Bank Customer Service Success White Papers, Bank Customer Service Success Software, Bank Customer Service Success Research, Hardware and Services

Sybase Customer Success: Barclays Capital by Sybase, Inc.

June 15, 2011 - (Free Research)

Through increased information visibility and data accuracy, Barclays Capital was able to mitigate exposure to operational and reputational risk. Read the entire case study now, compliments of Sybase.

(CASE STUDY)

READ ABSTRACT |

Optimizing Web-to-Mainframe Performance of Critical Business Services by IBM

June 2008 - (Free Research)

Sign up today for this valuable webcast to learn how integrated Web-to-mainframe performance management can help you achieve higher levels of availability, performance and customer success rates.

(WEBCAST)

READ ABSTRACT |

Five Steps to Improving Business Performance through Customer Intimacy by IBM

November 2010 - (Free Research)

Business success today requires a new depth of customer insight. Read this white paper to learn five practical steps your companies can take to achieve customer intimacy and, by doing so, achieve breakaway performance.

(WHITE PAPER)

READ ABSTRACT |

Six Success Factors for Building a Best-Run Marketing Organization by SAP America, Inc.

October 2010 - (Free Research)

This paper discusses six success factors that will enable your marketing organization to overcome the challenges to reaching growth and profitability objectives. Continue reading to learn more about these six success factors and more.

(WHITE PAPER)

READ ABSTRACT |

Business Skill Courseware by SkillSoft Corporation

SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations.

(ASP & SOFTWARE PRODUCT)

Cloud Computing for the Call Center: The Next Revolution by inContact

May 2010 - (Free Research)

The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels.

(EBOOK)

READ ABSTRACT |

Stop losing revenue from poor online customer experiences by Tealeaf

August 2011 - (Free Research)

24% of annual online revenue is lost globally due to poor online customer experience. This report will underscore the importance of online customer experience management, or CEM, which is about taking a disciplined approach to understanding how customers interact with your business online and removing the obstacles to their success.

(WHITE PAPER)

READ ABSTRACT |

Boost Your Image: Master the Three Stages of Video Conferencing Success by Citrix Online Go To Meeting

January 2012 - (Free Research)

This new 1080 Group white paper explores best practices for video conferencing and provides a handy checklist for preparing and conducting a successful video conferencing session.

(WHITE PAPER)

READ ABSTRACT |

The Fast Track to Service Management Success: Software as a Service by CA Technologies.

September 2008 - (Free Research)

This paper begins with a discussion of the challenges that SMBs face in managing and supporting the IT solutions they need to run their businesses and examines the obstacles they face trying to effectively meet service management objectives.

(WHITE PAPER)

READ ABSTRACT |

6 Steps to Enterprise Resource Planning Implementation Success by IFS

January 2007 - (Free Research)

Implementing Enterprise Resource Planning (ERP), Contact Relationship Management (CRM), and Enterprise Asset Management (EAM) is complicated. Here are six simple steps to take to manage that complexity.

(WHITE PAPER)

READ ABSTRACT |

Worst Practices in SOA Implementation: Why Service-Oriented Architectures Fail by Information Builders Inc. (E-mail this company)

October 2007 - (Free Research)

Service-oriented architecture (SOA) enables different programs, applications, and tools to interact via self-contained services that do not depend on the context or state of the other service. This white paper provides insight into the top-four worst practices for SOA integration, and how to avoid and/or overcome these worst practices.

(WHITE PAPER)

READ ABSTRACT |

Interactive Guide to Customer Experience Management by Tealeaf

January 2011 - (Free Research)

In this e-book, you'll hear directly from real-world customer experience management practitioners, who share some of the steps you can take today to develop an online customer experience competency. Learn how to take a disciplined approach to understanding how customers interact with your business online and removing the obstacles to their success.

(INFORMATION CENTER)

READ ABSTRACT |

The Customer Intimacy Imperative by IBM

November 2010 - (Free Research)

Business success today requires a new depth of customer insight. Learn how the right blend of customer-centric strategies and advance analytic tools can help your business achieve a competitive advantage. Read this white paper to realize the full potential of your customer relationships.

(WHITE PAPER)

READ ABSTRACT |

Metrics for Social Customer Service by SAP America, Inc.

