live chat technology from the results of this survey.  (WHITE PAPER) READ ABSTRACT |

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