July 2011 - (Free Research)

This e-book examines the need to adopt new metrics for customer service in response to the new ways they engage customers using social media and networks. Inside, learn how to avoid the common pitfall of adding new metrics to traditional performance measurement systems.

(EBOOK)

READ ABSTRACT |

Walk Before You Run: Incorporating Social Channels Into Your CRM Strategy by SugarCRM Inc.

November 2010 - (Free Research)

Social channels are here to stay and should be part of your customer engagement strategy, as you will be required to integrate these new channels sooner, rather than later. This paper will help you build the best road map to customer success, integrating both old and new channels into your customer experience strategy.

(WHITE PAPER)

READ ABSTRACT |

Customer Perspectives on the Benefits of a Collaborative Process to Deliver Software Quality by IBM

September 2009 - (Free Research)

This Hurwitz and Associates whitepaper shares the successes, challenges and future plans of three companies - Sogeti Group, Accident Compensation Corporation (ACC), and Scotiabank.

(WHITE PAPER)

READ ABSTRACT |

How to Win Online: Advanced Personalization in E-Commerce by Oracle Corporation

April 2011 - (Free Research)

Now that online shopping is a mainstream actitivity, the competition to win the e-commerce customer has never been fiercer. Today, the challenge is no longer getting customers to shop online but getting the existing base of online shoppers to spend more and exhibit brand loyalty. Learn how to win the battle of the brands in today's white paper.

(WHITE PAPER)

READ ABSTRACT |

IT Automation - IT Service Management Strategies for Success by FrontRange Solutions Inc.

December 2011 - (Free Research)

Learn how to use automation to cut costs and optimize your service desk, software budget, and software management.

(WHITE PAPER)

READ ABSTRACT |

How Web 2.0 Is Transforming CRM: Leveraging Social Media to Improve the Customer Experience by SAP America, Inc.

January 2009 - (Free Research)

Check out this article to learn how SAP is embracing Web 2.0 opportunities for customer relationship management (CRM), from leveraging social computing to building new Web 2.0-based CRM applications.

(JOURNAL ARTICLE)

READ ABSTRACT |

Driving the SLM process in ITIL: Why it should be your priority by CA Technologies.

December 2011 - (Free Research)

The notion of service level management is fundamental to business success. Why? Because service level management drives customer satisfaction and retention. In this webcast, learn how to meet SLAs through different strategies such as testing, quality control and capacity management.

(WEBCAST)

READ ABSTRACT |

Network Foundation - Cisco 1700 Series by Cisco Systems

Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies.

(HARDWARE PRODUCT)

Royal Flying Doctor Service Customer Success Story by BlackBerry

September 2011 - (Free Research)

Access this case study to learn how a BlackBerry solution helped the RFDS Western Operations team overcome challenges, and enabled them to provide the state population with the necessary medical support.

(CASE STUDY)

READ ABSTRACT |

Maximize the Value of On-Demand CRM with On-Demand Reporting by Business Objects

August 2007 - (Free Research)

Improving the overall quality of your company’s decision-making process results also improves the overall effectiveness of your business. This paper explains how reporting will help your organization make better decisions, and how on-demand reporting allows you to accomplish this task in a fast, cost-effective, and easy-to use manner.

(WHITE PAPER)

READ ABSTRACT |

Podcast - Emerging Media Series: Online Video, Social Networks and Wikis by KnowledgeStorm, Inc (E-mail this company)

November 2006 - (Free Research)

This podcast, the third in a series of studies examining the impact that emerging online media have on B2B technology marketing, shows how three mainstays of the Web 2.0 culture are evolving into B2B information delivery tools: Online video, Social networks and Wikis.

(PODCAST)

READ ABSTRACT |

Emerging Media Series: Online Video, Social Networks and Wikis by KnowledgeStorm, Inc (E-mail this company)

November 2006 - (Free Research)

This report, the third in a series of studies examining the impact that emerging online media have on B2B technology marketing, shows how three mainstays of the Web 2.0 culture are evolving into B2B information delivery tools: Online video, Social networks and Wikis.

(ANALYST REPORT)

READ ABSTRACT |

We are always striving to improve our customer experience. Please notify us if there is a company missing that you feel should be in our directory.